What Happens If No One Picks Up Your Doordash Order? (What To Know!)

While working with DoorDash as either a merchant or delivery driver can have its perks and benefits, it can also get difficult if someone doesn’t pick an order.

Here are some things to do if someone doesn’t pick up your DoorDash order, or a DoorDash delivery man cancels it.

What happens if no one picks up your DoorDash order?

Sometimes the food is not ready and there aren’t any Dashers available to pick it up. The customer has the option to request a full refund, or to pick up the order if they are able. DoorDash will reimburse the restaurant for any costs associated with the order.

Learn more about DoorDash ordering and what to do when no one picks your order up. Continue reading…

What to do as a Restaurant if No One Picks up Your Order

You may be asked to prepare food for a customer who orders food on DoorDash. However, the dasher does not come to pick it up.

DoorDash merchant support staff say there’s no reason, but that it happens sometimes.

If this happens, the best thing is to immediately call the merchant support team and inform them about the entire incident. They will confirm that you prepared the food but not pick it up. If they do, they will send you the entire amount in a very short time.

To initiate the refund process, share the order ID along with all details on what happened via the official DoorDash merchant portal from your mobile phone. There are many reasons your order is not being picked up by someone, but the most common is the inability of a delivery driver to be available at the moment.

Do I Get A Refund If No One Picks Up My DoorDash?

If you do not receive your delivery, you will be eligible for a full refund. The DoorDash app displays the status of all your orders in a glance.

To request a refund, simply tap on the unfinished order and send the details to DoorDash customer service staff.

What can I do if I don’t receive my order?

DoorDash works around the clock to improve customers’ experiences. However, even the most efficient systems can have problems that could lead to this type of situation.

DoorDash sometimes fails to deliver your order. Report the problem to your DoorDash account. DoorDash’s order delivery policy says that they will investigate any issue quickly and share the report with you.

Open DoorDash, open the app, go to the Orders> menu and report the issue in the Delivery issues> section of the ’Help’ menu. You can request the DoorDash customer service to refund delivery fees if your order is not received by 30 minutes.

Do I have the right to pick up my own DoorDash order?

Customers can order DoorDash from any restaurant they choose, but there are some steps to convert a delivery order to a pickup order.

To order food, you can choose a restaurant and click on the Pickup option.

People may want to go out for food but don’t want the wait. They place their orders before they leave their home and arrive at the restaurant when it is ready for them to pick up.

DoorDash allows you to pay a fixed amount to your delivery driver, while others are looking to save money.

Do DoorDash Drivers Cancel Orders?

DoorDash will not cancel your order if there is an issue with your order.

You can cancel an order as a DoorDash driver if you are unable to fulfill it. Customers don’t need to be concerned as they will be delivered by another driver. Cancelling an order will not affect the delivery driver’s overall rating.

They can cancel as many orders they wish, but they must call the driver support team to cancel each order. DoorDash will give the same order to another delivery driver in the local area. The driver who cancels the order won’t be paid any tips or delivery fees.

Due to DoorDash’s strict delivery policy, delivery drivers can’t assign an order to another driver if they have marked it as a pickup.

For cancellations of orders that have been confirmed, contact customer service. You don’t have to worry because a delivery driver cannot cancel the pickup of your order. Your order will be delivered by another driver.

Do You Think It Is Bad to Reject Orders on DoorDash as a Delivery Driver?

Ratings, cancellations, or declining orders have no impact on your overall delivery driver profile. However, if you achieve a lower completion rate than stated, it will put you in serious trouble.

This is an effective and efficient way for delivery drivers to increase their base pay through declining low-cost orders. The DoorDash algorithm will also show you future orders that have higher charges.

Learn more about DoorDash These articles will help you find out when DoorDash opens and if DoorDash delivers to hotels.


You will be refunded the full amount you paid if no one is available to pick-up your DoorDash order. Sometimes there is more demand than drivers, so some orders are not fulfilled.

Although this is not a common practice, you can always contact DoorDash customer service to ask for a refund or to see what other options they offer.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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