Big Lots Return Policy (all You Need To Know)

Big Lots is a big box discount store, so they’re not going to let you return even the most expensive item.

Okay, let’s continue and learn about the Big Lots return policy and how to take advantage of it.

What Is the Big Lots Return Policy In 2022?

Big Lots Return Policy allows any dissatisfied customers to return products that didn’t meet their expectations within 30 days of purchase. Only after a successful return can customers request a refund or an exchange.
In either case, return items should be in original packaging, should have all accessories such as manuals, warranty cards, etc., and returned in good repair.
The Big Lots Return Policy allows you to return any product in good condition for a full refund or exchange within 30 days after purchase.

If you’re only returning a damaged or broken product, be sure to bring your proof of purchase or original receipt.
If it’s a purchase you made in store, you can return those items without a receipt or packing slip.

Can I Return an Item Purchased at Big Lots in-Store?

You can return items purchased at Big Lots in-store within 30 days after purchase. Within 30 days, you need to bring the item to a Big Lots brick and mortar store.

In the case of a computer, you should include the box it came in, a power cable, CD-ROM or DVD-ROM, the user’s manual and any relevant documentation.

There’s an extensive amount of money that should be used to insure that the company is covered when something goes wrong.

It’s good to note that the sales tax refund may vary should one return the item to a different Big Lots location, rather than the location they purchased the product from.

Additionally, Big Lots may request to see some form of identification to verify your identity during checkout.

How Do I Return an Item to Big Lots Via Mail?

Please return all items at your local Big Lots to the location where you purchased them.

It’s important to note that it isn’t possible to request an exchange once you return items to via mail. Big Lots only allows customers to return items purchased at via mail.

Unfortunately, you cannot use Mail to return a purchase made in-store.
We are unable to accept returns on purchases made online.

What Information Should I Include When Returning an Item to Big Lots Via Mail

Return to:
Customer Service
Big Lots Inc
PO Box 12345
City, State, Zip

Please indicate the reason for return in “Comments” field.
The reason for the return will help us answer your request more quickly.

Will I Pay a Shipping Fee When Returning an Item to Big Lots?

If you order a product from us and the product does not meet your requirements or if your order is defective or damaged, please contact us at or call toll free on 818.912.2528. We will take care of all the shipping charges and we will make a good-faith effort to correct any problems at no charge to you.

If you return an item to Big Lots, they will not absorb the shipping charge. However, if you return it after the 30 days, you will still have to pay the shipping charge.

Does Big Lots Accept Returns Without a Receipt?

Big Lots does not allow consumers to return purchased products after they have been purchased with a receipt. Consumers can receive full refunds if they need to return products and do not have the receipt.

*Shipping and handling charges are calculated based on the order total (before coupons are applied) after the application of any applicable coupons or promotions. Free shipping excludes all UPS Next Day and 2nd Day Select Shipments. The shipping and handling charge for 2nd Day Select Shipments includes a $6 shipping service fee. Expedited shipping methods are not available on all items.

However, the store must contact you in the 30 days but if you paid with a Big Rewards or credit card then they can locate your receipt within 30 days.

Can I Return an Item to Big Lots Without a Packing Slip?

If you find the original packing slip and want to return your item without the packing slip, visit the Big Lots return history page and embark on the return process.

The steps to return an item are as follows:

1. Visit the store and use the Big Lots return history page to find the packing slip for your product.
2. Sign the return merchandise authorization form (RMA) and place your return order.
3. Choose the shipping method, and then, place your package into the shipping box provided and mail the package to Big Lots.

You can either go to your nearest outlet to return the item or bring your order confirmation and shipment confirmation email to any Aeon’s Value Point outlet to return the item.

How Do I Return a BIG! Delivery Item?

You can return items within 30 days of purchase. Bring all parts, packaging, accessories, and paperwork with you when returning the item to Big Lots.

[1] If you’re referring to the original image/video posted by YouTube, the videos themselves are not edited and are taken from the uploader’s original, non-censored source.
[2] If you are referring to the thumbnail (small version of the video), the thumbnail is the result of the video being processed on YouTube and does not represent the video/image/sound file as it was uploaded.

In case the item delivered isn’t the one purchased, contact Big Lots customer support at 1-888-BIG-LOTS (244-5687) for further assistance.

You’re going to want to make sure that you can trace the email address, that no money is being charged to the reward card, and the order number.

Can I Return Big Lots Items Purchased Through Progressive Easy Leasing

However, items purchased at Big Lots through Progressive Easy Leasing are not covered by the standard Big Lots return policy and are not eligible for return.

If the period of time to return the item to the original retail outlet does not fit in within the time allotted under the Progressive Easy Leasing receipt, then this transaction will be subject to the regular return policy of the original retail outlet.

To determine if your leasing agreement is eligible for return, you should review the information contained in your leasing agreement.

Does Big Lots Allow the Return of Items Purchased Under the Special Order Program?

The store has a special order program that has a list of items that are not available in the regular store.

I am going to return the product. I have reviewed the terms and conditions, and I’m not returning the product.

How Can I Return a Gift Bought for Me at

When you visit a store for the first time, you should make sure that you know the rules of the store. Make sure that you keep track of your account numbers to avoid losing any money.

However, you can return any gift purchased at through the Website for a refund in the form of store credit usable only while shopping on the Website.

Can I Return an Item at Big Lots and Request For Price Adjustments?

Before you head to the big box store to return something, check out the return policy. The return policy dictates how far back you can go in order to find a lower price. The Big Lots price match policy is a perfect example of this. Big Lots allows customers to return items and request a price adjustment within seven days of purchase. It’s important to remember that Big Lots’ price adjustment is determined by the Big Lots price match policy.

In the case of a refund, Big Lots associates may have the original receipt and proof of purchase, but you must provide those receipts and proof while returning the item.

How Can I Track My Return to Big Lots?

You can track your Big Lots return orders by visiting the Big Lots order status page.

If you would like to return something but can’t find the return address printed on the packing slip, you may check the address printed on the Big Lots receipt.

What Is Big Lots Return Policy on Already Assembled Items?

A return policy is an agreement between the buyer and the seller. For example, if you bought a laptop online, you could return it to the seller. It is very important to determine what the return policy is for the item you want to buy.

You can contact BigLots customer service to return an assembled item by mail.

Will Big Lots Accept My Return After 30 Days

When you return to Big Lots after the stipulated return period of 30 days, Big Lots will not accept your return. You can only get a refund in the form of a gift card.

This is a good rule if you want to get a warranty. However, it isn’t a rule because of the possibility of having something else wrong with the product which is out of your control but is covered by the manufacturer. For example, a screen may be replaced within the warranty period if a crack forms. This is covered by the manufacturer but may be an issue with the factory as well.

The other place to learn more is the mattress return policy, if the store delivers and what is it sold there.


You can get a Return Authorization number if your purchase was made through a big Lots Store, or you can return items purchased online.

For returns by mail, customers are asked to provide a packing slip. Whereas those returned in-store, customers are asked to provide a receipt.

Similar Posts:

About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

Leave a Comment