Doorstep delivery has become a modern convenience that makes dining out easier. DoorDash is one such service. It allows you to order food at your favorite restaurants with just a tap.
The long wait is one problem with food delivery services. It’s something I have personally experienced, and it frustrates me to wonder why no one picks up my DoorDash orders, sometimes for as long as 2 hours.
Your DoorDash orders are being neglected. Continue reading to learn more about what to do if your DoorDash order is not picked up.
Why isn’t anyone picking up my DoorDash order?
There aren’t any Dashers available to pick-up your DoorDash order.
These are the things you need to know and do in these situations.
There are no Dashers interested in the order
This is due to the fact that the tip isn’t high enough. DoorDash pays its contractors by calculating their minimum costs. This usually amounts to 2 or 3 dollars.
Dashers may think this is a waste of time, especially if the order arrives late or is too far. The general tipping standard is 15-20% of your total bill. This will give you a good idea of how much tipping to get a Dasher to pick up your order.
Distance could also be a factor. If there is congestion in the area or you live far from the restaurant, Dashers may not consider picking up an order. Remember that Dashers are paid per delivery, not by hours.
No Dashers Are Available
Sometimes there are no Dashesr to pick up your order. This is most common when an order is placed at odd hours or during busy times. These Dashers may be on-shift or occupied by other orders.
What happens if no one picks up my DoorDash order?
There are four ways to solve the problem if no one picks up your DoorDash order:
- DoorDash will cancel your order and refund you.
- Cancel your order to receive a full refund
- You place another order, but with a higher tip
- The order can be picked up by you
DoorDash will cancel the order, refund, and apologize
DoorDash will cancel your order if it is not picked up within 30 minutes. DoorDash will refund you the amount depending on how you resolve it.
DoorDash will not refund delivery fees or additional tips if you pick up your order from the Dasher. DoorDash will reimburse the entire order if you cancel it.
You can cancel your order and receive a refund
You can cancel your order and receive your full refund. The driver must have not yet assigned the order or confirmed by the restaurant.
Cancellation of your DoorDash order is possible by:
Try to Place the Order Again with a Higher Tip
You can order the same thing again, but this time with a larger tip. Higher tip amounts will increase the likelihood of Dashers picking up your order. However, it is not possible to guarantee that there will be Dashers available for your order.
Get the Order Now
You can pick up your DoorDash order yourself if there is no one to collect it. Although it’s more hassle-intensive, DoorDash will reimburse you the delivery fee and any additional tips. DoorDash will refund your delivery fee and additional tips if you inform them before and after you pick-up your order.
Do I have the right to pick up my own DoorDash order?
You can choose to pick up your DoorDash order yourself, instead of using a Dasher. Simply click on the Pickup tab during your order.
Notice: Keep track of the order preparation time to avoid getting cold food.
If you decide to pick up your order when there aren’t any Dashers, make sure you select the self-pickup resolution after cancelling the original order. This allows the restaurant to either keep your order in queue or start preparing your food. DoorDash will refund delivery fees.
DoorDash is a great way to order food from your favorite restaurants. It can be frustrating if the restaurant takes too long to prepare your order, or if no Dasher wants to pick it up.
To increase your chances of getting picked, you should always use the tipping feature in-app or cash tips on delivery.
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