Amazon Australia Complaints (how To Make One, Common Types Of Complaints + Contact Information)

Amazon is a fast reliable and convenient e-commerce platform. Considering that the company deals with millions of customers and ships billions of items it’s always possible something can go wrong.

If you think Amazon Australia has cheated you, you can lodge a complaint through Amazon Global Customer Service. It is possible that you can be awarded with a discount for your next purchase.

How Does Amazon Australia Receive And Handle Complaints In 2022?

As of 2022, Amazon Australia is open to receiving complaints against product and service delivery of the company as well as third-party sellers. Customers can file complaints against Amazon Australia and third-party sellers by calling customer services (1800 571 894) or by visiting the official website. Once a complaint is filed, Amazon Australia will review it before deciding on a resolution.

In order to find more knowledge about how to make a complaint to Amazon Australia, the types of complaints that can be made to Amazon Australia, as well as how to contact the company, read on!

How Do I Make A Complaint To Amazon Australia?

You can make a complaint with Amazon Australia by contacting them through phone calls, Live Chat, or by posting a message on the company’s social media platforms.

Instead of calling the United States Amazon customer service directly, you call 1 800 571 894.

After you have reached the help page, you can follow the steps to get in contact with the company’s customer service department.

After you click on the link you will see some frequently asked questions and answers that could save you from speaking directly to the customer service agents.

How do I choose the right category to file a complaint?

In order to select the correct category, you need to determine if your complaint falls under one of the following categories. A new category will be added to the list if applicable.

Complaint Type [New!]: As mentioned above, please select the “Complaint Type” before clicking on “Submit”

In order for us to take action on your complaint, you would need to have the “Contact Us” option available.

If you would like to contact Amazon through the “Contact Us” section, you will be prompted to log in to your Amazon account for more information.

Once you have clicked through questions about your particular issue, your complaint will be processed and a representative from the company you are complaining about will be given information about the complaint you filed.

With that, it asks you to enter as many details as possible to enable Amazon Australia to give you the appropriate resolution.

In other words, there could be a solution to the problem.

When you click that button, a Google call center operator will call you back.

However, when the chat does not appear, you can only proceed with other options.

You can also contact the company’s customer service team by calling customer support on 1300 654 380 or 1 800 744 858.

If the company does not resolve the complaint, you may submit a written statement of dispute to the company within 14 days of the date the answer was mailed to you.

What Are The Common Types Of Complaints Made To Amazon Australia?

How Do I Contact Amazon Australia In Case Of A Complaint?

Contact the Customer Service team at and they will be able to provide a list of complaints received by Amazon Australia in the previous 12 months.

Can I Make A Complaint Against Third-Party Sellers At Amazon Australia?

Fortunately, you can complain against third-party sellers on Amazon Australia and get a refund.

So be careful when choosing where to buy your items from on Amazon Australia.

If the item you wish to buy is in the wrong country, it could be refunded but you’ll have to wait for the item to be shipped from the other country.

Since the day Amazon launched their A-to-Z Guarantee, we’ve received less than 1% of refund requests and never have to reimburse an Australian customer.

By using the A-to-Z Guarantee, you can rest assured that your items will arrive on time and in perfectly fine condition.

If you are unsatisfied with the delivery time and the conditions of the items that you have ordered, you can report to Amazon Australia.

After running an analysis, the company will decide if you qualify for a refund.

It’s also important to note that Amazon Australia may need to contact the seller and wait for a response for about
48 hours before reviewing the refund request.

When Do I Make A Complaint Against Third-Party Sellers On Amazon Australia?

It is possible to make a complaint against third-party sellers on within 90 days from the maximum estimated delivery date.

you must be eligible for a refund to apply, which means you must return the item to Amazon within 30 days of it being delivered to you, and you must ask for a refund within 8 days of receiving the item.

How Can I Make A Complaint Against Third-Party Sellers At Amazon Australia?

I don’t understand that either. I didn’t have to request a refund in order to open a dispute. I simply selected the wrong item and opened a dispute. In fact, I didn’t even request a refund before I opened the dispute.

Even though it’s important to mention that the Amazon App Store currently does not support refunds for a-to-z Guarantee transactions.

Go to
Click on “Sign In” at the very top of the page.
Click on “Sign In with Google” at the bottom of the page.
Sign in with your Gmail address.

The company will look after refunding money up to this point. You may have to contact your bank to request an additional refund.

What Are Amazon Australia’s Service Hours For Handling Complaints?

Amazon Australia offers customer support to customers 24 hours a day, seven days a week.

To learn more about Amazon, you can also read our posts on “Amazon Canada complaints” and Amazon competitors.


So Amazon Australia answers these complaints through emails, chats, and its online pages.

This can be resolved by getting in touch with the customer’s immediate contact and/or requesting that person to talk to the main contact.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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