Why Is Prime Video Not Working On Roku? (List Of Potential Fixes + Faqs)

There are some issues with the Roku apps that Prime Video isn’t working on the Roku, but they are working to fix it as soon as possible.

 If you’re having this issue, you’re probably looking to know how to resolve it and maybe how I’ve found a fix for it… So continue reading my article for some ideas to try, and some more resources to help you resolve the issue.

Why Is Prime Video Not Working On Roku In 2022?

This is one of the most common causes of errors when viewing videos on Roku devices and you’re getting the message that Prime Video is not working on your device. The resolution depends on your internet connection; if you’re having issues with Roku, it can be that your Internet connection is down.

To learn more about other fixes for Prime Video not working on Roku or have questions for Roku, read further.

How Can I Get My Prime Video To Work On Roku?

Make sure you are on the latest firmware.
Make sure your Roku has an active internet connection.
Make sure you are in good WiFi range of the Roku.
The Roku channel must be added to your Roku device.

Restart your Roku device and/or try restarting if you are having trouble.

If you are experiencing problems with the Prime Video app on Roku, the simplest way to fix that is to reboot your Roku device.

However, you will need to restart your computer or Roku device to clear out memory issues or other bugs that may cause Prime Video apps to stop working.

You need to connect your Roku to the Internet in order to access the Content Store. The process is easy.

A potential fix you might try is to reconnect Roku to the internet, and sometimes your Roku device could become disconnected, which would cause Prime Video to stop working.

For example, if a Roku is unable to connect to a DNS server or internet, you will need to manually enter it in the settings or on a device.
[End Original]: To manually enter a DNS server, you can go to Settings > Network > [Device name or IP address] > [DNS servers].
[End Paraphrase]: Please also note that the Roku Network DNS servers are different than the Primary DNS servers.

If you are seeing an IP address, this means your Roku probably didn’t receive the updates correctly. Just try reconnecting it later and make sure the updates have been received properly.

If you want to remove and re-install Prime Video, you can download the APK back from the above link. You can check the download progress on the Prime Video app. After downloading the APK, open the file and install it on your phone.

If you are using Prime Video, you can also remove Prime Video and re-install it using the below steps.

If the Prime Video app isn’t working, you’ll need to uninstall it from your Roku device, then reinstall it.

You should also try removing Prime Video temporarily. If that doesn’t work, try clearing out the cookies and cache of Prime Video.

If Prime Video isn’t working, it could be a problem with your internet connection.

There are times when Prime Video and the Roku is out of sync when the Roku connects to the internet.

For example, Go to the Down Detector to search for Amazon Prime Video, and it’ll tell you whether or not it’s down, and if it is, you’ll just have to wait it out until Amazon fixes it.

To disable the VPN, you need to disable the VPN first on your computer.

In terms of VPN, Amazon supports the best VPN service on the market: PrivateVPN.
Because of the geographical restrictions, the content that can be accessed in countries, some countries can get a restriction on the site or content, but if you want to access the site, you can get an IP from the United States or other countries.

It was reported that Roku might not work because of the VPN. Turn off the VPN to play Prime Video.

When you visit the Apple TV website, you’ll notice that Amazon Prime Video is listed there. You’ll also notice that it’s listed as available on the Roku Player.

If Prime Video is not working, the problem could be your outdated Amazon Prime Video app. Update it and restart Roku.

However, there is a great chance that you might see this problem in the future. You can turn on the auto-update feature for Prime Video on Roku so you don’t have to manually update the app.

The Roku is updated, adding support for “smart” TVs and the U.S. Google Assistant.

One fix that will help channels from working again would be to update your Roku device because an outdated Roku could cause channels to stop working properly.

To know how to use your Roku device to watch movies and TV shows, you need to update the firmware of your device with the latest version.

If the Roku is unresponsive or you’re not able to get Prime Video content working in all regions, you should always check the list of supported regions.

I recently checked my amazon prime account status and saw that they have been sending me a bunch of emails for the last 4 months. I ignored them all and thought they might be going away.

If you don’t have an Amazon Prime account, a Roku will not be able to access Amazon Prime Video.

If you are not receiving email from Amazon at this time, you can log out of your Amazon account and then log in again.

When a Prime Video customer on Roku receives a message that there’s a problem with Prime Video on Roku, just logging out of your Amazon account on the Roku and logging back in with your Amazon login credentials can sometimes fix the issue.

Reset your Roku device by either using the reset button on the remote, or pressing the Menu button on your Roku box and choosing your Settings option.

If you notice that Amazon Prime Video isn’t working, other channels aren’t working, and the other fixes haven’t worked, you could reset your Roku device.

At this point, it’s likely that a lot of your saved settings from when your device was working are already lost.

Can You Update Old Roku Devices?

This affects Roku devices that were made before the year 2010 and have problems with Prime Video. The company says that they will fix it and notify us when it has been fixed.

If you are using a Roku with the latest firmware, you will not be able to use a third-party app that is not signed by Roku.

How Many Devices Can Run Amazon Prime Video?

There is no limit on the number of devices that can access Prime Video, but only three people can access Amazon Prime Video at the same time.

You can watch the same video as someone in your household simultaneously, but you cannot watch the same video at the same time.

You can also read our guides to troubleshooting Prime Video not working on Firestick, Prime Video not working on Fire TV, and Amazon Prime doesn’t work on the Fire TV Stick.


If the Roku Prime Video is not working on Roku some things you can try to fix it include restarting Roku, updating your Roku, updating the Amazon Video app, and deleting and reinstalling Prime Video.

If you have any problems or feedback, such as an app-related problem, please visit our Help Center. If you’re having a problem accessing Prime Video on your Roku, you may need to update the app to the latest version. Follow the steps below to update if you are not already subscribed to Prime Video.

The reason some people may not be able to see the Prime Video option is because it was only just rolled out this week.

However, if you have trouble getting any other channels working, or if you are out of space, or if you simply want to reset the Roku, you can do that by visiting the Home screen and tapping Settings.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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