Big Lots’ Furniture Return Policy (all You Need To Know)

When it comes to furniture, many people are interested in buying items from this company because of its store size and number of items.

In that case, many consumers who make online purchases might be wondering if they can return furniture items. But, this is a problem that is often encountered in the furniture world.

What Is Big Lots’ Furniture Return Policy In 2022?

You can return furniture at Big Lots stores within 30 days of purchase. If you choose to return your furniture to a Big Lots store, you can only exchange your item for a gift card. You will also need to provide the store with proof that you purchased the item in the first place.

If you are a first time reader of our website, we have a comprehensive guide that will show you how to return furniture, as well as, what to expect from the return process in the future. If you want to read that guide, keep reading!

Can You Return Furniture to Big Lots If You Don’t Like It?

You can return the furniture that was purchased from Big Lots to them, if you are dissatisfied with the purchase.

Big Lots gives customers the ability to return furniture bought at their computer or smartphone.

If you are unhappy with a product you purchased from the Microsoft Store, you can return it for a replacement, refund, or exchange.

It is essential to note that in order to be effective you have to adhere to Big Lots’ furniture return policy to succeed in the return process.

For example, the furniture return policy states that customers can request to return furniture to Big Lots within thirty days of purchase.

The sofa could be in the new owners original packaging and paperwork or in its own boxes.

The company is required to look after its customers, so they can buy a product from Big Lots without worrying about it.

When refunding products, Big Lots uses the same form of payment as the one used initially during purchase.

Therefore, Big Lots may charge a processing fee of $200.00 from my purchase of a $600.00 chair.

How Can I Return Furniture to Big Lots?

To return or exchange a furniture, you have to go to the Best Buy store in your local store during the working hours.

When you request for a refund or exchange, make sure that you return the furniture accompanied by the receipt, accessories, and packaging, if necessary.

Once you get to the store, you will need some help from store associates to ensure that your furniture is returned in the same condition as you received it.

During this process, Big Lots may look into the reasons for your furniture purchase return request and make note of your proof of purchase in order to determine the status of your request.

In general, sales tax refunds are available if you return your furniture to the same location as your original purchase.

Finally, Big Lots wants to see that the furniture is in good condition for it to process the request.

Customers can return their Big Lots furniture purchases at any Big Lots store, or can mail in their furniture return requests.

If you want to request a return using the Big Lots web site, simply click on the product and click on the Return request button.

After you have selected the furniture, you can click on the order number to view the Order Details page.

You will be able to return a product within a set time frame as specified through the Shipping method you selected with each order.

After order placement, you will be able to specify which Shipping method you want to use for the return procedure.

An email will be sent to you when the return request is assigned.

Once processed, you will receive an email with a Return Form.

It is advisable to ensure that the furniture is in the same condition you received it so that it can be processed.

This is very important to note. You cannot mail in an exchange request if you purchased the furniture in-store.

*Note: The “Big Lots” text was added and is a required field.

This includes in-store returns, telephone and mail, and credit card refunds. These refunds are valid for 30 days.

Note that, once applied, these changes will be effective the next time you visit our store. If you return to our store after applying these changes, you will need to follow these procedures again.

Thank you for your cooperation.

Big Lots is not a place that will ship your furniture and charge you for the shipping charges. They are going to charge you for shipping and handling at their discretion.

Can I Return Furniture to Big Lots without a Receipt?

In order to return furniture to Big Lots, the item needs to be in good condition. If you wish to request a refund, or to exchange the item for a different size or color, as long as the item is still in good condition.

If you bought your furniture from a Big Lots store, Big Lots can help you get your lost receipt back in 30 days if you used a Big Reward account or a credit card to complete the payment.

The return process will be handled based on the information provided by the customer. If the customer provides alternative proof of purchase, such as purchase receipts, they will be refunded with a gift card for in-store use.

Log in and look at the list of orders you have and click on the order number for the order you want a receipt for. When you click on that order number, you will be given the option to have a copy of the receipt emailed to you.

When you click on the “Return Item” option for the Order History, Big Lots will automatically generate return documents, including the original receipt, for you.

If you need to make a return that’s not in-store, you can request a Return Authorization from Customer Service.
For in-store returns, you can choose to have your items delivered, or you can bring them back in-store for a small delivery charge.

Can I Return Furniture to Big Lots After 30 Days?

If you return the furniture in good condition and include the necessary items, we may be able to offer you a partial or full refund of the purchase price.

Big Lots process returns after 30 days but customers should only expect a merchandise credit instead of cash refunds or exchanges.

Moreover, there is no guarantee that the purchaser will receive any merchandise credit at all.

You can apply online for the furniture online. There is no need to go to the store.

We also write about the furniture sold at Sam’s Club, can you get furniture for a steal at Sam’s Club, and is big lots furniture for my budget.


 The customer can return the furniture if they are not satisfied with the purchase or if the furniture is broken. The condition of the return is determined by Big Lots. The return is usually paid by the customer and the return is only allowed under certain conditions.

However, if the furniture return request is successful, the customer may receive a refund, an exchange or a refund in the form of a gift card.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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