Curbside Pickup Statistics (23 Interesting Facts, Trends + Statistics)

Curbside delivery has become one of the most popular and easiest ways to do your grocery shopping online.
These are a few of the top curbside pickup statistics and facts that
help you identify the best ways to get your groceries home.

If so, let me share some real-world data with you on what happens when you put a curbside pickup service into a market.

Curbside Pickup Statistics In 2022

“Companies that offer curbside pickup notice customers purchasing more (about one to two items) per transaction.” This is not necessarily true. Some companies that offer curbside pickup notice customers buying more. Others might notice no difference or a decrease in sales.

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More and more stores offer curbside pickup. As of the beginning of 2020, more and more stores offer curbside pickup.

The number of chains offering a pickup option has gone from zero in 2019 to almost 20% of the national fleet in 2020.

In an effort to stay competitive, stores will now charge the customer for both delivery and in-store pickup.

Amazon and Walmart are two major retailers which have launched online grocery pickup. Some of their stores have also done the same.

Restaurants are happy to take delivery from customers who want to order online. However, 90% of restaurateurs surveyed believe that the best future model is online and curbside pickup.

Most people would prefer to keep curbside pickup if it were available.
Many people would not want to be in close contact
with other people or go to stores to purchase items.

41% of people actually said they’ve ordered something online, and they also said they are choosing curbside pickup or in-store pickup, so it seems like the trend is continuing.

It’s about convenience for people delivering their goods to peoples’ cars that are parked in their neighborhood.

Therefore, people expect the use of contact-free order may continue to grow in popularity as more people find it convenient to check-in and have their orders brought to them.

A survey showed that not everyone has had a great curbside pickup experience. That 45% of people said that the curbside pickup experience was rocky.

It is possible that the local business may be the one who can solve the delivery problem, but since they do not know how to solve the problem on their own, they will ask someone else to solve it on their behalf, and end up doing the same thing they were doing before. This is called outsourcing or offloading.

Most people (55%) had great or excellent pickup experience. Over 37% said the pick-up experience was poor or rocky.

However, this also shows that there is an increased amount of food going to the curb that’s probably not going to get picked up.

About one-quarter of people said that they only picked up their groceries at the curb, but would shop at the store if there wasn’t an option.

However, 21% of the people that were surveyed didn’t utilize curbside pickup or change their shopping habits when offered at the store.

It’s worth noting that these results are likely skewed by the availability of curbside pickups, and the fact that some retailers still have no curbside pickup option.

The reason why people decide to shop online or by phone is that they are more likely to buy items that they will use but don’t want to take the time to drive and get to the store.

During the first wave of the pandemic, when COVID began to spread, some people were more likely to use curbside pickup than during other time periods.

A survey by Uber found that people were most likely to choose the curbside pickup option because of the “convenience” and because it saves time.

A survey conducted in May revealed that 30% of millennials are now likely to use curbside pickup, which is a pretty good number.

Customers are becoming accustomed to being able to order online and pick it up at their convenience. As a result, some retailers are beginning to experiment with curbside pickup.

If you compare this to the figures from 2018, you can see that online shopping is rising continuously.

9.1% of all e-commerce sales happened through the curbside pickup route. This shows you that it doesn’t matter how good the online shipping process is in theory, if it doesn’t allow the buyer to pick up the order from their doorstep, it’s basically useless.

The fact that you get your order together and deliver it to your home quickly is an advantage of curbside pickup.

It is not too difficult to see that the main idea of this is to encourage online orders.

While curbside pick-up was soaring due to COVID, 68% of people surveyed said they would continue to use curbside pickup well after COVID ends.

We’re here to talk about how retailers are coping with the coronavirus pandemic. And I’m joining a panel that’s also talking about how they’re coping with it. And this panel is talking about how retailers are coping with the pandemic that’s going on.

Walgreens, Costco, Walmart, Lowe’s, CVS, Target, and Rite-Aid have all started offering curbside pickup services.

The curbside delivery trend is starting to move from the experimental to the mainstream stage, as almost 67% of customers have used it somewhere at least once within the past six months.

Customers can select their own pickup time and location and get their grocery items delivered to their store or to their home.

This is especially clear in the time it takes for a customer to get to the pick up window, because for many people the waiting is the hardest part of the experience.

Many shoppers are choosing to use the curbside pickup option, which is becoming the most popular option for shoppers. It’s used 20% of the time or more for some shoppers.

If customers are not comfortable with the idea of making their purchases at home, some retailers will probably try to keep them at home by delivering orders to them.

There is a need for a solution for people who are willing to give up curbside pickup, and we believe this will be part of the solution.

Additionally, this trend reflects the fact that shoppers are using curbside pickup as a means of shopping more as prices have increased, in part because of continued lower than expected prices relative to comparable retail locations.

When Did Curbside Pickup Start At Target?

Target has started selling groceries in Walmart stores since 2018. It was made available in all states except Missouri, South Dakota, and Montana.

When Did Walmart Introduce Curbside Pickup?

But now they are testing a way to allow people to order and pick up their purchases in advance, at home, and leave on their own.

When you order online, they’ll ask where you want your order delivered.

If you want to learn more about curbside pickup and what else is available, check out our coverage of them on if you can use grocery pickup or if you can use a home delivery service.

Conclusion

Curbside pick-up requires retailers to create an environment that is conducive to consumers choosing to shop curbside. It is not an outlier in the retail landscape!

According to the study, nearly 1 out of every 4 people have used curbside pickup 20 or more times, with most of them (64%) saying that they will do so in the future.

Sources

About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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