What Does Amazon Do With Returns? (not What You Think)

Amazon is the biggest name in e-commerce with millions of popular household products that customers around the world can order from just a few clicks on their phones or computers.

It seems that Amazon has a huge returns warehouse where goods are returned, repacked and sold again to other online shops.
It is estimated that returns make up around 25% of Amazon’s revenue (and this is actually around 40% of the total revenue of the company).

What Does Amazon Do With Returns In 2021?

An Amazon warehouse is not a retail store, it is a fulfillment center.
Amazon makes most of its profit from the fees it charges to retailers for
selling their products, it doesn’t make money from the purchase cost per

Amazon also has an option to sell the items directly to the customer.

If you are interested in learning more about what Amazon does with returned products, then keep reading to discover all the details.
Amazon processes all returns, no matter if they are sold through one of our websites or through our marketplace.

How Does The Amazon Return Process Work?

Amazon has a global store return policy that states that you can return for items within 14 days of shipment receipt.

However, when an item was returned due to a shipping error, you can return a different item from Amazon and get a discount.

Amazon and most of its third-party sellers offer a generous policy for product refunds, although you may need to take into account what the seller promises in their listing description.

Amazon states it can take up to 25 days for the returned item to be received at the fulfillment center. Refunds will not be processed until the returned item is received by the fulfillment center.

Once the returned item is checked into the fulfillment center and the refund finalized, the Amazon worker may sell the item as a secondhand item.

In other words, it will be liquidated without many returned goods.

Where Do Returned Amazon Products Go?

Returned products are sent to the warehouse they’ve been shipped from, while shipped products are sent to the warehouses closest to their respective customers.

Items that are unwanted or are no longer wanted can be found in the Amazon marketplace. They are sold at a lower price than new items.

The returned products are packed on a pallet in the storeroom and are sent to the liquidation companies.

While on the surface it may look like they stole our stuff, this is truly just a win-win situation for both Amazon and the liquidators.

Liquidation.com is a business to business liquidation marketplace that also sells items from other companies like Target, Home Depot and Lowes.

What Kind Of Items Are Returned on Amazon?

When buying items on Amazon you need to be careful that you are buying from a reputable seller.

The vast majority of home products are returnable, from clothing to computer accessories, to home improvement tools.

The products can always be purchased and sold on Amazon, but the price is always low.

Make sure to take a close look at any eligibility restrictions for a product and if it applies for returns, you should clearly state it in your listing, and also mention that to the buyer who made the purchase.

Why Does Amazon Liquidate Returned Products?

The world’s largest retailer Amazon has developed a liquidation plan for the returned items of consumers after receiving complaints about poor quality products.

Amazon is now returning products based on what was purchased by the customer, instead of what the customer says they want.

I’m talking about liquidating products at cost to avoid going into bankruptcy.

You pay to have Amazon process your refund. You don’t pay to have Amazon process the item’s return. That would be your responsibility, not Amazon’s.

Amazon wins first because they get the product back, they can charge an amount for the product, they make a profit, and they don’t have to eat the cost of storing the product.

And as a result Amazon is going to make a lot more money by keeping more of the profit from the sale of the products.

Shoppers can rest assured that their returned products usually get a second chance. They can also rest assured that their returned products usually will be repurposed for a second life.

Are Returned Products On Amazon Warehouse A Good Deal?

Amazon has several warehouses that are filled with used products that are shipped to their different fulfillment centers. One of the fulfillment centers is in Chicago where they are able to sell their goods online and offer delivery to customers.

Many of these products on Amazon Warehouse feature on Amazon Searchlight, an app for searching and buying products on Amazon.

Amazon wants the consumer to buy the best quality item they need and are willing to pay for that quality, for items that are sold through Amazon warehouse, the item is inspected before it is listed on Amazon.

Amazon staff then take the items that have been found missing from warehouses and write detailed descriptions about them before then tagging them as lost or stolen for Amazon to track down.

Amazon returns are used by customers to return items in the Amazon warehouse. A product that was returned to Amazon is considered as a returned product.

If you are looking to purchase items that someone else has returned or barely used, then items with the like new label are best.

For example, if a product has been used, has any signs of damage, or other imperfections, the seller will clearly indicate that in the listing.

Returned or Exchanged items that have defects in construction, materials or workmanship are typically listed for return under the description of goods that are not as desired, and the same goes for products which are described as not acceptable.

In terms of what Amazon Basics is, we explained what it is. Now, we want to share some info about the Amazon Basics price.
Since Amazon Basics is a basic package, you will pay the lowest price to get a free Kindle device.
After purchasing, you can use the Kindle device however you like for free.
If you do not use or get bored with this device in 2 years, you can exchange the device for a free Kindle.


When something is returned to Amazon, it’s unlikely to be resold directly to regular shoppers unless it’s in great condition or in high demand. Most returned items end up on Amazon’s warehouse or liquidation sites.

Because of Amazon’s gigantic size and the amount of transactions carried out for each item, the company can afford to have items stored in bulk and return them at a much lower cost to the company. The next time you return an item on Amazon, you may need to wait a bit to get the best price.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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