Costco Phone Return Policy (no Receipt, Open Box, Used + More)

Mobile phones today are made with a wide variety of different features, specifications, and accessories, making it difficult for the customer to choose the one that best suits their preferences.

In case you have bought a phone from Costco, chances are that you’re planning to return it, but can’t because you’re unsure whether you have the right to refund it.

Costco Phone Return Policy In 2022

*The return shipping costs a fee per item and will be charged to the customers credit card once the phone has been received.
*The refund will not be paid in stores.
*You have to cancel your contract from your Costco account.
*You can cancel your contract from your cell phone provider and request your money back.

So how do you know if you can return your phone without the original receipt?
What is the fastest way to return a phone to Costco?

In this blog post, we’ll answer these questions and more.

How Long Do You Have To Return A Phone To Costco?

Costco customers can return phones and other electronic products at any of the retailer’s warehouse locations or on its website.

You are responsible for the security of your credit card or debit card number as well as for any unauthorised payments made during the period of the contract.

You’ll also be offered a trial period at each of the Wireless Advocate kiosks. The trial period is for 30 days and is offered at no additional cost.

If you want to cancel your subscription after the 14-day grace period, you will be liable to pay the subscription charges.

Can You Return A Phone To Costco Without A Receipt?

Costco’s return policy requires you to provide proof of purchase for both a cash refund, as well as the receipt for a gift card.

It is nice that when you insert your membership number into the system, the cashier can see your transaction. If you forgot your receipt, you can easily identify your transaction by looking at the recorded information on your membership card.

Once your purchase is verified and your phone is within the eligible return period, you’ll receive a full refund, exchange, or replacement where applicable.

In Costco you can return goods with a receipt for store credit. The store manager will make the final decision on whether your return will be accepted.

If your return is accepted, your membership will be renewed automatically. If your return was denied, you will receive a refund.

If you are unable to return the item because of the return policy at Costco, you may be offered store credit instead. Store credit is not a refund and does not expire.

Some Costco customers may be able to request a refund without a receipt since Costco keeps track of when returns have been requested.

Can You Return Opened Phones To Costco?

In order to provide the highest levels of service, Costco allows customers to buy and return phones or computers that are opened.

3. Please do not wrap or shrink wrap the return shipping package. We would prefer the original shipping package back.

How Do You Return A Phone Purchased From

Costco sells a variety of cell phones on Costco’s web site from carriers such as AT&T, Verizon, and T-Mobile, along with notable brands such as Apple, Samsung, LG, and Google.

You can return all phones, except for Apple phones: You can return all phones. You can do this at

– Review the [return policy][return_policy] and then click the **Accept** button.
– Click the link in the **Customer Experience** group of the return receipt notification.
– You can also visit your **Order History** page.

Returned packages usually don’t cost anything, as they will have been scanned at the retailer.

Can You Return Used Phones To Costco?

you can return used phones to Costco as long as they are returned in the same condition they were received. Phones that have been broken will not be replaced or refunded by Costco.

Therefore, customers that have received a damaged or defective phone device will be eligible for a full refund if they request a return within 90 days after the purchase or delivery.

How Do I Return A Phone Received As A Gift To Costco?

Costco allows returning a giftphone you got at Costco. At the customer service desk in-store at any warehouse location.

All you need to bring is the receipt or membership number of the gift giver and in return, you’ll receive a Costco shop card loaded with the paid price of the phone. The Costco shop card allows you to pay for the phone with your card at the Costco store, or it can be loaded with gift card or any other cards.

With the changes and the new card, the rewards program is now called The Membership Rewards Program. Membership is now free, and there are only five requirements to join.

For the gift recipient, the money in the Amazon wallet will be transferred to his/her account within 1-2 business days.

What Is The Quickest Way To Return A Phone To Costco?

If you have purchased a phone from Costco online or in-store, the quickest way to return it is to head to your local warehouse and initiate your return at the customer service desk or Wireless Advocate kiosk.

The proof of purchase must be available (the receipt or member card) for the transaction to be approved.

Refunds will be distributed on the spot while those who paid with a credit or debit card will receive the refund usually 48 hours later.

If the customer used the Costco shop card, they can reload or order a new card.

If you’re thinking about returning an iPhone, you are not alone. A lot of people don’t know that Apple requires all iphones to be returned at the Apple Store. Other than the store, you can only return iphones within 14 days of purchase at the carrier retail store, even if you’ve already registered it.


People that bought phones from the Costco Wireless Advocate kiosks can return them to Costco within nine months after delivery.

It is important to cancel your contract within 14 days from the date of your purchase. Most phones will work in Canada including the iPhone.

However, all phones can be returned at any authorized Apple Retail Store or by mail and be fully refunded including all tax, shipping, and handling charges.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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