Lowe’s Lumber Return Policy (unused, Wrong Type, Receipt, Time Frame + More)

Lowe’s has a large selection of lumber available at its stores, which include fence, decking, dimensional lumber, hardwood lumber, softwood lumber, and more.

This sounds like a difficult task, especially because you’ll have to find their specific lumber return policy and then write it down somewhere or remember it. It’s better to have an in-depth knowledge of Lowe’s lumber return policies and rules so you can easily comply with it.

Lowe’s Lumber Return Policy In 2022

Since Lowe’s cut the number of sales tax holidays the company is scheduled to offer in 2020 in half from last year, the home improvement retailer will no longer hold the annual Timberlake Home Show. Additionally, Lowe’s will no longer hold its annual “Trees for the Home” event that also took place in the Timberlake area.

You can keep reading if you want to know more about whether you can return Lowe’s lumber without a receipt, if you have to return lumber because it’s damaged, if you can cancel a special lumber order, and more!

Can I Return Unused Lumber To Lowe’s?

Yes, of course you can get your money back. As long as the lumber is not damaged in any way, you can return it. If you are returning damaged lumber, we will have to charge you for the damaged lumber, and if you don’t have a receipt showing the purchase, it will be a lost sales opportunity.

If you’re not able to provide a valid photo ID, you will be asked to show a copy of your receipt or online invoice.

After you’re approved, we’ll credit your Lowe’s card (if you used it to purchase your qualifying product).

You can use any lumber on your Lowe’s home improvement project that you don’t need for the project.

Do I Need A Receipt To Return Lumber To Lowe’s?

It is highly recommended that you bring a receipt as proof of purchase to return lumber at Lowe’s.

However, if you lost your receipt, you can try to get your receipt back from the original card, checking account number, MyLowe’s card, or your phone number.

However, if you’re using a Lowe’s credit card, such as the Lowe’s Advantage Card, Lowe’s Business Advantage, Lowe’s Commercial Account, or the Lowe’s Business Rewards Card, you can track the payment via the account for your lumber return.

If you bring in returned, salvageable lumber without a receipt, at its discretion, Lowe’s may issue an in-store credit for the lumber’s current selling price.

How Long Do I Have To Return Lumber To Lowe’s?

It’s important to return what you bought as quickly as possible, since you will lose the warranty and have to pay the retailer.

As long as you purchase lumber from Lowe’s and use a Lowe’s credit card, you can return it to the store within a year of purchase.

Can I Cancel A Special Lumber Order From Lowe’s?

In case you have ordered a custom amount of lumber from Lowe’s, you have the possibility to cancel your order. In case it is made up to three days before the delivery.

If your special order of lumber isn’t returned to Lowe’s within 14 days of the delivery date, a 20% restocking fee will be applied.

Also don’t forget to contact the Lowe’s customer service if you want to cancel or change your special lumber order you placed on the Lowe’s website.

What Do I Do If My Lumber From Lowe’s Is Damaged?

If you receive a damaged lumber order, you will need to call Lowe’s customer service to report the damage within 3 days of receiving the order.

Can I Return Cut Lumber To Lowe’s?

Unfortunately, it’s usually not possible to return products to a store like this, even if they’re defective.

We will still make it as easy as possible for you to get the results you need.

At Lowe’s, they aren’t bound by the sales agreement and so they can simply refuse to accept the merchandise if it is damaged.

How Do I Return My Lumber To Lowe’s?

The company says that it’s safe and easy to return your unused wood, so if you’re still worried, you can simply return your unused lumber and then return it. However, make sure you bring your receipt and valid photo ID (state driver’s license, state ID card, or military ID) to get your refund.

You go to a customer service counter at Lowe’s, where a store associate helps you with your refund.

Even if you bought the lumber online with a prepaid merchandise return slip, you cannot ship it back to Walmart.

Please return your books in the original packing materials; however, make sure you include the completed return slip with the books.

If in the home improvement store, you can call Lowe’s customer service at (800) 445-6937 for no-charge pickup.

How Will I Receive My Refund For My Lowe’s Lumber?

The Company will refund customer’s for lumber purchases via the method of original payment.

If you purchased the material with cash (in this case, the lumber) you will be given a check for the same amount of cash.

If you are going to give your credit or debit card information, you will need to make sure that it is a card that can be used internationally. Most credit cards will work and there are sites like https://openexchangerates.org/ that will tell you exactly which cards work to buy things in foreign countries.

If you have forgotten the card you are using, you can either return the item or return the item and give the item to us.

Lowe’s will refund you when you use your gift card or use your store credit.

Lowe’s does not refund you cash or onto your original card. It refunds you cash into your Lowe’s account, which they may use to purchase different items and can take up to 15 days to clear your account.

You can always get copies of the Lowe’s returns policy upon request.

To check more, you can also read Lowe’s returns without receipts, whether Lowe’s gives away free pallets and if Lowe’s cuts doors to size.


Lowe’s is a great place to buy lumber because of its wide selection of materials. They have good return policy and keep the prices competitive.

To return lumber to Lowe’s, you must have the lumber in an unused condition, the receipt, and the person in your party must be 18 or older, must be able to produce photo ID, and the person bringing the lumber will be required to provide their height.

If you don’t like the way the lumber looks, you can send it back to Lowe’s within 90 days or one year.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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