ikea has a generous return policy that allows people to return items within 365 days of purchase.
The first thing you need to know is that IKEA is incredibly strict about the rules regarding the return of damaged goods.
IKEA Return Policy For Damaged & Broken Furniture 2022
IKEA will accept returns of broken, faulty, and damaged furniture. Unfortunately, they will not accept returns of damaged goods and furniture items that were made by the customer — however, customers with an IKEA Family Card may be insured.
To read more about the returning damaged furniture problem, keep on reading!
Will IKEA Accept Returns Of All Damaged Items?
IKEA not accepting returns of damaged furniture is something they do because they have to charge you to ship it back. If you have no choice, you’re welcome to purchase a new item. If you have no choice because you’re living paycheck to paycheck, and this is life or death, then you can write to the company and ask for a refund if they will accept it, if you can find someone to take them.
It makes no exceptions when it comes to returns and will never take back a product unless you are guaranteed the item is the original product with the original receipt or proof of purchase.
Ikea’s returns policy should be thought of as a kind of insurance, not a guarantee. Any damages that are found within the goods you buy from Ikea, should be compensated for by Ikea.
When a flat pack is sent in and is damaged, if it was made during the manufacturing process you can have it replaced. If it was damaged when it was delivered you would be eligible for a full refund of the purchase price.
What Happens To A Damaged Item After It Is Returned To IKEA?
If you return items to IKEA, there are things that can happen to the items.
If you are returning an unopened item, it MUST be returned in the same protective packaging the item came in if it is to be returned at all. We will not be responsible for any damage to the package, therefore it is your responsibility to insure the package is safe to re-return to us.
For items that are damaged, or their price is reduced, they may be placed under the ‘as is’ section of the IKEA store, where items that have been damaged, or their price is reduced, are placed for resale at a significantly dropped price.
The item may still be functional, but there may be superficial damages. For example, a missing nut/bolt is cosmetic damage, but is not considered a complete loss of function.
I don’t know about whether this is technically correct or not, but I believe you can use the past tense when referring to the past, e.g.
IKEA’s return policy is pretty simple:
You can return ANY item for a full refund within 60 days of purchase.
You can return mattresses, frames, and small items like plates and bowls in the store.
If you return mattresses to the store, you have to bring in the box from which you removed the mattress.
If you return mattresses or frames to the store, you must have had them in the store for at least 90 days.
Conclusion – IKEA Return Policy For Damaged Furniture
ikea has a very flexible return policy, allowing for up to a full year to make returns on many types of items. It is possible for IKEA to extend their return policy in some cases, if a customer returns broken furniture, or if the product is clearly damaged during manufacturing.
Damaged returns must either be returned to the store or destroyed to meet the company’s returns policy.
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