Does Instacart Bring Groceries Inside? (+ Other Common Faqs)

Although Instacart delivers groceries, it provides an essential service for a lot of those who can’t afford to shop for necessities.

It’s not an exaggeration to say that Instacart has helped some of our population’s most vulnerable, especially the elderly and the differently-abled.

We are in the process of updating our privacy policy but this is not an effort to collect data about our users or make changes to our practices. We have not done those things and we have no intention of doing so.

Instacart brings groceries into your home but what about putting groceries into it? There are a few rules shoppers need to know about, and that’s about safety.

Does Instacart Bring Groceries Inside In 2022?

As a rule, shoppers will not be instructed to bring groceries inside a customer’s residence as of 2022. Their training instructs them to hand over the bags or boxed items to the customer at the threshold of their residence. They should feel free to leave the groceries at the door (if instructed to do so). They may judge for themselves if they should decide to leave the groceries at the door.

To learn more about Instacart’s door policy, whether you have to be home to accept your Instacart delivery, and much, much more, check out the detailed explanations here!

Does Instacart Leave Groceries At Your Door?

Shoppers are trained to hand over groceries at the customer’s door step and deliver them inside the house.

Even if you don’t live in the same apartment, you can still leave instructions for the delivery.

I’m also in the “leave at my door” club, although my two dogs have been very good about not reacting.

It would be super helpful if you could read and complete these text boxes to help our customers improve their experience with us.

**We are sorry about the inconvenience.

The “Leave at my door if I’m not around” box lets people leave their items by your door.

There should be some code behind the scenes to figure out that what you just placed in the basket is actually the same as the previous one.

It’s not exactly clear what the “next phase” is, other than more of the same:
Instacart says it will have more than 20,000 drivers in four
states by the end of January. “We want to be able to drive through
and deliver for our shoppers even if they are not out and about,”
said company president and Chief Executive Galen Weston.

Although this is a great way to receive your groceries, you don’t want to be caught off guard when your favorite customer rings the doorbell!

If you live in a multi-unit apartment building, you may want to make sure that your door is within arm’s reach of your shopping partner.

You should be able to get a new shipping address on the shipping tab, under the ‘Customer Info’ area, you should see an ‘Shipping Address’ field.

I’m not sure exactly how to phrase it, but basically there’s a lot more room, so you don’t have to worry as much about people walking in and out, kind of like a lobby.

This is a trickier situation. Many salespeople and especially female salespeople are likely to feel some qualms about their safety this close to Christmas.

Instacart will not be able to prevent shoppers from entering your home. But they will do their best to protect what is not their to protect.

The two of them share a connection. The shoppers trust you, and you don’t expect them to leave the groceries in the car.

However, if you’re asking a question like “When is the best time to close the garage door?” you need to be much more specific.

And in some places, shoppers might make that extra effort to help customers with more needs because even if others might benefit, they’ll benefit even more if customers are more comfortable.

A woman in New York has just gone viral after an incredible event that transpired during a medical delivery. The woman entered a family home in Long Island and when the police arrived, she helped to save a man from a house fire and he would have died.

She felt odd around him for some reason, and started to feel even weirder when they were alone.

Shoppers have their own social network, and this person contacted her daughter so she could tell him to not run out of food.

The fire chief said the man may have been killed by fumes from a propane leak.

Everyone has the ability to make a difference, and while Instacart shoppers are not trained law enforcement agents, they are empowered with the tools to make a real difference in someone’s life: their knowledge of the local community, their customer service skills, their ability to recognize danger, and more.

Will Instacart Go Up Stairs?

Amazon shoppers are told to pick up items from their destination address, and then deliver those items to a “third-party delivery location,” which usually means a customer’s front door.

I can attest to the fact that living up a flight of stairs will cause something to be delivered to your door.

The amount of money our parents saved because they did not have to pay the extra hour (of minimum wage) for housekeeping was worth a lot more than the money they made.

If you’re feeling guilty about how hard your shopper has to work to get you your delivery, you should tip the delivery person well.

Do You Have To Be At Home For An Instacart Delivery?

The delivery person will need to be flexible with their schedule and their delivery zone, since you don’t know when you will be home.

The workers who transport your groceries for you by Instacart are not there to drop them at your door, they are just an arm of the company. This means that the company is not liable for anything that happens to their packages.

If you cannot be home, it is 90 degrees out or you have milk in your order, consider switching to a delivery order.

It’s the easiest way to get your food, but it’s always more expensive than delivery, tips are not always needed and you don’t pay fees.

Do Instacart Groceries Come In Bags?

But in some cases, they will deliver in boxes and other non-bagged/non-packaged items.

I really hope that the new trash rules will make that a thing of the past.

I’m sure some people live in cities that have banned plastic bags. But I can understand why people would prefer to use plastic ones.

There will be a fee added to get paper bags or reusable bags, however, your shopper will hand the groceries over to you at the door.

If your shopper feels comfortable entering your residence, they may be willing to unload groceries on your kitchen counter.

And, of course, they are not required to come either.

Also, you can read what our survey respondents think about Instacart, or check out our comparison to other on-demand delivery platforms.


Instacart shoppers are not obligated to deliver groceries inside of people’s homes, and in fact there is some evidence they would rather limit those interactions.

In the rare cases where shoppers are needed to bring their own groceries inside, the shops are usually crowded and the shops have limited space.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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