Why Is Prime Video Not Working On My Samsung Tv? (list Of Potential Fixes + Faqs)

If you are not happy with the quality of the videos you are watching on your Samsung TVs, then you can turn your Samsung Smart TV into a TV that receives Amazon Prime Video.

Well, I did some research on the topic and have found some of the best potential fixes for this problem.

Why Is Prime Video Not Working On MySamsung TV In 2022?

The best way to fix the Amazon Prime Video not working on your Samsung TV is to clear the app cache which you can do by turning off the television, pressing “Home” on the remote, going to “Settings”, then selecting “System Apps” in 2022. From there, open “Prime Video” and then clear the app cache.

1. Restart TV and try again.
2. Try to use different Internet connection (or use a different WiFi router)
3. Update your TV firmware
4. Delete the previous user setting and try again.

I assume you are using a Samsung Internet Browser. Check if you have other browser enabled that might conflict with the Samsung Internet Browser.

How Do I Get My Prime Video to Work on My Samsung TV?

First of all, make sure your Samsung TV is updated to the latest firmware. You can check this by going to Settings > System > About and looking for the firmware version number.
If you do not see the firmware version number, your TV is outdated. To update the firmware, you must be connected to a WiFi network. Just plug your phone in.

Check your internet connection and restart your computer.

A great and easy fix if Prime Video isn’t working with your Samsung TV. There are many things that can effect your connection, so it’s best to check your internet connection.

If you’re using a router with an inbuilt modem, you may want to try using the reset function for the router. You may also be able to press the refresh button on your router to force the modem into a firmware version which is compatible with the Prime Video App.

You may need to re-plug the Ethernet cable back into the back panel.

Sometimes the Ethernet cable is bad and is not working 100%. You can contact an electrical engineer regarding the problem.

If you still have this issue, try to make sure there are no loose or open outlets around the router and TV.

**Note:** You may need to update the driver of your TV or router to a newer version to fix the USB Audio. Please check the TV or router manufacturer’s website for an update.

It will take some time to clear memory on Samsung TVs. Most likely the phone will remain connected to the TV for hours after the process is complete.

If your device gets too much memory, it can cause problems or stop working. This is the reason that your device might be freezing or not working properly. This will require you to clear the memory of your device.

I personally think that clearing the TV memory is a bit of a nuisance, but if you’re going to watch a lot of TV, I recommend turning off the TV memory in the main Settings screen. You can tap the TV memory at the bottom of the main Settings screen then select “Off”.

If you see the “Uninstall Apps” screen with the Apps and Games list, you can see all installed apps and games and remove it by checking the box.

Unwanted apps can cause problems. They can also cause problems with Prime Video on your Samsung TV so install only the apps you really need.

Although this is a relatively easy fix, it’s important to note that this is a process that takes time. So, this may not be an easy fix if you are experiencing these issues with your Samsung TV.

Uninstall Prime Video app on your Prime Video supported device, and then Reinstall Prime Video app again.

Removing and reinstalling the Prime Video app can fix the issues with having Prime Video not working on your Samsung TV.

While it’s easy to remove and reinstall the Amazon Prime Video app on your smartphone, it’s also possible to uninstall Prime Video completely. To do so, go to the home screen and swipe down to view all your apps. Scroll to the right and tap the Prime Video app. Once that app is opened, tap the “x” at the top right corner.

If you uninstall and reinstall I will see a lot of people with this issue and they can’t figure it out. If you run a clean install of the app it will work again. I am not responsible if your phone has a corrupted cache or if you are experiencing this issue with another app.

To use a different Samsung TV is easy. Just unplug the cable and plug it.

From a computer, you can reboot your Samsung device by going to Settings > Restart & Reset. From an Android device, go to Settings > Power and press the reboot icon.

Also, if you’re using a Roku and aren’t seeing the issue, you may need to turn off your firewall.
If none of these work, you can try contacting Amazon and asking for a refund.

If you want to keep your identity and browsing private, your best bet would be to turn off any VPN app that you have installed.

If the user is accessing streaming content via a VPN, it may be possible for Amazon to see that they are not in the US.

If you’re still having issues, then you can try reloading the site again. If that fails, then you can try to reload the page and clear the browser cache.
If you’re having problems with Prime Video, then try doing a search or visit the Prime Video Help Centre.

For Android, make sure you have both Internet access and that you don’t have any other internet-related processes running.

If someone in your household is downloading files from the web, you should stop that because it could lead to Prime Video problems.

When you use a streaming service or try to view a streaming website, it may not work as well as it normally does.

This is a great place to find original content that you’ll enjoy watching.

You should check if it’s working on your TV, it’s good if you can confirm that your TV doesn’t have a manual update option.

On your Samsung TV, you can update the Prime Video app by going into Menu > Settings > System > Connections > Prime Video.

As of July 2019, Samsung has started to support HLS and HTTP Dynamic Streaming in its apps as a replacement for the previous adaptive bit rate streaming in which the quality of videos varied depending on the speed of the connection.

If you can’t use the Prime Video app to view Prime Video on your Samsung TV, you may need to check firmware and software updates to make sure that they’re up to date.

Update of your Samsung TV can be either a full or a partial one. If you’re going for a full update, this will mean that you have to download and install new software and firmware for your TV. If you’re just performing a partial update, then you’ll have to download only the firmware for your TV.

How Do I Clear The Cache On My Samsung Smart TV?

If Prime Video is not working on your TV, we suggest clearing the app cache, which can be done by following the steps below.

1. On your Samsung Smart TV, touch and hold the Menu button.

Will These Prime VIdeo Fixes Work On All Samsung TVs?

It doesn’t matter which model year your Samsung TV is from — even the older models have many of the same features as the newer models. Some older models, such as 2016, have more features, such as Chromecast support.

To know more, you can also read our posts on Amazon Prime complaints, Amazon Prime PIN, Amazon Prime cancellation policy and Amazon.com complaints.


There are a couple of reasons why you could be unable to play Prime Video on your Samsung TV. You should clear the app cache, update the Prime Video app, or your connection may be interrupted.

You may also need to update the firmware on your Samsung TV or try rebooting again. If you’re still having problems, you may also need to reinstall Prime Video.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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