How To Cancel Grubhub Order? (for Drivers, Customers, History + More)

Online ordering platforms like Grubhub let people order from their favorite restaurants and have them sent to their location.

If you realize that you shouldn’t be placing an order on Grubhub and you want to remove it, you can do so from your active orders by tapping on the order number.

How To Cancel Grubhub Order In 2022

To cancell a Grubhub order, you need to place a request for it through the app as of 2022. After this, a Grubhub representative will contact you to ask for more details about your cancellation. If the order is canceled successfully, you could get a refund. This means that the restaurant gets paid and you get your order cancelled.

There are 2 ways to cancel a Grubhub order: as a Customer or as a Driver.
1) As a Customer
When you log in to your account, there is a cancellation link in the top right-hand corner of the page.

How Do You Cancel A Grubub Order?

If you wish to cancel an order, please login to your account and click on the Orders tab to enter your order status.

How To Cancel Grubhub Order As A Driver

Contact the Grubhub support team and speak to a representative to cancel an order. You must cancel the order with them.

You need to have good reasons for why you’re unable to make the delivery by the deadline. If your representative does feel the need to explain why, you will be notified in the form of a rejection e-mail.

You can get your order directly from the queue itself.

However, the [Original] method is recommended because it ensures that the order is removed from the queue faster.

However, I am interested in how this would work if you used other methods like Postmates, UberEats, DoorDash, etc.

If you say you don’t have the equipment, and a person from Grubhub arrives at your restaurant to offer it to you, you get the same treatment as you did with the prior person. If you say you don’t have the equipment, and no person from Grubhub arrives, the order will go to someone else with a wait time of over 45 minutes.

Why Can’t I Cancel My Grubhub Order?

I had to go through the whole order process to cancel my subscription, they told me that they would cancel the order but they said I was required to contact the Grubhub rep directly, so I never got my account back.

If the order has already been placed, there is less for us to do. The only reason we would cancel a restaurant order would be if the driver had already begun their route and you wanted to cancel the order. If the driver has already begun work, they will not be able to reschedule delivery.

What Happens If You Cancel A Grubhub Order?

If you cancel a grubhub order, it will take at least 24-48 hours to process, and sometimes, you won’t even get your money back.

For an online or mobile order, you can return the item up to 14 days from the date of your original transaction. You can contact Grubhub or your local store to process your return. It’s our policy to refund orders with the best possible condition.

When you canceled an order, Grubhub doesn’t pay the driver and the company doesn’t pay the restaurant for food. However, if someone cancels a delivery before the driver has arrived at the restaurant and there’s no food left in the fridge by the time the driver shows up, the restaurant gets the food and you get the order refunded.

The drivers have been told that the food will be kept for themselves or that they will give it to someone who might need it after they’ve picked it up.

Why Is My Grubhub Order Canceled?

If the restaurant you requested delivery from has closed since you placed your order or they’re still processing too many orders then Grubhub will cancel the order.

Restaurant owners might choose to do the same if they don’t have the staff or expertise to fulfill complex orders.

How Long Do Grubhub Refunds Take After Canceling An Order?

For cancellations, this takes up to five business days, once it has been approved.

If you want to cancel an order, you will need to first contact the restaurant and ask them to cancel the order. This is probably going to take an hour or more.

Can You Delete Grubhub History?

When you delete your order history, information such as the total amount spent and the last time you ordered is removed from Grubhub. However, you still have the option to delete other information, like your name, email address, phone number and shipping address by submitting a data deletion request.

If you want to sign in to your account, you need to hit the “home” button, then go to your account and click “sign in.” You’ll need to sign in to your account on the desktop platform to use the desktop platform.

Read more about what time does Grubhub stop delivering and how to rate Grubhub drivers to find out more.


Luckily, you can cancel a Grubhub order by contacting their customer service and telling them why you want the order canceled.

After that, they’ll take your explanation into consideration and decide whether you can or can’t cancel the order.

This is an uncommon, but potentially dangerous issue in which the order is already delivered to the point of the order being delivered.

If you have trouble completing your Grubhub order, you can cancel it by stating that it has problems or if you have problems using a certain feature.

When you cancel a Grubhub order, neither the driver nor the restaurant gets paid, but in addition to that, the driver gets to keep the food and does whatever they want with it.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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