Didn’t Receive Amazon Order (what To Do, Making A Claim, Says Delivered + More)

Amazon is generally considered to be good at shipping and fulfilling orders, and many customers do not have complaints about their packages. However, in some rare cases such as the ones mentioned here, things could get a little weird.

Therefore, some customers may be wondering if you’d like to find out about what to do if your Amazon package hasn’t shown up yet. If you’d like to find out, continue reading this article to see what I’ve discovered!

Didn’t Receive Amazon Order In 2022

When you order from Amazon, we ship the products to your address and the order will be scheduled for delivery. There may be times when a delay is experienced while the package is being sent. If the order hasn’t yet been delivered, we ask our customers to check their tracking information.

There is a lot of information that you can learn, you can ask questions and receive helpful advice from a reputable and helpful blogger. So, if you’ve lost a package or you’ve got a question about it, you’ve come to the right place!

Who Do I Contact If I Never Received My Amazon Package?

1) Call customer service via phone.
2) Send a quick email to the following address: [email protected].
3) If there is still no luck, send a quick email to the following address: [email protected]. Please note that this is generally not a long-term solution, and the email should only be sent if the order has been a week old.

Amazon also highly recommends that customers check their registered package information so that they can check their tracking number and follow the status changes for their package. Once the packages are delivered, customers are suggested to track their package via official Amazon website.

To contact support, you need to log in to your Amazon account. Use the Help menu and select, Browse Help Topics to find Contact Us and then you can choose the email option.

Customers can speak to a live customer service representative by calling Amazon’s 1-800 number, or use its chatbot feature for quick assistance.

Can I File a Claim if my Amazon Package Never Arrived?

The claim is the first time you attempt to get your package exchanged.
You need to provide the tracking number of the package.

Customers must choose either the A to Z Guarantee (for things that cost $25 or more) or the A to Z Guarantee for All Items (for items that cost $15 or more).

If your package has yet to arrive, you can make an A to Z claim based on the first qualifier listed. You can receive help if your package has been delivered.

After logging into your account, go to your account and select the order you’d like to file a claim. Then select the option of “View Claim”.

The first box asks for the reason for the claim. The second box asks for more information on how it should be handled.

What If my Package Status Says “Delivered” But I Never Got It?

If the customer’s package status says “Delivered,” but the package has not yet been delivered to the customer’s address, customers are asked to wait 48 hours before contacting customer service. This allows Amazon to update the package status more quickly if the package is actually in transit or in the customer’s possession.

The package can take up to 48 hours to arrive. If 48 hours have passed and the package hasn’t shown up, customers can contact Amazon directly by calling their 1-800 number or by contacting a customer service agent through their instant message option on the Customer Service page.

To contact customer service, you should try to reach live support. This is a toll-free number for Amazon’s customers and their needs.

Amazon also mentioned that the customer representatives can help you locate a lost package via a phone call and can look up your address online and have it delivered to you.

Will Amazon Refund My Package if it Never Arrived?

The package will arrive at the shipping address within 3 days after the estimated delivery date.

The original shipping period does not apply and is replaced by their refund policy.

If the package isn’t shipped on time, customers are recommended to check their tracking information to find out where their package is currently located.

How Do I Request a Refund if my Amazon Package Never Arrived?

Customers should use the following link or follow the instructions attached to your order to request a refund for a missing package.

If you are eligible for a refund, Amazon usually approves your request within 2 days. However, it may take up to a week for a refund request to be processed.

To find out more details about the delivery and shipping of Amazon, you can also read our blog posts related to Amazon delivery problems, Amazon order not shipping, and if Amazon has a phone number to call.


If you have not received your Amazon order you should contact Amazon customer service about three days after the estimated delivery date has passed.

Your order was a great one. It will arrive on time, as if by magic.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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