You may have wondered if you can return makeup purchased from MAC if you aren’t happy with it. You might find that different stores have very different return policies. It is important to read the policy before you attempt to get a refund.
MAC allows you to return makeup. You can send the items back in person or by post. Online purchases can be returned. Online and in-store returns require a receipt or order confirmation.
There is no maximum time that returns can be processed by MAC. To find out more about the policy of your local MAC store, call ahead and ask.
Continue reading for details about returning makeup to MAC and other information regarding their return policy.
Is it possible to return makeup to MAC without packaging?
MAC’s return policy says that “if you are not satisfied with your purchase from MAC Cosmetics…you may return the unused portions for exchange or refund.” However, it is not specified in the policy text if the original packaging is required.
Online reports indicate that return requests cannot be processed without original packaging. This policy may be unique to each MAC store, since the manager of the local store can decide whether or not to accept returns.
MAC will not accept makeup returns without the original packaging. Some MAC stores may accept returns without the original packaging.
You can contact your local MAC store to inquire about their return policy.
Is it possible to return makeup to MAC without the receipt?
You can return your items to MAC if you lose or misplace the receipt. However, you will not be eligible for a cash refund. You will usually be eligible for store credit in the form a gift card, or an online balance. You might also be eligible for an exchange of your item for one of a similar value.
You can return makeup to MAC with no receipt. You will not be eligible to receive a full refund. Most likely, your refund will be in the form of store credit. You can also exchange your makeup to get something similar.
You may be able use your credit card information to verify that you have purchased makeup. In this case, a receipt might not be required. All returns are at the discretion and risk of the store manager. Even if your return policy is met, you might not be eligible for a refund.
You can send your item back by mail if you are unable to return it in-store. To return your item online, you will need to create a shipping label and initiate an online exchange. MAC will pay for shipping costs associated with your return of makeup. This process will be explained in the article.
How to return makeup to MAC that was purchased online
There are two types MAC allows you to return items: online and in-store. For items purchased in-store or online, you can return your item in store. You cannot return gifts received by mail from MAC customers.
You can make an online return by calling or messaging MAC customer support at 1-800-588 0070. You will be assisted by the online service team to process your return. They will assess your eligibility and provide a return label. Then, they will give you instructions on how to send your item back. Online returns are only available for items that were purchased online.
In case you need to return the item in-store, keep the confirmation email you received online if you bought your item online. If you are unable to verify your purchase using a confirmation email from MAC, associates at MAC might be able look up the email address that you used to purchase the item to provide proof of purchase.
Refunds can be made using the same credit or debit card that was used to make your purchase. You may also receive a refund if you have an online balance linked to your MAC account.
Returning Makeup to MAC By Mail
You can send makeup to MAC via mail if you are unable to return the item in-store. These are just a few steps to help you get started.
- Contact us at 1-800-588-0070 or send an email to our customer service department.
- Talk to the online customer service team about your return. The online service team will evaluate your eligibility and send you a return label to mail in your item.
- Print the return label.
- Pack your items carefully and securely in a box or a padded envelope. The prepaid label should be stuck on the outside of your box.
- You can ship your item from any UPS address. UPS can also pick up your parcel for shipping.
You can return makeup purchased from MAC if you are not satisfied with it. You can exchange any item, even one that is open or used, provided you have proof of purchase.
All refunds on purchases made using a debit or credit card will be sent back to the card used for the purchase. Online purchases cannot be returned for items received as gifts. They must be returned online.
The store manager will always be able to accept returns. It is important that you are familiar with the return policy and keep your receipt.
Feel free to post any concerns or questions in the comments section.
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