Verizon Asurion Claim (how To Make A Claim + Other Common Faqs)

Verizon’s warranty does the same thing as a warranty for many other companies: it covers repairs and replacement and gives you a refund if something goes wrong. You have 60 days from the date you activated your phone or your initial purchase date to initiate the claim process.

There are a lot of things that can be done to help you if you have an accident. Sometimes, the only thing you can do is report the incident to an insurance company.

How Do I Make a Verizon Asurion Claim In 2022?

If you have a phone or tablet from a non-Verizon manufacturer, then your only option is to claim an out-of-warranty device repair at an authorized service center or repair facility. If you’re lucky, then you won’t have to pay the deductible. However, if you’re not, then you’ll have pay a non-refundable deductible when you file a device repair claim with Asurion.

I want to know if I can get this type of warranty on my VZW phone? I want to know if I need to pay for this warranty, and what is the warranty policy for my phone.

How Do I File a Verizon Asurion Claim?

There are two ways to file a Verizon asurron claim: you can call their customer service at 1-800-812-3553 or email them at There are three steps to completing your Asurion claim.

Step 1: Contact your Asurion Customer Representative within 1 day from the time of the damage.
Step 2: Verify the damage and obtain photo evidence of the damage.
Step 3: Submit your claim with the photo evidence.

The Verizon Asurion policy that you paid for has a limited time period, usually one of three years, and you’ll need to know that.

If you are not the account manager or account owner, please contact the account manager or owner for assistance. Any claims filed in a customer name that are not the customer’s actual signature may delay payment.

If you need that PIN, you’ll need to bring it during the claim filing, and not during the installation of the new SIM.

How Do I File an Asurion Claim Through the My Verizon App?

Download the Verizon Asurion mobile app.
Log in to your profile.
Select Service at the top of the screen.
Select Claim.
Select the claim you’d like to submit.

When you have completed the claim, simply tap the button that says Save. We’ll take it from here.

What Is the Number for the Verizon Asurion Phone Claim?

If you have a Verizon account with Asurion, you can simply call that number, and a representative will be able to help you with the claim.

What Is the Asurion Verizon Claim Deductible?

We’ve found that Asurion’s claim settlement process for device replacement cases is very clear and straightforward. The initial $11.25 claim filing fee is deducted immediately from the claim.

The deductible prices will always remain fixed. However, other factors will play into the costs of repair or replacement. The deductible will not go up if the car is already damaged, so the cost of the deductible is essentially irrelevant.

How Many Claims Can You File with Asurion?

The number of claims you can file will depend on the plan you have and what your claim is about, but generally, you can only make three claims within 12 months.

However a cracked screen can result in many different issues, and this could be a total loss of the entire car. In that case, you should contact your insurance company for more information.

In terms of device protection coverage, be sure to check your device’s protection coverage. You might be able to make more than 3 claims a year.

How Long Does Asurion Take to Process a Claim?

Asurion claims that most of the claims are approved within a few hours, and that most of the new devices will be delivered within a few days.

Note that some fields of the form require additional information from the device such as your mobile phone number, credit card numbers, PIN codes, etc. make sure to complete all the required fields before sending the form.

You should be able to add the phone to a family member and make the call from there. This is how we have all our phones.

How Can I Track My Verizon Asurion Claim?

You will find your claim status in the table on the right side of the page.
You can click New Claim, to open the claim form in a new window and submit your claim online.

Additionally, you will receive an email with the tracking and shipping details.

Do You Have to Send Your Old Phone Back to Asurion?

You have to send your old phone to Asurion within 10-15 days to avoid getting charged a non return fee and receive a prepaid shipping label with your replacement device.

When Are You Eligible to File a Verizon Asurion Claim?

You can get the device protection from Verizon immediately after purchase, there is no waiting period in between signing up for the service.

It is often said that the internet and wireless telecommunications has changed the way we live now. To learn more about the services of Verizon Wireless and the best plans, you can read our posts on Verizon Wireless vs Sprint.


You can immediately file a Verizon Asurion claim as soon as you have the insurance, although is often limited to 3 claims per year, and the deductible can vary from $9 to $229.

I have a few minor scratches on my devices and I was wondering if I can file multiple claims. This is all in one insurance bill, right?

– The customer service representative stated that this is okay as long as the scratches are not too severe.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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