Dollar General Return Policy [all You Need to know] 

With a wide range of products to choose from at such affordable prices, shoppers have plenty of items to choose from when shopping at Dollar General.

You can use a shipping label – just put a note on the package and return it! (I used a shipping label in this video.)
You can request an exchange – just let your seller know that you want to exchange the item!

Dollar General Return Policy 2022

Dollar General’s return policy states that you can return any item purchased in-store or online within 30 days. For returns in-store, you will need the receipt of purchase. Once an item has been returned, you can either receive a full refund or receive the refund amount on a gift card, which you can apply towards the purchase of other merchandise when you reenter the store.

When you return items to Dollar General, we will use the same procedures you would use for a regular exchange.
For example, we’ll have to check out the items to make sure they aren’t damaged or missing, and we’ll use a tag to keep track of them.

Check out all the information about returns and refunds on Dollar General’s website for more info on your returns policy.

How To Return An Item At Dollar General?

You should know that each store has a different return policy and the return policy for items purchased at might differ from the return policy at specific stores.

Customers that want to return items they purchased in a shop can do it there. An employee will process the refund after the customer pays.

To return an item ordered from the Dollar General website, the customer will first need to contact Customer Service.

send it back to you. The Returns Authorization number must be included with the request.

If you’re ordering online, you can choose to receive your order in store, or if you’re buying in store, choose to have it shipped to home.

How Long Do You Have To Return An Item To Dollar General?

Customer have 30 days to return items they purchased online as long as it is still in good condition.

If you buy an item at a Dollar General store, then you get a grace period of 30 days to return your purchases or get reimbursed for the money you paid for them at the store.

In some circumstances, I can understand the frustration of a customer who purchased a product and is not able to use it for some reason. When this happens, we want it to resolve quickly and for our customers to have a good customer experience.

Can You Return An Item To Dollar General Without A Receipt?

If you want to get a full refund for a return, you will need your receipt. Otherwise, Dollar General employees will not be able to issue your refund to the original payment method.

However, it is still possible to return products at a Dollar General store, even if the receipt is lost!

If the item is an in-store purchase, you will receive a gift card or will be given the opportunity to exchange the item for another one. If the item is an online purchase, you will receive an email containing the details of your order, the exchange amount, and a link to a Dollar General online store where you can exchange the item.

Can You Return Used Items To Dollar General?

If the item you don’t want arrives damaged, damaged merchandise can be returned for a full refund, minus shipping charges.

They should already be in their original packaging and must have all paperwork, parts, and accessories still included.

If you attempt to return a used item that is not in its original packaging, you may be denied a refund!

If it hasn’t been used, then the shop will probably refund it.
If it has been used it’s down to the discretion of the shop assistant.
Although if it was a cheap item, I would think it would be returned.

How To Return Damaged Or Defected Items To Dollar General?

In the event the item is damaged or defective, you should notify Dollar General Customer Services within 30 days of delivery.

They can offer you a refund and may cover the shipping charge back to you. Get in touch with them on 877-463-1553.

They will need to know the order number and item number, which you can find on your confirmation email.

Can You Return Gifts To Dollar General?

You can return gifts at Dollar General as long as you purchase them from the store. However, store credit will be issued instead of a refund.

Are There Any Items That Cannot Be Returned To Dollar General?

When it comes to returns, Dollar General is very strict. Alcohol must be returned at the same location as purchase and if the product has been opened, it cannot be returned.

No return is available for cigarettes, cigarettes, or any other tobacco products, even if they have not been opened. No return is available for gift cards, prepaid cards, or gift wrapping service.

If you need more information, you can contact our Customer Service Center by writing to us at Customer Service, Dollar General Corporation, Attn: Returns, 100 W 2nd St, Jacksonville, FL 32202-3002. Or by calling 1-800-622-5357.

If you are returning a product with a manufacturer’s warranty, return it to the manufacturer for warranty service, then follow the manufacturer’s instructions for return, or contact us at

You can also search for your state and county liquor laws. If you are not from a state with an alcohol industry, you can look up your state’s liquor laws.


No. You can return most of the items you purchase either in-store or online at Dollar General, as long as they meet certain criteria. For instance, whether or not they have been used, items must still be in good condition and, if possible, returned in their original packaging.

If you return your purchase online, you will receive a refund in the form of a gift card, as long as you have the receipt. To process your return, you will need to visit the website of the carrier who transported your purchase from the store: here’s a link to help with that.

Visit their website to find out more about returns policies for your specific location, or call up your local store to know more about their specific return policy.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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