You may have ever bought makeup from Sephora and been unhappy with it. There are many different policies for returns. It is important to understand what they expect when you request a refund.
As long as you retain your receipt, makeup can be returned to Sephora within 60-days of purchase. You will need your receipt to confirm your purchase, or you can use your Beauty Insider account info.
With the credit card details used to purchase the item, you can verify your purchase. You can return the item for store credit if you are unable to verify your purchase.
Continue reading for more information about Sephora’s return policy and details on how to return makeup.
Is it possible to return makeup to Sephora without packaging?
Sephora accepts makeup returns in-store, provided it has not been opened or used. You will receive a full refund as long as your return period is within 60 days and you can verify the purchase. You will not be eligible for store credit if you are unable to verify your purchase.
Sephora will accept makeup returns without packaging. You can return makeup to Sephora without packaging within 60 days of purchase.
All returns are at the store manager’s discretion. Even if your purchase is verified within the 60-day period, you might not be eligible for a full refund. You will usually receive store credit, not a full refund, if you return the item after 30 days.
You will not usually receive a cash refund if you return items to Sephora. If you purchased with Paypal or another payment processor, the credit will be refunded to your original credit card or debit card.
Sephora allows you to return used items
Sephora allows you to return any used item provided that the original purchase can be confirmed. Return the item within 60 calendar days of your original purchase.
Used items that are returned after the 60-day period will not be eligible for store credit. If you purchased the item with a credit card, you might be able to verify it by providing the information for the credit card.
Returned items in good condition will be placed on the shelves for resale. Even slightly worn items will be disposed.
Sephora Makeup Returns
Sephora makes it easy to return makeup. Simply bring your receipt and item to Sephora. You must return your makeup within 60 days of the original purchase or you might not be eligible for a refund.
Only store credit will be available for returns processed within the 60-day window or without receipt.
You can return an item purchased online with the packing slip. Online orders can be returned using the Sephora returns service. You cannot return items purchased in-store, or via services such as Instacart, by mail.
Sephora’s returns webpage has more information about Sephora’s return policy. This includes information about returning online items. This page contains tons of information about specific return policies. It’s well worth visiting if you are planning to return an item to Sephora.
Sephora returns makeup purchased online
You can return your online purchase just as you would any other item. To verify your return, you will need to present your packing slip. Online purchases can be returned by mail.
Items purchased in-store or purchased via services like Instacart cannot be returned by mail. Importantly, any Beauty Insider points that were associated with your purchase will be canceled upon return.
You don’t have to return items purchased in-store. As long as you can verify your purchase and are within the 60-day return period, you can return any Sephora item.
Returning Sephora Items By Mail
Sephora allows you to return items purchased online by visiting their returns page. The original packing slip must be included with your package. If possible, you should also use the Sephora packaging
To ensure your item’s safety during transit, you can use the sephora packaging if it isn’t available. You can either print the prepaid return label from the links above or request a FedEx mobile return code that is not printable.
You can track your shipment using the links above after dropping off your package at a FedEx address. Returns sent by mail can take up to 30 business days to process.
Sephora’s returns policy can make it difficult to return makeup. If you return the item with the receipt, it should not be a problem to get a refund.
Returns of opened or used items are also possible, provided that your purchase can be confirmed and the item is returned within 60 days. You will not be eligible for store credit if you are outside the window or your purchase is not verified.
Feel free to ask questions and share your concerns in the comments section.
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