Does Sephora Limit Returns? (Must-know!)

If you don’t know what you want, buying makeup can be difficult. You can return a foundation or any other product that does not match your skin to get a refund. Sephora is a leading retailer of makeup worldwide and accepts millions of returns every day.

Nonetheless, all retail stores have policies that regulate refunds and returns. Sephora is no exception. Sephora has a very lenient returns policy, but they have some safeguards to prevent fraud and product theft.

Sephora Limits Returns


Continue reading to learn more about Sephora’s return policy and details about how strict Sephora’s refunds and returns policies are.

Sephora allows you to return items up to three times.

Sephora and other retailers have an interest in minimizing fraud so there are policies and regulations in place to limit returns. Sephora does not have a hard-and-fast limit on how many times an item can be returned.

Sephora returns are tracked using a service called The Retail Equation (TRE). Sephora uses TRE to track sales, returns and to classify customers based on their purchase history and return history. This service may restrict what you can return or ban you from the store altogether if you are blacklisted.

Sephora allows you to return your items within 30 days of purchase, along with the original packaging and receipt. You will receive a full refund. It is possible to be “blacklisted”, which means that you cannot return items frequently. However, there is not a consistent policy regarding how many times you may return an item.

If you are concerned about your return activity leading to you being blacklisted by TRE, contact TRE customer service for more information. They will provide you with details on your shopping activity as well as how it is classified in stores. For more information, you can visit their FAQs page.

You may also be interested in: Does Sephora Exchange Foundation?

Sephora’s Return Policy: How strict is it?

Sephora’s returns policy, when compared with other beauty retailers, is quite lenient. Sephora’s policies are designed to minimize returns fraud. Customers who return items quickly will find it easy to receive a full refund. Understanding the policy is a great way to make your return process easier.

Sephora’s return policy may not be as rigid as you might think. You will receive a full refund if you return the item in its original packaging and with the receipt within 30 days. You will still be eligible to receive store credit if your return is processed within 31-60 days.

You should be able to return your item even if it is damaged or open. You can also verify your purchase using the credit card or your beauty insider account if you have lost your receipt. All returns are at the discretion and risk of the store manager.

Sephora’s exchanges and returns page has more information.

Sephora allows you to return items online.

Sephora allows you to return products online. Online orders can be returned in-store or by mail. You should receive a prepaid return slip with your online order. This will allow you to send the items back without any additional charges.

It is important to note that if you return items via mail, the warehouse will only issue a full refund if it receives the item within 30 calendar days from the original purchase. You will still be eligible to receive store credit if they receive the item between 31-60 business days. This will be sent directly to the account that was used for the purchase.

This page will help you to process a return on an online order. Within 30 days of receiving the returned item, refunds will be processed.

Learn more about Sephora. You can find out more about Sephora by looking at our related posts.


Sephora’s returns policy allows you to verify your purchase and return your item within 30-60 days. Sephora accepts online returns. However, the item must be returned to Sephora within 30 calendar days of being sent by mail.

Sephora may flag you for inappropriate activity if you return items often or if your return activity is suspicious (e.g., returning items that aren’t matched your order). You may not be able to return certain items for a refund if this happens. Rarely, you might be banned entirely from the store.

Feel free to post any concerns or questions in the comments section.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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