Petsmart Complaints (how To Make One, Common Types Of Complaints + Contact Information)

PetSmart has a unique product offering and has a unique customer base for whom it must provide a complaint resolution mechanism that is suited to their needs.

If you would like to know about how PetSmart’s customer service team handles customer complaints, here is all the information you need.

How Does the PetSmart Complaint Resolution Mechanism Work In 2022?

PetSmart customers are often disappointed in how PetSmart responds to complaints. They may feel like they can’t get a resolution or they may feel like they’re not being heard. Some customers have felt like they have to repeat themselves to get a resolution.

If you would like to know how pet stores handle customer complaints, PetSmart has a list of complaints you can refer to on their customer service page.

How Do I Complain About an In-Store Incident at PetSmart?

 After you have reported the incident to your associate, you can always file a complaint through the Online service.

The associate is qualified to handle simple complaints, and if necessary, will be able to refer you to a specialist.

All associates have supervisors who are supposed to handle their complaints if the associate is unsatisfactorily handled by the Associate.

I would recommend adding the title of your supervisor to the sentence. This is the “who you can escalate this to” sentence.

The PetSmart store is the only authority who can handle most pet related complaints arising from their store.

If you do not receive any assistance or wish to make an anonymous complaint, you could call our customer care, we have an email address, or fill out a form on our website.

If you like, you can also comment any of PetSmart’s social media accounts.

How Do I Make a Complaint While Shopping Online at PetSmart?

You can report problems by emailing You can also use the report button on the website or by calling 1-800-PETS-MOM.

Customers could also call PetSmart in English, and write about the issue they are having. They can also send a letter.

Customers can contact PetSmart online or through the store’s social media pages and can reach out for complaints.

Contact us at, 1-800-933-PETS, or 1-888-726-2466.

Please include your name and address.

I’m working from home today, so I can’t make it in person.

United States…and is not restricted to use in any specific category of use.

Where Else Can I Lodge My Complaint About PetSmart?

Customers have alternatives when they are not sure if they will get proper treatment at PetSmart.

The law enforcement departments and the state Attorney General’s Office operate to protect the public from people like me who sell inferior products.

– the Australian Competition and Consumer Commission
– the Australian Securities and Investment Commission
– the Australian Tax Office
– the Office of the Australian Information Commissioner.

PetSmart is in the animal care and protection business. When people buy animals, they are in the care of government agencies and therefore PetSmart is in the government animal protection business.

You can lodge a complaint about an animal welfare organization if you think they have done anything that’s illegal. These include cases of animal cruelty, animal fighting, or animal neglect.

As a general rule, if an animal is abused or neglected by their owner or caretaker, the owner should contact the local animal control agency.

Fully support the American Society for the Prevention of Cruelty to Animals (ASPCA)
If you think that you have witnessed or suspect animal abuse in one of our stores, please call the store you wish to report the store at the phone provided. Please write down the phone number on your complaint in the space provided.
Please contact the store or store manager at the phone or email provided.

Users can also post their complaints about PetSmart in review sites, which can motivate PetSmart to resolve their complaint.

Customers can decide to go through the courts if the company doesn’t address their grievances satisfactorily.

To get professional legal advice, you should consult with an attorney.

What Happens After You Lodge a Complaint at PetSmart?

They’ve established a system through which employees, company leaders, and customers can submit complaints, and any complaints are followed up with a set of standard responses from which they can choose.

What Are Common Complaints at PetSmart?

Customers commonly complain about product quality, service, and transactional issues. Customers are most often concerned about mishandling animals.

They give you a refund when you buy a pet and it turns out the pet is sick. They also refund the deposits you put down when it turns out a dog is sick. They try to take things they can’t replace for free.

Also, customers reported that the amount of fish was overstocked, with several of them dead and others that seem to be neglected.

How Efficient Is PetSmart’s Complaint Resolution Mechanism?

The Consumer Service Board rates PetSmart at 272 out of the 995 products it rates, with an overall score of 40.85/200, based on 385 ratings.

PetSmart rates a 1/10 for issue resolution, a 3/10 for reachability, and a 7.5/10 for friendliness.

A Consumer Service Board member said that PetSmart’s customer service and support are disappointing.

The [Original] says Consumer Affairs gave the store low marks because it refused to tell why you are being charged an exorbitant price.
The [Paraphrase] says that the store is being given low marks because it refused to tell why you are being charged an exorbitant price.

This store earns 1 star because most of the time, when a customer complains that they have no refund, the clerk explains that it can not be done.

What Are PetSmart’s Customer Service Hours?

You can contact PetSmart on any of its channels anytime at any time. You may have to wait between 8 and 12 hours to connect with a live agent, unfortunately.

PetSmart offers customer service daily of all the hours, and you can reach the store at any time but the best recommendation is in the afternoon. The average wait time is four minutes.

To know more, you can also read their blogs on PetSmart, PetSmart coupons, and also PetSmart competitors.


PetSmart offers several options for its customers to lodge complaints including the online portal and the telephone help line.

If you are not satisfied with the company’s customer service, you can go to a government agency to review the company and review websites or go to law.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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