Kroger Return Policy (your Complete Guide + Common Faqs)

Kroger, the leading provider of grocery and pharmacy services in the U.S., sells a variety of products ranging from dairy to meat. The company employs a large staff of employees who work to ensure that customers receive a superior level of service. Kroger has been successful at becoming a major player in the retail industry.

However, if you’re not satisfied with an item purchased from Kroger and need to return it, you can get a refund or an exchange. Find out what I’ve discovered about Kroger’s return policy.

Kroger Return Policy In 2022

If you receive a defective item or a damaged item, you can contact the manufacturer to return the item. The manufacturer’s website will help guide you through the return process. If you decide to purchase an exchange through Kroger, the item must be returned to a store or the Kroger store nearest to the original purchase for exchange. Shipping can be paid by customer.

Kroger is the largest food company in America. The company is also a retail company that specializes in grocery stores.

How Long Do You Have To Return Items To Kroger?

The customer can return most items within 30 days of purchase or delivery. However, the item must be in the original and unused condition at the time of return.

Customers should bring along a paper or electronic receipt to receive the refund. They will be refunded via check or credit card for purchases made with a credit card.

Can You Return Items To Kroger Without A Receipt?

The Kroger company is still accepting return of items bought from its stores, even if customers cannot present the original digital or printed receipt, because the company is only interested in knowing how much money is spent.

But it may be that your item was damaged during the return process and you would like to exchange it for a different item, or if you would like to send the item back for credit.

For products with a value of $10.00 or more, you will receive a refund in the form of credits.

If you are planning to return items without the receipt, you will not be required to present a government-issued photo I.D. When returning items without a receipt, you may use a photocopy of the receipt.

Can You Return Items To Kroger Without The Packaging?

Unfortunately, Kroger doesn’t allow customers to return items unless they have the original packaging.

You should make sure that you have all the original packaging and accessories when you are returning the product to Kroger, as they will require this information to be accurate.

The packaging can be reused for other products, but keep in mind that the box and the original products must be returned together.

How Can You Return Items To Kroger In-Store?

You can also return most items to any Kroger store. This includes online transactions.

Kroger is able to locate the closest store to your location by using the Kroger Near Me App.

The consumer simply need to take an item that is in its original packaging, along with the original receipt and mode of payment to the customer service desk or checkout counter at the store and ask for its refund.

You have 30 days from the purchase date to return the product. If you return the product within 30 days, it will be your responsibility to cover the return shipping costs.

We offer savings on every day goods and convenience, like bakery and snacks.

How Can You Return Items To Kroger Via Mail?

If you think you’ve purchased an item online at, you can return the item yourself by following the steps outlined above.

Once your item is verified to be eligible for the return, they send an email to the email address provided in your purchase receipt that includes a unique voucher code and a unique return instruction that only you would recognize.

If you experience any problems with your order, please reach out to us and we will help you.

Are There Any Restrictions On Returning Items To Kroger?

Calling the Kroger Customer Service to ask about returns is not the correct way to contact them.

You may also call 1-800-967-4511 between the hours of 5 a.m. – 9 p.m. Eastern Time except on Saturday and Sunday.

How Will You Receive The Refund For A Returned Item At Kroger?

If you are making a return in-store, the refund will happen immediately and will be processed on the spot with the method of payment you used.

If you paid with a check or cash (paypal, visa, mastercard, bank transfer, and all other debit/credit cards), you will receive a refund immediately. If you paid with a debit/credit card, the refund transaction will be initiated right away by the employee.

Please be aware that, depending on the delivery method opted, orders may take between 1-7 days to arrive at the Kroger store. This is standard for all online purchases. For example, an order placed via the website on a weekday from a regional or national location might take 2 days to arrive, and a weekend/holiday order would take more like 3 days.

Does Kroger Have An Exchange Policy?

Kroger’s exchange policy is similar to its return policy as the company doesn’t allow its customers to return bought items without a receipt in the first place.

The policy is customer-friendly as it offers a wide definition of “exchange” on the basis of which you can specify the reason for the exchange.

If you are looking to do a bit more research, then see if Kroger sells stamps, what are the Kroger coupons for, and if Kroger price matches.

Conclusion: Kroger Return Policy

You can return most items to a Kroger store location within 30 days after purchase or delivery. You can also return items purchased online from to a store that’s near you with the original receipt.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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