Amazon Chime Not Working (10 Potential Fixes + Other Faqs)

Is Alexa disabled in your account, or are you just having trouble communicating? If the latter, contact us via the Alexa for Business Portal or the Alexa Community.

Chime needs to work through the proxy in order to get the audio/video calls working.
Since your computer is behind a firewall you need to open that firewall in order to allow the audio/video calls through.
That means you need to open up port 80, which is the port the proxy is using.
Most firewalls are usually setup to block port 80 traffic completely, so you’ll need to open it up so the proxy can work properly.

Why Isn’t Amazon Chime Working In 2022?

To fix the connection issues, make sure you’re using the latest version of our app and that the network settings for your Chime server have been updated correctly. If you’re using a mobile device, try restarting the device.

Read the next section of this article in order to acquire further information about the possible fixes mentioned below.

1. Restart Your Device

If Amazon Chime isn’t working you could try restarting the device you’re using to use it by just restarting it.
If that doesn’t work, try restarting the device you’re using.
If that doesn’t work, try contacting your internet service provider.

Furthermore, you could try restarting your device which may clear out problems or memory issues that could be causing this issue.

2. Wait a Few Minutes & Try Again

You’ll also run into issues with the Chime servers being overloaded if you’re using the Chime mobile app if you plan to use the app in multiple countries.

If you are not able to fix it and you have enough time, you can always just reload your browser and try logging in again. The servers should be back to normal soon.

3. Confirm Login Details

If you have problems signing in, it’s a good idea to check your login credentials and confirm you’re entering the right information.

Maybe you mistyped your work email address or the meeting ID, so double-check the information and try once again!

In both cases, the second utterance is a paraphrase of the first utterance. But the second utterance conveys the same meaning, while the first utterance does not.

This is a subtle but important difference, and can be a source of confusion. So I encourage you to try not to only use paraphrase, but to find ways to express the same thoughts with different phrasing.

4. Check Your Internet Connection 

If you’re using a PC or a mobile device, then you’re going to need a good Internet connection, to use Amazon Chime.

This is what would be happening to your signal strength, so always make sure to be connected to the internet, and to not be too far away from your router, as this will often cause more issues.

5. Reboot Your Router

If you are at home and using wireless connection, you may want to try to reboot your router to see if that fixes the issue if Amazon Chime is not working.

Here are some common problems that could be caused by your router. Sometimes it’s an issue with the router, so it can be fixed by rebooting it.

6. Refresh Your Browser

The problem could be in your browser or it could be something outside of your browser causing it to malfunction.

The fact that you are not able to use Google to update your Google Chrome software on your Windows 10 S device is a great security issue that Microsoft has to fix.

7. Disable Your Firewall

Your firewall may be the reason that Amazon Chime is not working. For information on disabling the firewall, contact your firewall manufacturer.

You can either add Amazon Chime to a trusted websites list that the firewall ignores, or you can disable Amazon Chime completely. If you have this option you will have to choose one or the other because one will totally prevent the other.

8. Disable Your Antivirus

Whether you’re using a laptop, desktop, or mobile device, you may find Amazon Chime isn’t working if you have antivirus software installed, so disable it to see if that fixes your issue.

Amazon Chime isn’t working if you have antivirus software installed.

An alternative to disabling the antivirus is to add Amazon Chime to the trusted sites, so you don’t need to keep disabling the antivirus software.

9. Clear Your Cache

If you can’t get ahold of Amazon Chime, make sure you go to the browser and clear the cache or clear your app cache.

When there is a memory issue, clearing the cache is a good way to solve the issue.

If that didn’t work, you would need to close out the webpage and reopen it for it to work again.

10. Amazon Web Services Is Down & Amazon Will Fix It

Since Chime runs on the Amazon Web Services Cloud, it is sometimes with the Amazon Cloud and there is nothing you can do about it.

As for your question regarding why your database is taking longer than usual to access the web, it’s because of how databases work. You have to connect to the web, store and retrieve the data, and the server is doing all of that behind the scenes.

How Do I Know If Amazon Chime Is Working?

In case you want to know if your device is ready for Amazon Chime and everything is ready to go, you can use the Amazon Chime Readiness Checker.

In addition to that, the checker will ensure your site’s compatibility with mobile and tablets as well as all mobile devices as well.

Can You Use Amazon Chime on iPhone?

You can use Amazon Chime with your iPhone, and you can also use it with an Apple Watch and iPad. You can download it through the App Store.

This is a handy screen to get quick access to your contacts, your notifications and to make quick changes in your phone’s settings.

Does Amazon Chime Work on Mobile?

Amazon Chime also works with the Microsoft Office 365 Business Cloud offering and can be used on up to 5 Mac and PC devices as well as up to 100 mobile devices including Windows, iOS, and Android devices.

If you are interested in learning more, you can also read our posts on Amazon Canada not working, Amazon Flex not working, and what is Amazon Chime.


If you can’t log into Amazon Chime you should check if you are connected to the Internet on your computer and check your login credentials.

This post may have been affected by the current problems with the Amazon Cloud servers.

If you believe you have a problem with the site, please contact us.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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