Amazon A To Z App Not Working (list Of Potential Fixes + Faqs)

If you are seeing ‘Error 401’, your account has been locked by Amazon. You may need to go to the Amazon Customer Support site to access your account.
If you can no longer access your account, contact your IT admin, or go to Amazon Customer Service and request a password reset.
If you do not have administrator rights to your account the only solution is Amazon Customer Service and a password reset.

Why Isn’t the Amazon A to Z App Working In 2022?

You may want to read up on some more details about the Amazon A to Z app below before you decide to upgrade to the latest version.

1. Force-Close the App

If you’re having problems with the Amazon A to Z app, try force-closing the app and then opening it again. It’s super easy to do, regardless of which device you’re using.

For example: If you’re on and iPhone, go into your settings and then “Apps & Notification” and then click on “Amazon A to Z” and choose the “Force Quit” or “Force Shut Down” button.

2. Restart Your Device

Restarting your device is one of the first things that can be done when a problem occurs, so it is a good tip to know how to do.

3. Switch Devices

If you have another device, turning on it and connecting it to the Amazon Echo could be a good way to try to fix the Amazon A to Z app and could let you know whether it’s Amazon or your device.

Another example here would be if you are on an iMac or a laptop and are trying to access the app, but don’t have an iPhone you could also try opening it up on the iPad.

4. Check for App Updates

The Amazon Echo app can resolve problems related to your Amazon Echo or Alexa, like the inability to access the app and other issues caused by Alexa.

The most important thing is that you make sure to update your app, because once you launch it, you have to wait for the users to install it.

5. Clear App Cache

Clear your cache, as your are experiencing performance issues and possibly an app bug that is causing a corrupted file to be stored in your apps cache.

Go to settings, then Applications or Apps, then tap Cached Data.
Tap Uninstall All, then tap Clear Cache.

6. Delete App & Redownload It

If the Amazon A to Z App is not showing up on the homescreen, there could be a corrupted file on your phone. Try deleting the application and reinstalling it.

You only have to uninstall the app from your device, go back to the app store, search for the app [if you don’t remember it], and redownload it to make sure it works on iPad 3.

7. Wait 10 Minutes & Try Again

A server overload could cause problems. The best thing you can do is just wait a few minutes and try to log into your account again.

8. Check Your Internet Connection & Reboot If Needed

The app may not be able to connect to the Internet, or it may have a weak Internet connection.

If you are having problems with your Internet connection, then you may need to reboot your router and see if that fixes the issue.

Lastly, it’s important to ensure your data connection is running strong and that your phone is connected to a working power source.

9. Check to See If Amazon Is Experiencing an Outage

If you are still encountering issues with the Amazon A To Z app on your device, there is a possibility that Amazon could be having a problem in general with the servers.

However, if there is a disruption, you will just have to sit back and wait for Amazon to fix the issues before you can continue using the app.

10. Close Background Apps

You could have an app that causes interference or you could have multiple apps running in the background that interfere with one another. This happens in the iPhone apps that have a lot of graphics or animation and some apps are known to cause interference.

If you are experiencing problems with your Kindle Fire, it’s likely to be due to a memory leak in the application or in background processes. Some of the apps that could be responsible are the game Angry Birds and the Amazon A to Z app.

11. Verify Login Details

You may be entering your Amazon A to Z app login credentials wrong, So if you’re having issues, go to the Amazon Apps section and verify you’re entering the correct information.

Avoid using the same password for multiple services. You should instead use a unique password for each service.

12. Contact Amazon

If you’re concerned, you can contact Amazon through your employer’s contact information because the issue could be related to your employee account, which may need to be fixed by Amazon.

How Do I Access Amazon A to Z?

If you forgot your Amazon user login and password, you can reset it by going to and selecting the “lost password” tab.

In your second example, in your email you send the email to the same domain, but also it’s a personal email, and if the end user is going to be able to see that it is an internal email and not a business email, then it’s not a good idea.

The registration process is really simple. All you have to do is follow the instructions and then register your device with the portal.

You can also read our article on Amazon credit card not working, Amazon notifications not working, and Amazon gift card not working.

If you have any issues with your Amazon account, send us a message using our contact form.


If the Amazon A to Z app isn’t working, you can try restarting your device or force-closing the app and reopening it to see if that fixes the issue.

If none of these work, if you’ve exhausted all measures mentioned here, and you’ve exhausted all of the other options that Google provides on their Help Center page, then please contact your local Amazon customer service representative.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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