Big Lots Mattress Return Policy (all You Need To Know)

For mattress return policy, you might have to contact the store to inquire about its return policy. Some stores do not have a return policy at all. Others have some sort of return policy as a limited quantity.

Now, if you are looking for a big lots mattress, here’s what to do!

What Is Big Lots Mattress Return Policy In 2022?

Big Lots mattress return policy for online purchases will be applicable in 2026. You can only return the mattress for in-store purchases at a Big Lots store if it is in the same condition it was in when you purchased it.

When searching for information on Big Lots mattress return policy, whether you can return mattresses without a receipt, the process of returning a mattress to Big Lots, and much more, keep reading!

Can You Return a Mattress to Big Lots If You Don’t Like It?

Fortunately, you can return a mattress to Big Lots if you don’t like it.

What to Learn

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We want to give you a hassle-free experience. If your memory foam mattress or mattress is in good condition, you can return it and receive a refund or a free mattress of equal or greater value. If the mattress or mattress is damaged or not in good condition, you can exchange it for a new mattress.

If you’re returning an item, make sure to follow the instructions given by the store. Otherwise, you’ll be in danger of paying additional shipping costs.

It’s important to note that Big Lots reserves the right to research the purchase to determine if it is a discontinued item and to determine the refund amount.

They may charge a processing fee, though we don’t know what they may charge.

If the return process is successful, you can request a refund or exchange the mattress for a different one, depending on the purchase mode.

How Does Returning a Mattress to Big Lots Work?

– You can return a mattress in-store by following the steps from the “In-store Returns” section of the “Returning Your Mattresses” page at
– You can return a mattress by mail by following the steps from the “Mail Returns” section of the “Returning Your Mattresses” page at

I would love to see a way for us to reward in-store purchases.

Your return or exchange must be made within 7 days of the purchase date.
Our working hours are Monday through Friday, 9am to 6pm.
Returned merchandise must be in the same condition in which you received it as well as in the original box.
In order to receive a return or exchange, you must complete an exchange form.

Visit the store and select a store associate that you can communicate with. If you need to obtain a receipt, you may ask your associate to obtain that for you.

It is extremely important to note that Big Lots will expect proof of purchase and the reasons for the return request before processing the request.

You could also pay sales tax on a different mattress if you live in a different location than where you purchased it from.

Please send all returns to the following address:
Big Lots
Attn: Returns
1002 SE International Way,
Portland, OR 97212

Thank you for your help and interest in Big Lots merchandise.

The main issue we have is whether the online purchase information should be shown in the table view.
I think the answer is “Yes”. The table view makes it easy to navigate the order, with the possibility to view the entire order, or view the order and item by item.

When you return the mattress to us, we will offer you a refund to the amount paid for the purchase of the mattress. You must send us the mattress prior to the end of the return period shown on the bottom of the box.

You will first have to log into your Big Lots account. You will then have to go to the Order History section of that account to locate the item you want to return.

You will see that under Return Items, you can choose “Cancel this return”, “Return this product” or “Exchange for the same item”.

   Big Lots will give you a return slip and additional information on the condition of the mattress. You have to make sure that the mattress is in the condition it was received in.

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However, Big Lots does not allow exchanges for store credit through the method used during original purchase and does not allow cash returns.

Furthermore, Big Lots will only cater for the shipping and handling cost of your mattress if they originally received the damaged mattress.

Can You Return a Mattress to Big Lots Without a Receipt?

Unfortunately, you won’t get a refund if you return a mattress to the store without a receipt.

If you lost the receipts and they were purchased with a Big Rewards account or credit card, you can still request reimbursement if your purchase was made on-site.

If you still need to receive reimbursement for a lost receipt, you must submit a proof of purchase within 30 days from the date of purchase.

Proof of purchase (receipt) must be submitted within 7 days of purchase as proof of purchase. If the proof of purchase cannot be found, Big Lots will refund you in the form of a merchandise credit (gift card) that is valid for in-store use only.

You can view your returned items by logging into your account and going to the “My Activity” tab.

To return the mattress, select the “Return Goods” and “Return Items” links to generate the return documentation.

*Returning a mattress that has already been opened and used is not an option.

Can You Return an Opened Mattress to Big Lots?

Since we do not have a return policy for the mattresses, we are not able to offer any warranty either. Since we can not refund mattresses, customers are advised to try new mattresses in the unopened plastic packaging.

Can I Return a Mattress to Big Lots After 30 Days?

Fortunately, you can return a mattress to Big Lots within 30 days, as long as the mattress remains in condition.

While no specific time period is mentioned in the contract, but in most cases, the customer can return the mattress within the 30 days.

As a result, the retailer will not be able to refund or exchange items that have been purchased within 30 days of the date they received the item.

How Do I Track My Mattress Return to Big Lots?

To track the return of your mattress, click a link inside your email or visit Big Lots’ Order Status page.

If you want to learn more about Big Lots return policy, if Big Lots accepts coupons, and membership fees, you can also read our posts on Big Lots return policy, if Big Lots accepts coupons, and membership fees.


If you purchase a mattress online, you can return it to a store of your choice and receive a refund or exchange.

Big Lots offers a return period of 30 days, although the return request can be made after 30 days.
The customer’s preferred payment method is generally accepted.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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