Ikea Sofa Return Policy (used, Damaged, Assembled + More!)

Picking the right sofa for a particular room can be an incredibly difficult task because you have to consider how all the other elements such as the color of the walls, fit in with the sofa’s design.

You can ship your sofa back for a free return shipping label. You will need to pay the shipping back to your location or use the $2.95 shipping label.
You will need to return the sofa within thirty days of purchase.
There is a 25 pound weight/size limit for returned items.

IKEA Sofa Return Policy In 2022

Ikea will accept returns of unopened sofas but only within the first year after purchase. If you wish to return sofas opened, they will only be accepted if they are in unused and re-sellable condition within 180 days of purchase with valid ID and receipt. You will receive store credit if you return sofas without original packaging.

If you are wondering where to put a return sofa to IKEA, whether you can return your sofa to IKEA, and much more, you will find the answers to your question on this page!

How Can You Return Sofas To IKEA?

If you’re bringing your sofa in for repairs, you need to bring it to a Service Center located at IKEA stores and get a part number from the Service Center.

The workers will look over the sofa, and if they notice that the warranty has expired or the product is not in excellent condition, you will be refunded.

Although sofas can be difficult to transport, IKEA has a pick up service you can use to have your sofa delivered to the store for a return or exchange.

You can easily get your items delivered to your house by just renting a Uhaul truck and dropping it off at the Uhaul pick-up location.

Can You Return A Sofa To IKEA Without A Receipt?

As you should be aware, if you do have the original receipt, it is best to save it because you will be able to use it when you return the sofa. However, if you do not have the receipt, you will need to provide some proof that you bought the sofa.

For example, if you bought a sofa online but didn’t receive an email, you can use the product number that you see on the product box. The staff at IKEA can search their database to see if your sofa is available in the store.

The same method can be used for gift cards and, if you have an original purchase receipt, you can bring it to the store to show the assistant.

Additionally, it has been known when IKEA is accepting evidence of purchases from screenshots of credit statements and bank transfer receipts.

All these methods need to be submitted with a receipt from IKEA to get a full refund.

Can You Return Used Sofas To IKEA?

IKEA is not willing to provide refunds or exchanges, so they can keep your money.

So any sofa which has been altered in design, is damaged or has signs of normal wear and tear and is marked or stained is not considered vintage unless it is in the correct condition.

Note that if you have opened the sofa and it is already damaged, or you have done structural modifications to the sofa, IKEA will not accept a refund or exchange for that sofa. In that case, it is still possible to get a replacement under the warranty.

Ikea employees can reject a customer’s return if they think that an item is being returned by a customer that has not fulfilled their return policy.

Can You Return Damaged Sofas To IKEA?

If you purchase a damaged item and then damage it during your possession, when you return it to IKEA, you cannot be charged for additional damages under your possession.

There are times when you need to return or exchange the item you received. But if the item was damaged when you got it or had defects, you will not be able to return it.

Can You Return An Assembled Sofa To IKEA?

IKEA is only able to accept returns of the specific sofa in question. Therefore, if you have assembled the IKEA sofa that you wish to return, the sofa must be unused and in a re-sellable condition for IKEA to accept its return.
You can return your IKEA product to any IKEA store or to the Customer Care Centre if you wish to return your product.

You will receive a full refund as long as you have proof of purchase and valid government-issued photo identification, and you are returning the sofa within 180 days of the delivery of the delivery date.

For more information and local pick-up details, visit the [returns] link in the footer of this page.

Can You Return A Sofa To IKEA Without The Original Packaging?

You can sell a IKEA sofa without the original packaging at your own risk as they may be re-sold. However, if you do return the item and they are not re-sold, you will most likely be refunded in the form of store credit.

You must have proof of purchase to make the return and your original receipt must be returned within 180 days of the date you first opened it.

Does IKEA Replace Broken Parts?

Ikea is working on replacing broken parts purchased at Ikea.

– If you exchange just the individual part, you will need to make a return on the box and take the broken part with you, which is the difficult part.
– If you exchange the entire item, you need to make a return on the box. The IKEA representative will be able to tell you how to do that.

Can IKEA Look Up Your Receipt?

Credit cards need to be used to purchase your items at IKEA. You will need the first four digits of the credit or debit card you used. On the initial transaction, you will need the date of the transaction as well as the last four digits of the card.

ikea will look for your receipt information to help locate other items you have purchased from them.

If you’d like to know more about the furniture sold by major retailers, you can see our related posts on returning assembled furniture to IKEA, how long IKEA furniture lasts, and if IKEA couches come in boxes.

Conclusion: IKEA Sofa Return Policy

If you have opened the sofa, IKEA will give you only 180 days to return the sofa in unused and saleable condition. If you don’t have the original packaging, you can only be issued a store credit for the return. Note that you will have to provide valid identification and the original proof of purchase to get a return.