Verizon Return Policy Defective Phone (all You Need To Know)

 Sometimes, after you purchase a phone, it will malfunction, and in such situation, you can bring it to Verizon. The problem is that the returned phone should be in new condition, with the packaging intact, since the warranty should only be valid at the place of purchase.

If you received a defective phone, such as if the phone has an inoperable charger or is damaged or defective in some way, you will be able to return you phone within 45 days from the day the phone arrived. If you purchased the phone, you will have to return it within the return period.

What Is the Verizon Return Policy for Defective Phones In 2022?

For defective phones, Verizon will issue a new phone with no cost to you in 2022. That phone can’t be your like-new phone. It has to be a completely new phone. You have 30 days to return the phone and get a Verizon replacement.

 If you have a defective phone and you would like to return an issue with your phone, here is how you can do so for Verizon. Please note that this information comes from my personal experience, so consult with Verizon directly for this issue.

How Long Do I Have to Return My Broken Phone to Verizon?

In addition, the length of time you have to return your broken phone to Verizon depends on whether you have Device Protection or not, and similar factors.

If you do not have Device Protection, you can return the defective phone within 30 days of purchase and you get a new one for free!

If it’s been more than 30 days but less than a year, you can get a replacement phone for free if it is less than 30 days old.

What Are the In-Warranty Requirements?

– Service must be performed by a Verizon Authorized Service Center. – Phone must be returned within 30 days of purchase; and – Proof of purchase must be provided.

Can I Track the Shipment of a Verizon Replacement Device?

If you want to order a device, we will contact you with the order details and confirmation of the device.

You can also go in to the order status page, and can use the order number to then track your replacement device during the shipping process.

How Long Do I Have to Return the Defective Phone to Verizon?

To send the defective phone back to our customer service department, please send us an email to with the subject line “Certified Replacement Device” and the entire contents of your email should be in the body of the email, including your phone number.

What if I don’t have my phone?
Well, the good news is you’re not alone. If you don’t already have the phone,
you can always purchase one, or request that your phone be replaced for you.

Do I Have to Erase a Defective Phone Before Sending it Back to Verizon?

If you have nothing more to do with your defective device, then you shouldn’t need to do anything before you ship it back.

First, if you need to repair a broken screen, then you need to follow the steps mentioned in the article. After that, you need to flash a stock ROM.

I also wanted to mention, you don’t need a Verizon account to use My Verizon, so go ahead and join to another device if you have one.

How Can I Return a Defective Phone to Verizon?

To get your phone back, you will need to ship your defective device back to Verizon. It takes only a few minutes if you follow the instructions below.

To find out more information, you can also read our post on Verizon protect, Verizon return policy, and Verizon insurance claim.


I believe Verizon has a 30-day return policy on defective phones that you can return to receive a new phone free of charge.

If you’re outside of the time period listed then there are two things you can do: 1) you can use the phone with a broken phone plan; 2) you can purchase a Like-New Certified replacement phone which are fully covered by the manufacturer.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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