How To Refuse An Amazon Package (Everything You Need To Know…)

If you buy an item on Amazon but then realize that you received the wrong item, can you keep it or lose your money? No.

You can refuse to accept the delivery that Amazon has delivered to you. However, there are some things you need to know before you reject an Amazon delivery.

Keep in mind, however, that cancelling an order is not the same as refusing Amazon delivery. Both work in different contexts, and require different procedures. This guide will help you to clear that out.

What do you do if you receive a package you didn’t request or your delivery arrives in unacceptable conditions?

How to Reject an Amazon Package

If you were not able to cancel your order before it shipped, or you did not participate in the purchase, you can simply tell the person at the door that you do NOT want the package. The package will be returned to Amazon and the buyer will receive a full refund.

It is very simple, but it is possible to cancel an order before it is sent. This will save both of you time and prevent any unnecessary work.

Do not open the package, as it could be considered as acceptance in certain situations.

This is the answer. If you don’t want it, you don’t have to accept it. But how about cancelling before you get the package at your door? And what does “refused to the receiver” mean?

Continue reading to be better prepared in case you are ever faced with a similar situation.

What does Refused by the Receiver mean?

This means the package was refused by the recipient. The carrier must send it back to Amazon. It is acceptable to refuse a package if the recipient didn’t know about it or did not expect any packages.

This will flag the package and send it back to the seller or, in certain cases, to the courier’s depot in case there are any questions.

Can You Refuse Delivery and Get Your Money Back?

You will receive your money back if you give Amazon a reason to reject the order. The item will then be returned to Amazon for a refund.

While this may change when you deal with third-party vendors, most of the time, you will get your money back without any problems.

How do you cancel an order?

First, check your order status if you refuse Amazon delivery. The process can change depending on where it is at the time.

You can cancel an order if it has not shipped.

  • Go to “Your Orders”, select the item that you wish to cancel, then click “Cancel Items”.
  • You can then explain why you want to cancel or reject the order

Click Cancel Checked Items.

These steps will cancel your order and allow you to get a refund as soon as possible.

You can still cancel your order if the status of your order indicates that it has been dispatched.

  • To cancel your order, you will need to go to “Your Orders”.
  • If you have already paid for the item, the item can be returned to Amazon.

What is an undeliverable package?

This decision is usually made by Amazon or the carrier, but it’s still part of shipping. Knowing the rules will save you a lot.

Amazon can sometimes mark packages as not delivered for a variety of reasons. This causes the carriers to return it.

  • The address you have written is invalid. The package will be stored before it is returned to Amazon. This can vary depending on the carrier. Double-check your address before you place an order
  • Amazon does not recognize how an address was entered or can the carrier deliver the package there.
  • If you have chosen a restricted address (e.g., a correctional facility or correctional facility), there might be restrictions that render the package undeliverable.
  • After a few attempts, the carrier was unable to deliver the package. If this happens, they will return the package to Amazon and mark it as undeliverable.
  • The recipient of the package refused to accept delivery. This can occur when the gift recipient refuses the item, or if the package was sent by mistake. The package will be returned by Amazon, and the buyer will receive a full refund. It is recommended that the recipient or someone they know receives the package to avoid any misunderstandings.
  • It was damaged and is therefore immediately marked as non-deliverable.

Learn more about Amazon. These related articles will help you to determine if Amazon Fresh is available in Prime.


You may be tempted to refuse an Amazon package. This is regardless of whether you purchased the item. These situations are rare but can cause confusion. Amazon is ready for them.

You can cancel or refuse an Amazon order at any time. However, it is better to cancel before they arrive at your doorstep. Otherwise, it will be more work for both you and the seller.

You don’t know what to do if you receive a surprise package.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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