Amazon Replacement Policy (all You Need To Know)

In order to help millions of US shoppers, Amazon offers many items from third-party sellers, such as books, electronics, and sporting goods.

If you’re a fan of shopping online, you might not know that Amazon is actually one of the best when it comes to product returns, refunds and reposts.

Amazon’s replacement policy says that if you order the same items at the same time from a different site (Amazon, Walmart, etc), the original site will charge you a re-delivery fee and you’ll have to pay a surcharge for the new stock to be delivered to your address. This means that you have to make sure you order before the new stock arrives. If you don’t, you’ll have to pay the surcharge and order the same items again.

What Is Amazon’s Replacement Policy In 2022?

It’s possible to request a refund on eligible orders through the Amazon website or app. The request must be made within 30 days of returning the item. In some cases sellers will have the item back in stock within 2 weeks.

There have been debates about Amazon’s replacement policy. There is one that is sure to be in favor of the policy, and that is Amazon’s customer service. If you have not been treated right by the company, don’t hesitate to voice your concerns.

What Items Are Eligible For Amazon Replacement?

Amazon sells millions of items every day, and the policies and conditions are different for each item.

Amazon sells millions of items to consumers on Amazon Marketplace, and millions more sold by third party sellers on Amazon Marketplace.

Amazon does not maintain a clear list of all eligible products for Gift Card returns. The best way to find out if the item you are trying to return is eligible is to hover over the listing and see if it displays a return policy. In the case that the item is eligible for a return, look for the word “eligible” in the return policy.

Amazon’s recent updates to its replacement policy will most likely mean more Marketplace items are eligible for replacement.

If an item is not eligible for a refund or exchange, you can choose to have someone pick up the item from your home, or receive an in-store credit instead.

Unless you bought it off Amazon and it’s within 30 days, then it’s out of luck.

Check out your Amazon orders and replace the item in a timely manner before the expiry period expires.

What’s The Difference Between An Amazon Refund and Replacement?

Also, if you need to return something online, the process is easy and free.

With Amazon, you don’t always get a free shipping option for your returns. It depends on your geographic location, and you have to use the same tracking number you used to order the item.

You will receive a confirmation email to all your email accounts once you click “Return to Amazon”.

Amazon offers a 5 day return policy which is one of the better ones I’ve seen, so if you’re not happy with an item, return it within the 5-day period and receive a full refund if you don’t send in the item.

When you order a product with a manufacturer, you are getting it from a factory that the seller works with.

As for the reasons for choosing to not refund, I would think this is a pretty common reaction – people don’t want to feel obligated to buy something they didn’t really want.

Why Does Amazon Do Replacements?

Amazon is the world’s largest online retailer, and as a result, they probably have a lot of employees that are responsible for ensuring that every product meets customer expectations.

Amazon’s customer service is outstanding. Amazon’s returns policy is outstanding.

I ordered a new battery for my cell phone from Amazon and noticed that some reviews said “I ordered from another site, and amazon did not send batteries until 2 days after I received my package”. If you’re ordering from another site, it should be no problem to ship it via normal means. But I thought it was weird that there were some complaints about waiting.

In rare cases, defective or ineligible merchandise may be exchanged for an identical product (ex: same size only cheaper). This is subject to Amazon’s guidelines for replacement products.
To get a replacement, you will need to initiate the new order. Then, when the replacement is ready to ship, you can request a replacement from the system.

Amazon will help your get the right item by providing replacements for the wrong item and the wrong size. If your order goes wrong, Amazon helps you get the right order by providing replacements for the wrong order or the wrong item.

How To Request A Replacement On Amazon?

The original Amazon item should be found by going to your Amazon account at

Keep in mind that you must be eligible for return or replacement in order to get it replaced or replaced.

In addition to this you have the option to replace the items directly, you just need to select the replacement item.

Next, Amazon makes a temporary replacement order, set to the same shipping speed used for the original delivery, and holds it for 60 days.

You just have to print the provided return label to send the original item back to Amazon, which needs to be done within 30 days to avoid being charged for the replacement on top of the original item.

However this only applies if you have bought a product from an eligible vendor.

If you request a replacement for a mobile phone, camera, or another electronic device that is lost or has been stolen, you should always remove any personal information and passwords first before sending it back to Amazon.

What If An Amazon Item Can’t Be Replaced?

It is incredibly difficult for a massive retailer like Amazon to replace every single item.

You may be able to request a replacement of any merchandise that was purchased from a third party online store and the product is damaged.

If you see a “This product is eligible for Prime Delivery” on an order you made in “” or “” or “”, you should know that the product is really eligible for Prime Delivery.

If you encounter an issue that is not covered here on the FAQ section, feel free to contact us at

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When you return an item that is not replaceable, you can get your money back.

Refunds under the Amazon return policy are easier to get, but there is a time limit to this as well.

When you check in to your Amazon account or contact customer service, you can always check when the return window will close.

To learn more about the Amazon Echo and other Amazon products, you can read our posts on Amazon voice assistant, Amazon Echo, Amazon Echo Dot, and Amazon Fire devices.


Amazon changed the return and replacement policy on items available at Marketplace. The policy lets you choose return or replacement for items sold by Marketplace merchants so you have more options in getting back items you purchased from sellers.

In case you were wondering, if you bought something from Amazon over the past month that has been in stock for 30 days, it doesn’t matter how much you paid for it or how much you paid for shipping, they will take it back. If you’re feeling bad because you made a bad choice, you can always request a refund or a replacement on a product that was purchased within 30 days.

Replacement orders can be arranged at the same location as your regular orders, but in a different section of your account.

The Amazon return policy states that “Items must not have been opened or damaged.” For more details, check out the Amazon Return Policy.

Keep an eye on the calendar too, so that you can make sure to initiate the refund or replacement process within the eligibility period.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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