Home Depot Lumber Return Policy (unused Wood, Wrong Type, Receipt, Time Frame + More) 

You can find all of the materials you need in one place. If you have questions, you can ask the salespeople or staff members.

Home Depot doesn’t have a clear policy for all the different types of lumber, as well as the wood you can return. However, they do have a few policy exceptions.

Home Depot Lumber Return Policy In 2022

Home Depot says you can return unused lumber to your store or arrange for a free UPS return delivery within 90 days of purchase or delivery. Home Depot customers must provide proof of purchase such as a receipt or online invoice to obtain a full refund when returning lumber.

If you want to learn more about whether you can return lumber without a receipt, the wrong type of wood, and so on, keep on reading!

Can I Return Unused Lumber To Home Depot?

You are entitled to a full refund on the wood you bought from Home Depot. You can return the wood to the store and get a full refund.

You must be sure that the lumber is in good shape and make sure the UPC (Universal Product Code) label is on it.

Not only do we require your receipt, we also ask you to provide a valid identification proving that you are a customer of Home Depot.

If you do not need any of the lumber, you can leave it at your local Home Depot or any local lumber store.

Do I Need A Receipt To Return Lumber To Home Depot?

You should bring your receipt when returning your lumber to Home Depot and make sure you get a receipt.

If you are unable to find your receipt in the system, it may be because you used a credit card, debit card, or a check.

However, if you paid for your lumber using a form of Home Depot credit such as The Consumer Credit Card, your purchase can be tracked via the account for your lumber return (if you chose that method).

If you are unable to find the receipt for the lumber you purchased and it is in new condition, you will be issued store credit for the lowest price of the lumber you purchased.

How Long Do I Have To Return Lumber To Home Depot?

You can return this lumber within 90 days of the date you found that you would no longer use it.

If you bought your lumber with a Home Depot credit card like a credit card you have a full year after the purchase date to return it.

Can I Cancel A Special Lumber Order At Home Depot?

In case your order of lumber is canceled, Home Depot will refund 100% of your money.

Your special order will be canceled within 72 hours of the delivery day. You can choose to cancel the entire order or only a part of the order.

Note that there may be a 30% restocking fee on returned merchandise.

Additionally, you must return your special order of lumber to the store from which you purchased it.

If you want to cancel your special lumber order online, you should contact customer support at 1-877-946-9843.

What Do I Do If My Lumber Is Damaged?

 If you buy damaged lumber from Home Depot, you can repair the damage within 30 days.

For a free estimate on your damaged lumber, you will need to return the damaged lumber to the Customer Services Desk at your local Home Depot, or call Customer Service on 1-800-430-3376.

Can I Return Cut Lumber To Home Depot?

Home Depot’s return policy does not allow stores to return cut lumber.

The good news is that even if you want to return your wood, Home Depot will accept it as long as it’s in usable condition.

Ultimately, it is at the discretion of Home Depot managers whether or not to accept the return of a broken ladder.

How Do I Return My Lumber To Home Depot?

You can ask Home Depot if they can collect your lumber and have it shipped to the nearest Home Depot store.

For that lumber of yours to be returned to Home Depot, you will need to bring the lumber, the receipt, and a form of valid government-issued photo ID.

If you are returning a cut of lumber at the Home Depot Customer Service Counter, a Home Depot Associate will complete the lumber return.

If you ordered your lumber from Home Depot online, you can also contact Home Depot Customer Services via phone (at 1-800-430-3376) to arrange a pickup or to receive your return.

The store will issue you a return label, so you can take the lumber to your nearest UPS Access Point Location.

How Will I Receive My Refund For My Home Depot Lumber?

Home Depot will issue you your refund on your wood, however the refund may be credited to another account you have an account with.

In the event that you did purchase your lumber with cash, then Home Depot will refund you with cash.

You should return the item using the same payment method used in purchase (the debit card, credit card, or prepaid card used in purchase). For example, if you purchased the item using a credit card, the only way to return it is to use your credit card to pay for the return shipping.

If you want to remember the card, or you cannot get it back in time for the event, you may obtain store credit or come back another time.

If you made a purchase with a gift card or store credit, Home Depot will give you store credit.

There is a limit of total lumber return to $1000. You can get home depot refund check, but you must to ask for it from Home Depot office.

It may take up to 10 business days for you to receive the lumber. It could take up to 10 business days.

In my opinion… I’m not too sure about the first one. I’d be more inclined to say that Home Depot sells plywood at a loss, because they need to make money elsewhere.


Home Depot offers a wide selection of wood for their customers for projects. Their return policy is generous for their customers to keep them happy.

In order to receive your lumber, you must have unused lumber within ninety days from purchase, and provide all of the above items.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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