Ace Hardware Return Policy (don’t Make These Mistakes)

One of the largest hardware retailers in the world, Ace Hardware is known for selling a range of tools and materials for all types of projects. You can purchase products at Ace Hardware in in-store shopping locations, or online.

 I’ve done some researching (this has been a busy summer for me, and I haven’t had the time to dig around for this) and it seems that  Ace Hardware does not have an official online return portal.  Instead, you must contact Ace via telephone at 1-800-328-3569 to return your goods.  This phone number is also available at

Ace Hardware Return Policy In 2022

 You can return your item up to 30 days after purchase with a value receipt and if it is in original packaging. You must retain the receipts for your item and bring the paperwork to Ace Hardware for inspection. Ace Hardware also requires that you bring a form of ID.

For information on Ace Hardware’s return policy, such as if you can return items after 30 days, if you need the receipt to return to Ace Hardware, and if you can return open products to Ace Hardware, then please keep reading!

Does Ace Hardware Accept Returns After 30 Days?

If you’ve purchased this item within 30 days of purchase, you must return it within 30 days of purchase.

You will be given store credit for 30 days, after which the card will be blocked and no longer accepted.

If you want to get a store credit at Ace Hardware, you must return the item(s) within 30 days from the purchase date at Ace Hardware for store credit.

To make the return process easier, Ace Hardware suggests contacting the manufacturer directly after the return window has been expired to determine if you can return your product to Ace Hardware. You can contact the manufacturer directly through their website or their customer service phone number (866) 537-6747.

What is Ace Hardware’s Return Policy Without a Receipt?

If you do not have a receipt or similar proof of purchase for this Ace Hardware item then you may be denied a return.

If you are only returning one item, you will receive store credit. If you are returning a large quantity or multiple items, we may charge a small restocking fee to cover our costs.

– We suggest that you contact the local Ace Hardware store to get information on how to make a return without a receipt.

What Can I Not Return to Ace Hardware?

While Ace Hardware allows 30 days after the date of purchase to return items, there are some products that are return exceptions. Some products have a return period of 7 or 14 days. If you believe your item is eligible for the return exception, you must return it within that time frame. If you return an item after the return period, Ace Hardware may charge a restocking fee.

 No returns or exchanges on Magnolia Home Paint Products as they are custom made to order, unless the item is damaged or faulty.

In some stores, returns are allowed and are called “refunds” in a small space on the receipt. Some of these items require a return authorization number before they can be accepted.

As stated earlier, if you have purchased gas or oil from Ace Hardware, you cannot return the gas/oil equipment. If you need help returning an item, contact the manufacturer.

This is the first time that I’ve used your service and you have been absolutely perfect and have resolved my issue quickly and completely. Your customer service is second to none. I will definitely be using your service again, and would recommend you to anyone looking for a quality resource for products.

Items that have been damaged due to clearance items are not refundable.

If you have purchased hazardous materials or products that use hazardous materials, including flammable liquids or gases, you can only return them to your Ace Hardware store.

How Do I Make a Return to Ace Hardware?

If you want to return your Ace Hardware item, the item needs to be in the original condition as when you received it. It should also have a receipt.

You can return your purchase at any Ace Hardware store, by simply visiting their customer service desk. If you don’t have an Ace Hardware store close by, you can call Customer Care at 888-827-4223 for assistance with your return.

You can also ship your item back to Ace Hardware for a return, if you are not satisfied with the items purchased. The shipping cost to return your item will be paid and a re-listing fee will apply or a credit will be applied to your invoice.

If you got your item(s) at a local Ace Hardware store (not included in the Home Depot(r) or Ace Hardware(r)), your refund will be returned via the same form of payment as you used to purchase your item(s) at your local Ace Hardware store. For example, if you purchased your item(s) at an Ace Hardware store using a debit or credit card, it will be returned to your local Ace Hardware store via debit or credit card.

You can cancel your subscription any time up to 30 days in advance, and get a full refund. There is no minimum order size.

What Do I Need to Return to Ace Hardware?

It is recommended that you bring your driver’s license when visiting Ace Hardware to return items. It is also recommended that you bring your receipt and documentation with you when returning items from Ace Hardware.

To know more, you can also check our post on whether or not Ace Hardware price matches.
Or you can check out the Ace Hardware shoplifting policy.
Or you can read if Ace Hardware is a franchise.


To return to Ace Hardware, you must have a valid receipt or proof of payment, and the item must be in its original condition, ideally unused and unopened.

You shouldn’t return stuff that you’ve bought from another store, without a proof of purchase receipt.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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