How To Refuse A Package Fedex? (+ Other Common Faqs)

Whether you’re looking to return something that you ordered or you haven’t changed your mind about an item that you bought, then you’re likely looking for a way to refuse the package and have it sent back to the shipper.

Read this article to find out which shipments you can refuse and when. If you’re confused about your packages, read this article. It tells you what happens next.

How to Refuse a Package From FedEx?

If you’re not going to be available to sign for the package, you can request the FedEx Express agent to hold it until you come by. If the package has already been delivered, call 1-800-463-3339 and speak to a representative about scheduling a pickup or dropoff for the package.

FedEx is a trusted shipping company and that means you can get what you want. If you can’t track it with the regular tracking system then that’s on you.
If you want to pick it up at the depot, that’s on you because FedEx won’t be available.
If you refuse everything, that’s on you.

If your package requires a signature, FedEx employees simply do not deliver to the wrong address.

if you are in one of the listed countries it doesn’t matter what the seller says because he is obliged to deliver to the carrier. Otherwise he can deliver it to a warehouse, or he can return it to the customer if he has already left.

For most, package refusal is taken care of by gatekeepers. For others, they have to request the package be refused.

Package Rejection and Redirection

Redirection in package refusal will be handled differently by different countries.

If you are not expecting a package to be delivered, you can still refuse the package, even if the package has been delivered.

So to my knowledge, FEDEX doesn’t sell anything other than UPS and USPS. I think they do sell all of these things, but I’ve never called them to inquire about anything.

If you decide to refuse a package you can either schedule a FedEx pickup or you can call the FedEx delivery service and have them have your package taken off the truck.

You can also call FedEx customer service and inform them that you refuse to accept the package, or you can pick up the package at the closest FedEx pick up point.

This will likely not hinder your delivery, but it might cause some trouble.

How Do I Return a FedEx Package I Don’t Want?

The most common reason that you receive a package but not an envelope is that the package was sent with a no-signature-required address.

This happens when you accidentally add the wrong tracking number to your FedEx shipments.

If the representative asks for your tracking number and delivery address, you’ll be fine. Simply explain you’re refusing this package and need a pickup.

As a consumer, if you’re not sure how to use the FedEx return shipping method, you can call one of their return centers or log on to their website for more information.

Can I Refuse to Accept an International FedEx Package?

FedEx allows customers to refuse international packages in case the seller was canceled, you changed your mind, or the merchandise was damaged.

You may sign a refusal form only if FedEx

declared the package not accepted. If you sign a refusal form in case of the package being accepted, FedEx may refuse to deliver the package.

The package is delivered to the courier. The driver is paid and he goes back to the depot.

FedEx will look at the package and if it decides to do so, FedEx will contact the shipper and inform them of the refusal, and ask them whether the package should be returned or destroyed. FedEx can either do this at their discretion based on its own criteria for what constitutes a “return” or whether you need to return it to the shipper.

While you may be able to refuse international packages, it’s important to keep in mind that you’ll probably have to pay some taxes and duties.

This would be a good option if you do not want the hassle of dealing with insurance and other shipping companies. You would have to declare the item on a customs form as “merchandise originating in a foreign country and imported to the United States.” For more information, visit the United States’ customs website.

What Happens When You Refuse a FedEx Package?

The package was either missing the address because it got lost in the mail, or it was being sent back to whoever the actual sender was.

What we are doing right now is to build a prototype to analyze data and take appropriate action based on a package refusal.

Businesses need to understand their customers’ preferences and preferences. They need to understand the customer’s current shopping behavior and needs. They need to have solid marketing strategies, offer and support programs that are customer-friendly and customer-focused, and be able to predict which products and services will be top-of-mind with their customers in the coming weeks if not months.

First, if the user was logged into the system prior to the changes, he or she will be auto-re-login the website.

Second, if the user hasn’t logged in for quite some time, the user will be prompted to log in or they will end up with a blank page.

If the shopowner refuses to allow you to make a refund, they should provide you with an exchange so that you don’t have to buy the product again.

If customers are complaining about late deliveries, then businesses should agree on a time frame within which the delivery must be made.

The last thing that is needed is for the receiver to make the return and process the refund as easy as possible.

Who Pays When a FedEx Package Is Refused?

Senders are responsible for payment of shipping charges.

In practice, if you are in the United States, you don’t need to worry about what happens if you’re not the one who received the package and have yet to pay the person who did.

How Long Do I Have to Refuse a FedEx Package?

It didn’t seem like FedEx was clear about when they would send the package back. I opted to send the package back, but I could have chosen to hold on to the package.

To learn more about what FedEx Home delivery can do for your business, read our guide on how FedEx Home delivery works so that you can get to the root of issues that might be slowing growth.


Many packages that are being sent via FedEx have specific instructions and are required to be signed for upon delivery. However, there are also people that will refuse packages because they don’t feel like signing for it.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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