Petco Vs Petsmart (price, Product Range, Training, Ethics, Returns, Service + More)

Petco and Petsmart are two of the biggest retailers in the pet segment and it can be hard to differentiate them but that’s OK.

As a way to help you determine which is the best option for you, we’ve put together a full comparison, so keep reading.

Petco Vs PetSmart In 2022

You can save money by buying from Petco. They offer good deals, and are also a pet-friendly store, which makes their products very affordable.

What’s the Difference Between Petco and PetSmart?

While Petco and PetSmart may have a partnership, they operate independently. Petco is a pet supply retailer, and PetSmart sells pet supplies and pet-related items.

Petco was founded in 1965 in San Diego with only a single store, and now has over 2,000 locations nationwide. Their website,, is just one of hundreds of different online retailers that sell pet supplies.

PetSmart has more than 200 PetsHotels across North America to meet the needs of pet owners who can’t get away for a few days.

Many have been saying that Rover just recently started offering this service through a partnership with Petco.

Petco works with third party service providers to help them operate more efficiently, helping to keep the overall quality of boarding services at the same or better level than PetSmart’s.

For the U.S. and Canada, Petco has stores in every state and territory, whereas PetSmart has stores in most states and territories. For the U.S. and Canada, though, the largest chain with stores is Petco.

Both of them are great at customer service and they both are open 9am to 6pm on the same days every week.

 Customer service is available during standard business hours at both locations, but the stores have different opening hours. Petco is open seven days a week from 7 a.m. to 10 p.m. CST. PetSmart is open from 9 a.m. to 7 p.m. CT.

Petco does not drug test its employees, however Petsmart make all employees take a drug test before they get hired as a customer service representative.

Is Petco or PetSmart Better Quality?

Almost any other retailer carries more products, but Petco’s selection of items is better.

Both Petsmart and Petco carry products from third-party brands and also they carry their own brands to.

Customers report that PetCo’s staff may be a bit more knowledgeable than PetSmart’s staff about matters to do with live animals.

After the New York Times published a story regarding the company’s drug-testing policies, the company announced a number of changes to its policies, including increasing its employee drug-testing times from quarterly to annually.

The reason they were removed was because of bad things that had happened with them. Petco was the only store that has stopped selling them.

If you don’t want to buy anything from Petco, that’s okay. But you should know their reasons, so you can make an educated decision.

To add a little bit more clarity, I’d like you to read this.

In this case, you need to understand that some pets are also allergic to synthetic pet food and if you feed your pet with a natural pet food, your pet may not get the same nutrients in his diet.

Who Is Bigger- Petco or PetSmart?

PetSmart does not sell the same type of products that Petco does, and therefore does not do as well as Petco.

Also, most of Petco’s revenue is from the U.S. compared to PetSmart’s international operations.

The company announced the sale of Petco in July 2004.

I have a small, but loyal customer base who shop at Petco. They use their rewards program, and it’s a great customer service-focused store. I’m looking to expand my customer base, and a store like PetSmart will be better for that. I also believe that PetSmart will be able to offer me more business because they’ll be able to attract an even larger customer base.

Petco Vs PetSmart Ethics

We visited both pet stores to see if we could find one that did significantly more or less than the other.

Although both companies have a similar set of practices, they have taken different approaches to ensure that, in the end, the animal ends up in a loving family.

Yes, while PetSmart stopped selling dogs and cats. Petco never sold dogs or cats.

Each organization works to provide for the medical, social, and psychological needs of animals in an effort to create a more humane society.

The organizations that are looking after animals need funding to help them carry out their work and there are a couple of ways they go about this, firstly they can ask for donations from the public.

We really didn’t expect to see such poor conditions in shops that sell animals! When we find stores that are inhumane, we’re going to do something about it.

You should create a program to fill a store with your product and sell it out, but make sure there is no room for failure.

If you are going into this, make sure you research the best possible sources of your fish, and where they might get it from. If possible, check their background, and the quality of the fish they are selling. If possible, try to get second-hand fish, as they might not be as healthy.

Both retailers are continually getting called out for similar reasons, like animal rights activists and organizations.

Petco Vs PetSmart Prices

Petco has the same prices as PetSmart because they have the same products.

PetSmart and Petco have the same prices for most products, so if you want a cheap price then check out Petco, but if you want to find the best dog beds, then you should check out PetSmart. However, if you check out Petsmart online you will find more expensive products than you might expect. and will price match each other, but both companies will price match each other’s stores.

Petco Vs PetSmart Training

If you are a regular client of Petco or PetSmart, then you already know there are different ways to choose dog training classes and different prices as well. What if you are a first time client? Let’s find out the difference between the two pet stores.

While Petco and PetSmart has private and group dog training class, Petco allows you to choose from 1on1, 2on2, 3on3 and 4-6on4 sessions.

Petco does teach separation anxiety classes for dogs, but PetSmart does not.

We looked at Petco, and found an in-store dog training class that they offered.

Petco Vs PetSmart Return Policy

If you bought an animal at PetSmart online or in a physical store, or if you bought an animal online, you can return it within a set amount of time.

The 30-day rule at Petco and PetSmart is when you buy the animal, so it’s 30 days from when you bought it.

The rule at Petco is when you buy it, so you are 30 days from that for when you have to call.

Petco doesn’t accept returns if you don’t have the original receipt with you; however, PetSmart accepts returns without a receipt, and your refund will be based on the most recent sale price.

You can request a return and exchange for other products at a retail pet store.

Petco Vs PetSmart Shipping

If you are a Petco customer, you can select the “same day air shipping” option, and you will get your order by next day ship, and the total shipping rate is only $5, with a free shipping over $50.

Amazon is still the biggest online bookseller in the world. With millions of users, if they could be convinced to use their services, they could probably become the largest online retailer in the world.

This is when a pet-related company or company with a pet-related business will have a special benefit on a purchase of that company’s product.

Amazon and Walmart both have services called Amazon Prime that allow you to get free shipping on certain items in exchange for a monthly fee.

At petco, it’s called “Repeat Delivery”, while at petsmart it’s “Autoship”.

Repeat delivery and auto-ship have the largest discount, but it applies to your first purchase.

**Note:** If you’re using the free trial for the first time, don’t apply a discount yet. We’ll send you an e-mail with a coupon.

Petco Vs PetSmart Rewards

Petco is a store that lets you get discounts on pets and pet food. PetSmart is a store that connects you to your local petshop, with access to pets, food, and vet care.

While the two programs are similar, Petco gives you 1 point per dollar earned, while PetSmart gives you 8 points per dollar earned.

This new system, will allow you to earn points for doing things like checking emails much faster than you could in the previous system. Then, you can use those points for services, such as having your pet walk faster, or allowing you to get home at a much earlier time.

If you are looking for a dog food that will provide your dog with necessary nutrients, you should check out our post on doggy food brands.


Petco and PetSmart are two separate and different companies. Petco was formed more than 20 years ago while PetSmart has just recently gained popularity and more stores.

PetSmart and Petco take a unique approach towards animal welfare, with one focusing on giving adopters the opportunity to get their hands on a pet, while the other one focuses on offering dog boarding services.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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