Petsmart Curbside Pickup (what Is It, How It Works + Other Faqs)

With the move, PetSmart has expanded its contactless shopping options to accommodate customers who are interested in curbside pickup orders.

Unfortunately, there have been some bugs with the system, and a few people are having some issues with it. I hope these issues can be resolved as soon as possible.

What Is PetSmart Curbside Pickup In 2022?

PetSmart will launch the pickup option for 2020. PetSmart shoppers will be able to place orders online and request that a delivery associate bring the items to your vehicle. Once there, you can further request that the associate bring the order to your home.

There are many things you need to know about the PetSmart curbside pickup.
If you are wondering how to order your pet’s food at PetSmart, how its curbside pickup works, the rules and procedures for PetSmart curbside pickup, or any other questions, keep reading.

How Does PetSmart Curbside Pickup Work?

If you want to have your supplies delivered, this is a great option for those in the Midwest. If you want to shop online, you can still go to your local store if you want.

Use these instructions to pickup your items at the store and drive away.

A recent analysis of the data from our study revealed that the most popular times to pickup pets were 8 am, 3 pm, and 5:30 pm.

You’ll have to arrange your own transportation if you want to ship items like food and dog food, medications, or household items.

What Is the Difference Between PetSmart Curbside Pickup and PetSmart In-Store Pickup?

PetSmart has an online store that allows you to shop from the comfort of your own home. You can schedule a curbside or in-store pickup, or pick up your items in store.

Therefore, customers can pick up curbside orders on their own schedule and receive them much faster than they would with in-store pickup.

How Do I Use My PetSmart App for Curbside Pick Up?

You may use the PetSmart Mobile app to order curbside pickup of your pet. For more information, please visit the Mobile App page.

If you have any questions or need assistance, please contact us. We want to help you get your pet in the best home!

From the time you park your car until the moment you collect it, you will receive a notification so you know when to arrive.

How Do I Cancel My PetSmart Curbside Pickup?

You have to call the customer care department to cancel your PetSmart curbside pickup. Contact them at 1-888-839-9638.

However, there are times when you can change or cancel an order once it’s being accepted by PetSmart.

Why Was My PetSmart Curbside Pick up Order Cancelled?

We can’t reach your delivery service to confirm your pickup time.
We receive word that there’s going to be severe weather in your delivery area.
We have been notified by our delivery service or a store employee that you don’t want curbside pickup.
Your scheduled time is not good for our store.

If you order pet food online, PetSmart has a secure web site for your convenience.

You can return most items for free, but not all items.

How Will I Know When to Get My PetSmart Curbside Pickup Order?

Once you have placed a curbside order, you will receive an email letting you know that you can pick up your order at the PetSmart store.

A confirmation email, a tracking email and one to let you know how soon your order will be ready for pick up at the Customer Service Center, based on when you placed the order.

At the time of picking up the order, you will be asked to provide the confirmation email of the order, alongside your ID.

How Long Will My Order Be Available for PetSmart Curbside Pickup?

Your PetSmart curbside pickup order will be available to pick up for 3 days. After that time, the items will be returned to the shelf. The refund will processed once the items have been returned to the shelf.

On the form of payment there are 2 places for refunds. If your order was paid with a credit card or check, refunds will be made on either the original or returned credit card or check. If your payment was electronic, refunds will be made in the same manner as the original payment was made.

How Can I Return My PetSmart Curbside Pickup Order?

It is important to abide by the PetSmart Return Policy. For more information, please visit our Returns page.
You must comply with the Return Policy in order to receive a full refund on your purchase.

PetSmart’s return policy states that you must return an item within 60 days of its purchase to the store in its original condition and packaging.

And your return policy adheres to the company’s policy.

If you have not requested a refund or exchange in the original form of tender within 15 days of the date of the original purchase or shipment, please refer to the following link for further information.

However, prescription medication products are not eligible for returns, but there are some exceptions.

Can Someone Pick My PetSmart Curbside Order for Me?

The company has a program where you can order the groceries online and then let us pick it up at your house.

Make sure you have a copy of the order and the address of the person picking the order.

PetSmart needs an email address, a phone number, and the person’s name.

What If My Local Store Doesn’t Have the Items I Want for PetSmart Curbside Pickup?

If you found a product you liked, please try other local stores. If you find a product you like, please try other nearby stores.

If this process is not successful, you can opt to order the item online and have it shipped to you.

Please use this process for any returns or exchanges that occur. If you’ve selected the express shipping option and you receive a defective or incorrect order, we’re happy to help you return the order for a refund.

Can I Use Coupons for PetSmart Curbside Pickup?

Unfortunately, it does not support coupons for a curbside pickup order at the moment. However, eligible Treat points or promotion codes may be used for orders placed in store.

You can learn more, about our pet care programs, and how to use your PetSmart Care Credit to get savings on your pet care or our Curbside pickup programs.


It involves ordering via the PetSmart mobile app or website and being alerted when the order is ready for pick-up.

Instead, customers are asked to go to an outside table, and then ask for items to be brought to their vehicles.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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