Does Amazon Check Serial Numbers On Returns? (Everything To Know!)

Amazon returns are fraught with questions. This is understandable, as there are many rules and policies.

One of these questions concerns the serial numbers of Amazon’s returned products and the process that led to them all.

Amazon checks serial numbers on returns

Amazon will scan the serial number and barcode after you have purchased an item. This allows Amazon to verify that the item is the original item if you send it back.

Although it may seem excessive, considering how many people have gone through the hassle of purchasing a new item and returning it to get their money back, it is logical that they inspect them.

This is the short answer. If you want to know more, read the rest of this article. You might be surprised at what you discover.

Amazon tracks serial numbers of items?

Amazon doesn’t track serial numbers. At least, not all of them. After scanning the barcode, fulfillment center associates will deliver and receive products. Sellers are responsible for tracking, tracking, and any other issues related to serial numbers.

Virtual tracking is however an option.

What is Virtual Tracking?

Virtual tracking allows Amazon to place orders using identical products from different sellers. This makes it easier for them to process customer orders faster and to deliver the product from a fulfillment center closer to the person who ordered it.

Amazon says:

Virtual tracking tracks the origin of eligible products during the fulfillment process. The fulfillment center does not store identical items from different sellers.

What if someone returns an item with a different serial number?

This could be a problem for the buyer and it is recommended that you be as cooperative as possible and as honest as you can to avoid further investigation.

Because many scams work in this manner, and Amazon is well aware of it.

The seller will either reject your request for a refund or notify you that the serial number of the item purchased is different.

Amazon Denies Returns

Amazon technically must accept returns as long the product is eligible. However, Amazon may refuse to accept returns or take action if there have been too many returns.

What Items can’t be returned?

This is a list that you will not be able return no matter how many times you try.

  • Devices such as laptops and desktops, and Kindles after a month of delivery
  • However, some items that are hygiene or health products and those with damage protection seals may be eligible to be returned.
  • Products that are customized, modified or handmade (There may be some exceptions for products with damage or errors).
  • Digital music available for purchase at the Amazon Digital Music Store
  • Flowers and plants can’t be returned, but they can be refunded if there are valid reasons.
  • Amazon gift cards
  • Prepaid game cards that include codes to purchase content on videogame platforms like Xbox, Playstation, and Nintendo.
  • Prepaid phone cards
  • Products without the universal product code or serial code
  • All digital purchases, including software and game downloads.
  • Tickets to the theme parks
  • Video purchased at the Amazon Video Store
  • Groceries, liquor (can be exchanged or refunded if there are spoiled foods or problems during delivery).
  • Dangerous materials, such as flammable liquids and gases
  • Although it may seem strange to some, a live insect is another “product” that cannot be returned.

What happens if a customer asks for too many returns?

This is an interesting question. It’s unlikely that Amazon customers will have to answer this question. However, it may be something we think of when returning an item for the third time or fourth.

Amazon had to close an account of a customer in 2018 because she received too many returns within 12 months.

Click here to read the complete story

Amazon spokesperson:

Amazon wants everyone to be able use it, but we are aware that there may be rare instances when someone abuses the service for a prolonged period of time.

Amazon will take action quickly if there are seven returns requested by the customer.

These decisions are not taken lightly. However, with more than 300 million customers worldwide, we can take appropriate action to ensure that all customers have a great experience.

You should not return an item unless it is absolutely necessary. However, if you find yourself in a situation where more than one item has to be returned, these are some tips:

  • It is important to keep track of all emails and contacts with Amazon. This will ensure a safe customer-seller relationship.
  • Keep your return rate below 10% if you don’t use Amazon often.
  • Be clear and provide evidence to support your request for a return.
  • Do not buy things without checking.

Learn more about Amazon You can also check out similar posts to find out where Amazon returns go.


Amazon will check the serial numbers of returned items in order to determine if the item is eligible for a refund. If they don’t match, they will refuse to issue a refund and ask for the details.

To avoid problems with purchases, both the seller and customer must keep track of the serial numbers of their products. That is why they exist.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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