Why Is Amazon Returns Not Working? (list Of Potential Fixes + Faqs)

It is difficult to get back to Amazon if you have not purchased a product from them before. There are a number of reasons for this, but the one that I am most familiar with that is happening is because the seller does not have the Amazon Business Account. If you do not have a business to sell on Amazon, please use the Amazon Marketplace.

If not, stop reading now and spend less time on this website and more time on your own homework.

Why Is Amazon Returns Not Working In 2022?

The returns aren’t working either due to a server-side issue or it’s not eligible for returns.

If your package is returned to you, it will be available on the next Amazon shipping cycles (usually 1-2 weeks). The return date will be listed next to the status of the shipment.

If you’re looking for additional solutions and fixes for Amazon Returns not working, then keep on reading to learn more and more details!

What Can I do to Fix Amazons Returns?

Make sure to make a return within the first 7 days of purchase.
If the item is not working or damaged, make sure to notify Amazon customer service within the first 30 days of purchase.
If you did not receive your item, please contact your shipping service provider immediately.
You can always make a return by requesting a refund within the first 30 days of purchase.

Sorry, we are not able to fulfill your order. Please go back to your shopping cart.

If you’re having issues with Amazon returns not working, it might be because the item is not eligible for returns.

The issue is if you use Amazon as a merchant, you will be asked to include the “Amazon’s Returns Policy” in the packing slip. Failure to include the Amazon’s Returns Policy can result in a chargeback of the item to the customer.

However, if your item is listed as a “free shipping item” and is in stock, the Amazon Return Center will still be there.

The item you purchased isn’t by the seller that you originally purchased from.

You can’t return an item to an Amazon seller unless it originates from Amazon. Therefore, if you try to return your item from a third-party seller, you won’t be able to access the Amazon returns section of the site.

Third-party sellers often have different rules about returns than we do so you would need to speak with them about how to return an item and how to do it.

If you are an international customer, you cannot return any item.

If you have imported items from outside the U.S., you will not be able to return those items. They are considered “imported goods” and they are subject to international law. The store will only be able to exchange the items for items of the same value.

If you still need help with this, then just contact Amazon Customer Support and they should be able to help you out.

The whole site is down.

If the website is not down for you, I usually check if there are any problems with the system.
If the system is not down, I usually check if there are any problems with the website.
If the website is down, I usually check if there are any problems with the system.

If you are experiencing problems with the Amazon website, you may want to try [Amazon Support].

An example is that if you are facing any issues or problems with the return center, you can still log in and access the Amazon website using a different URL.

“Wait for Amazon to fix the issue” is going to be a very lengthy process, since Amazon is currently down. So there is no point in waiting.

Cache clear will save you from having to re-upload images in future.

Sometimes you could run into an issue with the Amazon Returns Center not being fully loaded or working correctly. Because of that, clear the cache on your device and try the page again.

If you’re on a smartphone, it’s a bit more complicated, so you’ll have to clear the cache manually by finding “settings” and “clear data”.

Next select “Clear Now,” then select a timeframe and select “Clear Now,” after the page refreshes, try to load that webpage to see if that solves the issue.

When your device stops working, reboot it manually by tapping on it.

The lag and other devices problems can cause problems with your device and could be why Amazon returns are not working properly so reboot your device regularly can prevent issues.

If you are on a mobile device, rebooting the device will clear any bugs that have been affected that could be used to find some of the returns you bought.

What Can I Do If my Amazon Product Isn’t Eligible For Return But It is Damaged?

If you have ordered an item from Amazon that is on the list of non-returnable items as we’ve listed above, you can still request either a replacement or refund if it did not show up damaged.

This guarantee is only valid for purchases made on Amazon.com. Also, any purchases made using Amazon Payments, Amazon Payments on your mobile device, or amazon.de will not be eligible for a replacement or refund.

You can visit Amazon’s “Your Orders” page and click on the option to refund or replace the item. If you don’t see this option listed, you can contact Amazon for further assistance.

Is Original Packaging Required for Amazon Returns?

If you return an item and it is missing its original packaging, the original packaging is yours to keep.

If you are going to try to return an item that is so damaged that it cannot be sold, it is best to send back something that is not too damaged.

Will Amazon Deny a Return?

If you are experiencing buyer’s remorse, you can either wait for your refund to be processed, or you can just get rid of the order.

You can also get banned if you don’t pay attention to the shipping cost, or if you’re using an underpowered computer.

Returns are allowed on orders shipped by Amazon and purchased within the last 30 days.

If the item you return is damaged, you could be charged for up to 25% of the item’s retail price if you’ve declared it damaged.

However, you will be warned about the number of returns you have on your Amazon account before returns are declined or before your account is banned.

You can also read our posts on the Amazon Echo not responding, Amazon Echo cannot connect to Wi-Fi, and Amazon Alexa cannot connect to Wi-Fi.


If the Amazon Returns are not working, it may be due to an internet connectivity problem. You may also have issues loading the page for memory reasons or because of the cache.

Lastly, some items are not allowed to be returned like groceries, health products, live insects, and electronics after 30 days, and you will not be able to access the returns page.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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