Publix Wrong Price Policy (your Full Guide)

I’ve had experiences where when I went back to the grocery store to pay for things, the employee had to go back to the computer and fix the error. It wasn’t that they just didn’t notice it; they had to go back and change it.

Like most stores and other large organizations, Publix has a wrong price policy in place. This wrong price policy only happens when a customer tries to return a price-matched product that was purchased online, by phone, or in a store.

Publix Wrong Price Policy In 2022

If you find an item marked up or advertised for less than the price you see when you click the item, you can use the Publix Checkout Promise to get the item at a discounted price. The customer must scan the price when they check out, and the item must be in stock at the store.

Do you want to know the best way to get the best price for your groceries at Publix? Take advantage of the Publix Checkout Promise and read on!

Does Every Publix Store Have The Same Wrong Price Policy?

It is a promise made by Publix that they will not price-compare with other stores, as well as honor any advertised, advertised specials.

What’s The Publix Checkout Promise?

The Publix Checkout Promise lets you pay the wrong amount because the register rang it up incorrectly.

Furthermore, the customer (not the merchant) bears the risk (not the merchant) for any discrepancy between the cost of the goods and the price offered.

However, your receipt is not valid if you purchased alcohol or tobacco products at the location.

Why Does Publix Have The Publix Checkout Promise?

Publix has the Publix Checkout Promise because it values customers by providing them with the right tools to shop the way they want to.

“Publix is a ‘people’s’ company. It has people at the center of our business. We have people who want to serve customers, people who want to be involved in business and people who want to serve the public.

In addition, Publix wants you to completely be satisfied with your experience and to make you come back to the store, which is why it offers one freebie of that item.

Publix could lose customers if they don’t have the the Publix Checkout Promise, so they could make it a higher priority to get this added to their stores.

How Do You Benefit From The Publix Promise?

Publix is committed to your satisfaction as a customer. That’s why they make every effort to make buying groceries as rewarding as possible.

They don’t want to leave you hanging so they are not going to charge you for the whole basket and then the extra ones for a cheaper price.

Does Publix Pull Tags As Part Of The Wrong Price Policy?

Yes, you are correct, however Publix does charge you for the second visit, because their pricing is set for the average price for that time of the week.

Besides, because the tag is pulled, it will ensure that it is correctly displayed for the next time a customer checks out in the store.

Are Clearance Items At Publix Included In The Publix Checkout Promise?

Wrong Price items are given the same treatment as any other items that ring up wrong as part of the Wrong Price Policy.
Please give the store the opportunity to make the appropriate adjustment to ensure that you are satisfied with your purchase.

You might have to be extra careful with shopping clearance-items when the cashier just scanned it and it may take a lot more patience.

What Items Are Not Included In The Publix Wrong Price Policy?

The Publix Checkout Promise excludes only alcohol and tobacco products. However, anything else sold in your Publix store can be returned for any reason.

The Publix policy says that the company welcomes in-store alcohol sales, but only in “convenience stores,” not in regular grocery stores.

To know more, you can also read our post, the Publix policy on whether or not your refund will be issued, or if they still sell cigarettes.


This means that you have to check the price before you buy. If the price is higher than what the product is marked, then you can return or exchange for a lesser amount.

There are a few ways to achieve this. A better item can be purchased at a lower price if it has multiple copies in the same slot. A better weapon or vehicle can be purchased at a lower price if it has multiple copies. Similarly, a higher level of character and player can be purchased at a lower price if it has multiple copies.

Even though some customers may not like the fact that you can’t go to the store and buy a gallon of milk for less than a dollar, you can still call it a “promise.” It stands for the fact that you will be satisfied with your purchase, and it will not be broken under any circumstances.

The Publix Wrong Price Policy doesn’t apply to alcohol or tobacco products but does cover clearance items and non-grocery items.

If you see a tag on the shelf, check the one next to it so they can make sure they don’t miss anything else too.
Please remember, if it says “Made in USA” on this product, it was made in the USA. And if it says “Produced in USA”, this may imply the product was manufactured outside the USA.
Thank you for your understanding.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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