Grubhub Refund Policy (bad Food, Late Delivery, Bad Driver + More)

Grubhub is a food delivery service. So there’s a lot of planning involved in ensuring that the food you order reaches you on time and in the best condition possible.

Grubhub has stated that they will refund your money back, they just need to ask. They stated that they don’t want to deal with credit card companies on this, so they’re handling it themselves.

If all else fails, you may be able to sue!

Grubhub Refund Policy In 2022

After the ban, Grubhub’s customers are left in the dark as to whether they’ve got a refund coming their way. After it was revealed that Grubhub was refunding some of its customers, they were given the chance to opt for a cash refund instead.

Read on to learn how to get your money back from Grubhub, including the situation where you might qualify, the steps to take, and more!

Does Grubhub Give Refunds For Cold Food?

It can refund your money if your food is less than perfect, but it can’t refund your money for the whole order all at once. You can only get your money back for the part that was cold if you call before the delivery to complain.

If you want to be able to eat good food, we suggest that you go to restaurant websites and use their ordering service.

To request a refund on Grubhub, you need to contact its customer support and speak to a representative.

The time you’ll have with the customer service team will be determined by how long you’ve been with PayPal and what type of refund you’re requesting.

Also remember that food poisoning is one of those things that is rare, but can happen to anyone. Some illnesses, like the flu, are more common than others, and it’s important to treat colds and other infectious diseases aggressively as the risk of catching something more serious increases.

To be honest, we are not sure how the refund situation will work because each case is different, but we have been very generous and given many customers their full refund.

Does Grubhub Give Refunds For Late Delivery?

You may not get a refund if you are not a customer of the delivery giant. However, if you are a loyal customer of the app, you can contact the support team to request a refund.

Now if there was a delay on the order, you can also explain the impact on the project/deliverable. This is good if there are delays in the project and the client knows of this.

So, if someone agrees with the information that you’ve written, and they’re good enough to issue a full refund, they will do so.

In some circumstances, the customer gets a free credit which can be used to use to order additional meals or snacks.

Does Grubhub Give Refunds For Missing Items?

Yes, you can contact Grubhub customer service for any missing parts. And, when you do, they will reimburse you for any loss.

If your delivery is messed up, most of the time, you’re going to lose money because the restaurant is going to deduct it from your refund.

Does Grubhub Refund If I Had A Bad Driver?

If you get a bad driver from GrubHub, you will probably receive a credit, or a free meal.

The app will take action against drivers if they have many negative reports against them, but they won’t get a refund because the problem is with the food (not the driver).

Does Grubhub Refund For Bad Food?

If you’re complaining that the food was bad, you may have a right to get a full refund. This applies to a range of food, including pizza, ice cream, burgers, sandwiches, and other foods.
If the food is bad, don’t order it again.

If it is an accident, then this is not a case where you have to be upset at Grubhub. This is a simple case of your order not getting through to Grubhub. You will get a refund for the order if you have not used it. The best thing you can do to see if there is a refund is to contact Grubhub by email. If they don’t say that they will issue a refund, then it probably won’t be a problem.

Even if you do like the food, you’re bound to the restaurant, because Grubhub is trying to make its $5 billion of investment work.

But it’s important to request a refund if you’ve had a bad experience with a Grubhub restaurant since the company doesn’t want to be obligated to a bad experience.

Furthermore, because Grubhub is a business, they want to ensure that everyone is happy. But, also, because this is for your safety, they don’t want to get into trouble.

How Do I Get A Refund From Grubhub?

If you want a refund, contact Grubhub’s customer service. Explain why you want to get your money back.

The way I look at it, you can’t do anything about someone else’s error. Grubhub’s goal is to make money. People can be jerks, and they make mistakes. Grubhub is only as good as its worst customer. A bad customer is the only thing that can kill a business.

In other words, Grubhub should offer a 100% refund if the situation is that bad.

How Long Does Grubhub Take To Refund?

If you use a credit card, you get a credit back into your account. If you use a debit card, you get a refund back to your bank. If you used a bank or PayPal, it could take up to 5 business days to get it back to your account.

The way that you will see it reflect the change is by refunding the money to the bank account of the payment method you used to place the order.

There could be a situation where your refund might take five business days to process because of some sort of error by your bank.

Grubhub Refund Number

If you need a refund you could request one by calling 877-585-1085.

When you contact Grubhub through this channel, you’ll be connected to a customer service rep, and they’ll review any request for a refund.

What Happens When You Request A Refund From Grubhub?

When you request a refund from Grubhub, the person you speak to will review your reasons and if they agree, they will issue a response by email.

If the order was for a refund or credit it should normally take 5 business days. Grubhub gets the money for your refund from the restaurant. To ensure a refund, you or the restaurant should pay with credit card.

Depending on the number and type of complaints you submit, Grubhub’s customer service team might refund you, give you a free meal or a credit, or might deny your request entirely.

You can read my articles about why is Grubhub so expensive, who owns Grubhub, and how to cancel Grubhub order.


Grubhub doesn’t have an official refund policy. You have to contact their customer service to discuss whether or not you qualify for a refund.

Then an invoice will be sent, and you’ll be able to claim your refund within 5 business days.

However, if the restaurant doesn’t show up or the food doesn’t make it to the table, Grubhub will deny any refunds.

To get a refund from Grubhub, a customer service representative might tell you it’s against Grubhub policy. The customer service rep might not understand why you want a refund. They might not issue a free meal or credit.

Similar Posts:

About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

Leave a Comment