Chewy Dog & Cat Food Return Policy (opened, Unused + More)

Chewy has emerged as a serious competitor to traditional pet stores because of its online presence with products delivered right to the doors of dog owners.

However, if you have bought something from Chewy and you are thinking about returning it, you may be wondering about Chewy’s return policy. If so, keep on reading to find out what I discovered!

What Is Chewy’s Dog and Cat Food Return Policy In 2022?

You can return any dog or cat food purchased from Chewy within 365 days of purchase. Chewy will also take back opened dog or cat food and, because of its unconditional 100% customer satisfaction guarantee, you don’t have to give a reason. Chewy will also cover the shipping fees for deliveries. You also get a refund or a replacement if you’re dissatisfied.

It’s best to start your return by contacting a store near you by navigating to the following link. Once you’re there, you’ll be able to select your store. At each store, you’ll be able to select the product you want to return. If you’re unsure which product to return, you can pick the top three that best match your dog’s dietary needs.

Can You Return Opened Dog Food to Chewy?

We cannot give you a refund as long as you do not return the dog food within 365 days from the date when you bought it.

If Chewy isn’t happy with an order, they will refund the cost of shipping the order back to you.

Can You Return Opened Cat Food to Chewy?

You can return opened cat food to Chewy as long as you do it within 365 days of buying it. Chewy will even cover the shipping fees for the return.

But if you return opened cat food, you will have to pay the shipping fees for the return of non-opened or opened cat food.

Can You Return Food Your Dog Doesn’t Like to Chewy?

If there are dog food problems such as “dog hates my food” or “dog does not like any food” or “dog does not consume food” etc., Chewy is the only dog food company that will handle these problems.

Chewy is a company that has a 100% customer satisfaction guarantee. If you return an item, they will accept it without needing to have a reason.

Can You Return Food Your Cat Doesn’t Like to Chewy?

When you go to Chewy and return a food, it gives you a voucher so you can go back and get your purchase.

this is the easiest customer satisfaction guarantee! It means that if you’re not happy with the product for any reason, you can take it back and get a full refund, no questions asked.

Where Do You Return Pet Food to Chewy?

Because Chewy is an online business, it’s very difficult to bring items back after you purchase them.

You can get the item returned to Chewy if you shipped it to them.

The company has several warehouses and fulfillment centers all over the country from which it delivers to consumers and also processes returns.

To contact Chewy, make sure you have a Facebook, Instagram, Twitter, or Pinterest account that you can visit. From any of those accounts, you can send them a message if you have an account.

If you have an account on Chewy, you can also contact the 24/7 customer support team via email and phone at or 1-800-672-4399.

The customer service team will instruct on where to pack the returns for the return depending on where you’re at.

You’ll be contacted by customer service with a direct link to reset your password.

When Won’t Chewy Accept Pet Food Returns?

However, most pet food manufacturers do not allow you to return their product as long as you’ve not opened the product and are not within 365 days.

Chewy does a good job of making sure it offers only quality cat food.
As a result of a recent cat food scandal, Chewy has implemented some strict new guidelines to avoid a recurrence.

Chewy has adjusted their return policy, so they allow for returns of used medical supplies, and opened items.

We have yet to find an instance of Chewy returning a dog that was purchased within a year of the original purchase.

We will not be replacing any of this information.

How Long Does It Take to Return Dog and Cat Food to Chewy?

If you got a replacement, you should receive it within 1 to 3 days after the replacement package was shipped.

What Does Chewy Do with Returned Dog or Cat Food?

If you receive a defective or damaged package that was supposed to contain the pet food, please contact Chewy to arrange a replacement.

Chewy regularly makes its customers think they’re donating their items when they’re returned. And, what happens is they get a refund or replacement.

This program would also allow users to purchase Chewy-provided services such as dog grooming, boarding, and dog and pet health care.

If you decide you need more room for purchases, you can also purchase more credits or upgrade your plan from the Chewy website.


If you don’t like how your pet food turns out, you can return it within 365 days of buying it. Chewy will even cover the cost of shipping and you don’t have to give a reason, meaning you can return food if your pet doesn’t like it.

Once Chewy accepts a return it is processed and deposited in the customer’s Chewy account. The amount will be deducted from the original transaction amount and the amount of the refund will be deposited into the balance of the original payment method.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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