Lowe’s Tool Return Policy (used, No Receipt, Open Box, Damaged + More)

Lowe’s specializes in selling a range of tools. Due to its competitive prices and variety of well-known brands, Lowe’s is a great place to pick up essential home improvement hardware.

While you can’t return the tools to Lowe’s as they were sold to you by another vendor, you can shop around for a better deal on a similar replacement.

Lowe’s Tool Return Policy In 2022

Some Lowe’s tools are “return exceptions”. According to this, you can only return these tools within 30 days of the purchase date. To return tools to Lowe’s, you need valid proof of purchase, be within the return window and have a valid form of ID.

If you’re confused about the Lowe’s return policy, you might want to read this information. It’s important to note that you can return tools that are still in their original package.

How Long Do I Have To Return Tools To Lowe’s?

When you purchase products from Lowe’s, you can return them within 90 days of your purchase date if you find any defects in the products.

Lowe’s says that the tools must be in new condition and that they must have never seen the consumer before.

To be eligible for replacement or refund, you need to have the receipt or similar proof of purchase to return your tools to Lowe’s as per their return policy.

The problem with buying online is the lack of customer service or warranties that come with the store. You have been warned.

If you purchased your tools with a Lowe’s credit card, such as a Commercial Account or an Advantage Card, you’ll be able to return your tools up to a year after the date of purchase. However, you must first request a return.
To schedule a return, please click here.

Can I Return Used Tools To Lowe’s?

If you’re going to buy new tools, your best bet is to buy from a local hardware store, but don’t buy a toolbox that you will just store somewhere.

To return items to Lowe’s, you must have the item, the original box and packaging, and any additional parts that came with the device.

When you bring in your tools, it is up to the store manager to decide what condition your tools need to be in for you to get your tools back.

What Types Of Tools Can I Return To Lowe’s?

If you are not satisfied with Lowe’s tools, you have 30 days to return them and get your money back!

Lowe’s Credit Card holders can make returns within 90 days or up to a full year if purchased with a Lowe’s Credit Card.

In order to be eligible for the return, the products must be in brand-new condition, have not been used, and in the original packaging.

If you are shopping for outdoor power equipment and tools, please remember to bring along your receipt along with any warranty cards and manuals you purchase.

Even if you have purchased outdoor power equipment and tools with a Lowe’s Credit Card, as it is a return exception, it will need to be returned within 30 days. You will be refunded the full amount of the purchase price plus sales and use tax. The transaction is not final until the merchandise is returned to Lowe’s in New Jersey.

If you purchased a tool at Lowe’s, you can return it for 90-days. And if you were wondering why your tool wasn’t covered by the promotion, you might have missed the fact that Craftsman, Black+Dekker, and some other brands weren’t included.

Can I Return Tools To Lowe’s Without A Receipt?

When you return a tool to Lowe’s, you need to provide a receipt. Or, you can have a receipt issued on your behalf by contacting the local Lowe’s.

If you lost the Lowe’s receipt, you can find the same information using its original card, phone number, or MyLowe’s Card.

In-store returns are accepted on items in-store, but items cannot be returned to other Lowe’s locations.
Items must be in new, unopened boxes (or unopened with original packaging), or boxes that are not damaged in any way. Boxes are checked for items to be returned.
Items will not be accepted if they have been opened.
You will not be able to return online orders.

You will receive credit for the current selling price if you do not have the receipt, but you will not be able to return the item immediately.

It’s important to remember that Lowe’s reserves the right to refuse returns it believes to be fraudulent or limited the number of refunds and may limit the number of refundable returns in your total order.

Do I Need The Box To Return Tools To Lowe’s?

It is best to ensure you have the box your tools came in to make a successful return to Lowe’s.

Also, it may be at the manager’s discretion to accept a return at Lowe’s without the box if you have a valid receipt, ID, have inspected items for damage, and the box is not included with the tool.

What Do I Do If My Lowe’s Tools Are Damaged?

If you have received goods that are damaged or if there is an error in your order, you can have a refund or replacement.

Fortunately, Lowe’s makes the return of damaged tools easy, and can be done by contacting Lowe’s Customer Care at 1-800-445-6937.

* The item was damaged or lost during shipping but you did not notice it until later.
The item was received damaged, but you need to contact Lowe’s within three days of receiving the item to report the damage.

How Do I Return My Tools To Lowe’s?

Lowe’s is offering a free, online tool return.

You can return used tools to Lowe’s free of charge if they are in good condition, and they were purchased from Lowe’s.

You can return a wide range of items online at Lowe’s. To initiate a return, go to your order status page, and click the “Start a Return” button at the bottom to begin.

Please contact us here if you have any questions regarding how to return your online purchase. We will be happy to walk you through the process.

if you need more information, you can read our post on Lowe’s lumber return policy, Lowe’s protection plan, and Lowe’s return policy without receipt.


many products can be returned at Lowe’s, but the system is strict and you must have a valid receipt to get your device back.

As a reminder, some tool manufacturers let you return tools up to a full year after buying or leasing them if you purchased or leased them with a Lowe’s Credit Card.

Lowe’s is also trying to make the shopping process easier so that customers do not have to visit multiple retail stores to do their home repairs.

Lowe’s can be contacted via phone and email, but also allows you to go in store for a live chat.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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