Prime Video Subtitles Not Working (List Of Potential Fixes + Faqs)

If you are trying to watch Amazon Prime with the subtitles on, but have noticed the Prime Video subtitles are not working, then you are not the only person. This issue is a common one and many people have complained about it on Amazon Prime forums.

If you’re not already familiar with the process, it’s a long & tedious process, but I’ve collected an excellent guide to getting the most out of it.

Why Are the Prime Video Subtitles Not Working In 2022?

If you were unable to access the Prime Video subtitles on your Apple TV, then you could restart your Apple TV or try another channel to see if that helps. Alternatively, you could restart your phone or computer depending on which device you’re using to watch Prime Video.

If you want to learn more potential fixes for Prime Video subtitles not working, you can read on! Don’t forget to read the whole article!

You can use restart icon in the notification area to relaunch Prime Video again.

If the Prime Video subtitles are not working, you could restart the Prime Video app, which would probably resolve any issues you have with the subtitles.

Furthermore, restarting the application can clear out the cache and also make the subtitles work again, which may make the player perform better.

1. Reload Prime Video Web Page
2. Check if the Prime Video page loads.

If you’re trying to watch Prime Video on a mobile device, you may want to try to reload the page or to change the device from the app to the website.

In this case you’ll need to use a different browser. You can use Firefox to try to use Chrome’s [Browser Settings](

If you’re viewing Prime Video on a computer and try to change the browser, you’ll know whether the Prime Video app or the browser is playing the video.

If you want to use this feature, you’ll need to be running a recent release of Firefox. If you’re not, then give Chrome a try.

Disable the browser add-on from any extensions that you haven’t already uninstalled.
If you’re using Firefox, you can use the Firefox add-on manager.
To find the browser extensions that you’ve installed, open a new tab, then switch to
the Firefox Extensions page.
From there, you can select the extensions that you’ve installed and toggle their
active state.

If you have installed add-ons, you might experience an issues with the subtitles. So if that’s the case, you should disable the add-ons, and restart your browser to avoid the issue.

Don’t use an ad blocker. If you are still using an ad blocker, you are doing yourself a huge favor that is costing you money. You’re literally blocking out 30% of your potential sales revenue.

There are a number of solutions you can try to fix the issue, one of which is to disable the adblocker and try to reload the webpage.

As I’ve mentioned many times throughout the series, one way to increase your rate of learning is to use a device / method that you are not already familiar with.

You’ve changed your devices so many times that you’re now using a different browser to watch a different device and both your devices and devices are now different.

You can use the free version of the app to identify if there are subtitles available for the Prime Video you are currently watching.

If there’s an update to the Amazon Prime Video App, make sure to check for that. The app can be found in the app store or on your Kindle Fire HDX.

If you’re getting “Out of stock” messages when trying to watch a particular movie on Netflix or another streaming app, it could be that your device is running out of storage space and the app is unable to load new data.

So, there is one more way to fix this that requires you to check for updates to the Prime Video app and install those updates.

I tried to play this video on my PC, however it seemed to be a low quality video and didn’t support subtitles.

This might not work, but as long as the video is available on Amazon Prime Video, you probably won’t get the option to install subtitles.

If you are seeing a video with subtitles but the symbol isn’t showing up, then you will still be able to watch the video with subtitles, but the feature might not be as reliable as it would without a symbol next to it.

Restart your device if you get Error 0x80072e21 when you’re trying to join a domain.

If you’re streaming Amazon Prime Video using a computer, restarting your device would probably fix the issue.

You can also try resetting your settings and restarting your device to clear out any memory or cache issues. It may also help to do a hard restart in some cases.

After you have watched the movie, you can turn off the subtitles.

Once you are back at the Play Queue screen, let the video start playing again, and you should see the subtitles now work.

You will also notice that the subtitles have changed from the default language to English.

The closed captioning on your device is not working.

A lot of people have this problem. They go to “accessibility” and turn on closed captions, and Prime Video subtitles still don’t work.

If you make the “enable subtitles for all” setting on your device, all Amazon Prime Video content with subtitles will display on your screen.

Delete watch history and clear data.

If you think that all your devices aren’t displaying the subtitles correctly, you can try to delete your watch history, which will get rid of your preferences and settings.

But it can also let you have a little more room to play around with. You could use this to make the text size smaller, or to just change the text’s color.

How Do You Turn on Subtitles for Amazon Prime Video?

By clicking on the speech bubble icon and then choosing a language you will be able to select the language for your speech bubble.

Can You Change the Default Subtitles Language on Amazon Prime Video?

To use the language of the subtitles you can go to the “Subtitle Settings,” for “Subtitle Settings” you need to use the keyboard shortcut “F4” or “Ctrl + F4” and you will see the subtitles language available to you.

You can also change the language on your Android device:
Click the menu icon in the top left corner of the screen and then:
Select “Settings.”
Then select any of the items listed on the screen.

In case, you have any query or comments regarding Amazon Prime subscription, you can contact Amazon Customer Service in our page.


If subtitles aren’t working try fixing them, or switching browsers, or reloading the webpage, or refreshing the page and try reloading the page.

Furthermore, if your device has an older operating system, you can try installing a new operating system or updating to a newer operating system.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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