Sam’s Club Mattress Return Policy (no Receipt, Used + More!)

_______________________ offers a variety of quality mattresses and box springs that are sold exclusively in Sam’s Club.

However, if you’ve purchased a mattress from Sam’s Club and it’s not comfortable to you, you can return back to Sam’s Club for a refund. Here’s everything that I’ve found out about Sam’s Club mattress return policy!

Sam’s Club Mattress Return Policy In 2022

They also do not take returns on mattresses or box springs if it was shipped by a third party. They want to make sure they have a copy of the receipt.

Sam’s Club does not take returns on furniture, mattresses or box springs if it was shipped by a third party. Sam’s Club accepts returns on mattresses but only if it was shipped by the store directly.

If you want to find out more information about the process to return mattresses bought in-store and online to Sam’s Club, how to return mattresses without a receipt, and much more, keep on reading!

What Is Sam’s Club’s Mattress Return Policy?

Some of the major mattress retailers have very flexible return policies for their mattresses, but Sam’s Club does not adhere to this policy.

You will receive a full refund of the purchase price. As part of our customer’s satisfaction guarantee, we offer a 100% satisfaction money-back guarantee on your mattress if you are not satisfied at the time of purchase.

At Sam’s Club, you can return a mattress within 30 days after purchase. This is true for both replacement mattresses and refunds. However, the warehouse does not physically take the mattress back.

The customer will need to contact our Customer Relations team to get the details of the mattress.

Even though there is a short window of time to make a mattress return at Sam’s Club, store managers can still refuse to accept returns. Store managers also have to be on alert for people trying to return items on their own, as customers tend to take advantage of the process, which can result in a hassle for the employees and the customer.

A store manager can refuse to accept a mattress if they feel like it is being abused. If the manager feels like it is being abused, they are allowed to refuse the mattress and not issue any form of reimbursement. This is not true for every store. It is not illegal, but it is also not common.

If you want to get a Sam’s Club mattress refund, you will need to remove the do not remove tags from the mattress.

When you return the mattresses, you must bring in the tags off the mattress, along with a receipt off the original purchase.

Can You Return A Mattress Without A Receipt?

Sam’s Club has a policy where someone coming in to return a mattress could go to the back of the store and get their original receipt.

Sam’s Club can use customers’ receipts to track who has returned a mattress and may be able to contact them for a replacement.

The refund amount is going to be placed on a shopping card and no receipt is required.

If you think your bedding set was purchased at Sam’s Club you will be able to see a copy of your purchase receipt.

To sign up for an online account, you must be 18 years of age or older and provide some form of ID.

Can You Return A Used Mattress To Sam’s Club?

“100% satisfaction guarantee” means that if you are not satisfied with your product, you can return it within a certain period of time for a full refund.

Matching or similar products: You may return any product within 30 days
of purchase with a receipt, for a refund (not including shipping), or
exchange within 30 days of purchase if you purchased online.
Products used for commercial purposes may not be returned.

You can get your money back here, but only if you can find your receipt, and only if you haven’t moved it into your mattress.

Can You Get A Mattress Refund Online At Sam’s Club?

You can return your mattress online, but if you are in store, you would have to take the mattress back to the store and it would likely be an expensive return.

You can bring in your mattress, whether you purchased it online or in-store, to any Sam’s Club location to receive a refund.

How Do You Return A Mattress From Sam’s Club Online?

After you purchase a mattress from Sam’s Club you get a prepaid return label on it so you can initiate a mattress return.

Although you do not need to ship the actual mattress back to Sam’s Club, they would rather have a receipt and specific documents to prove the purchase.

Another note is that when you return a mattress online at Sam’s Club, the shipping and delivery charges will not be refunded.

If you are not satisfied with the mattress you purchased, you can exchange it free of charge for another mattress. The only way you will receive a refund for delivery and shipping charges is if the mattress was damaged during shipping or if a Sam’s Club employee made an error.

When Do You Get A Refund On Your Mattress?

If you are looking to return a mattress to Sam’s Club, you will need to return the mattress to Sam’s Club and request a refund from the store where you purchased it.

When you complete a mattress return in-store, your money is refunded immediately onto the card you used for the original purchase. You can use the card you originally used to make the original purchase.

It is important to bring the paper return receipt you received when you made your original purchase.

On the other side, an online mattress has a process of less than a week for refunding your money.

Once the mattress is returned to Sam’s Club, we will refund the full amount back to the credit or debit card you used to pay.

How Long Do You Have To Return A Mattress At Sam’s Club?

If you are not 100% satisfied with your mattress, Sam’s Club gives you 30 days to make a return for a full refund or free replacement (within 30 days of purchase, of course).

While the online policy states a refund or free replacement, a manager is able to decide to give out a partial refund or provide a free product replacement.

For example, a customer would have no idea whether mattresses are allowed to be returned with their current condition, so the store would probably turn the customer away.

Stores want to make sure that people are not abusing the mattress return policy.

Are Shipping And Delivery Charges Refunded At Sam’s Club?

If you wish to return a mattress, you should call the company you purchased them from to receive a refund.

The only instance where you would be eligible for a refund on shipping charges is if an employee made an error or damaged the mattress during shipping.

What Kind Of Mattresses Does Sam’s Club Sell?

While at Sam’s Club, you can find a wide selection of mattresses to choose from.

Memory Foam Mattresses, Spring Mattresses, Air Mattresses, Waterbed Mattresses, and Tempurpedic Mattresses are some of the mattress brands that you can find in the store.

You can also learn more about the Walmart mattress returns policy, the Sam’s Club mattress return policy, and the IKEA mattress return policy by reading our related posts.


You can return a mattress for a full refund or replacement, which can be a mattress or a box spring with a mattress.

If you have already paid for the mattress, Sam’s Club will not give the mattress back to you unless you have paid for it again.

If customers are returning mattresses and other products frequently at Sam’s Club that means that these items are not being properly cared for.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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