Autozone Return Policy (your Complete Guide)

AutoZone can’t return products that have been purchased online, so if the problem is with a product you bought on, you need to return the product to the AutoZone store.

1. You must purchase a qualifying item and have a receipt.
2. We have a 14-day limited warranty on AutoZone products, which means that we’ll reimburse the cost of a replacement part for 14 days from the date of purchase.
3. You’re eligible for a refund or exchange on qualifying items.

AutoZone Return Policy In 2022

If you want a refund from AutoZone, you need to return the item within 90 days from the date you bought the item. The original packaging and the receipt should also be included in your return. AutoZone might reject your request for a refund if the item has been used or installed in your vehicle.

If you have any questions about these coupons, keep reading to learn more!

How Can You Return AutoZone Items Bought In-Store?

AutoZone has a 14-day return policy. It also has a 30-day warranty and extended warranty. When a repair is done, a receipt will be given and it will take 14 days before they will send out another technician to replace the part or fix the problems.

Returns must be made within 90 days from purchase of the products. You will receive a full refund or we can exchange the product for you on the same conditions as the purchase. If you exchange the product, we will also charge you with the difference in shipping fees.
You can exchange your return on the same conditions within a 90 days. The price you pay for the product including shipping cost and tax is non-refundable.

When you visit a nearby AutoZone store, your purchase should be in its original packing and in mint condition (No scratches or visible damage). Once you have returned the item, simply go to your nearest AutoZone store to complete your return and exchange.

Driver’s license
Permanent resident card
Naturalization papers
Military ID
State ID

If this information helps, feel free to keep referring back to it.

When you purchase AutoZone commercial products, you can redeem your voucher for a gift card up to the face amount of your Commercial purchase within 30 days from the date of your purchase.

How Do You Return AutoZone Products Purchased Online?

You just need to bring your original receipt to a store in one of the states for the return.

To get to the closest AutoZone in your area, use the navigation bar above as a guide.

Please go to an AutoZone store to ask for a full product refund!

With that, you’ll need to bring the credit card you used for the initial purchase, as this is how you can get a refund from AutoZone.

Please refer to Payments > PayPal Website Payments FAQ for more information.

1. The items you have selected, will be returned to you as soon as possible.
2. You can track your return from the “My Account” page.
3. You can request a shipping label for your return from the “My Account” page.

If you are returning an item that was shipped to you by U.S. mail, you’ll need to complete and sign a Return Merchandise Authorization (RMA) form, found on the shipping invoice.

The company will not be charging you for damage caused by a shipping issue, such as the truck getting stuck or you accidentally leaving the window open while you were delivering the item.

If you are shipping from outside the United States because of an error or defective part you can get reimbursed for this.

While the carrier’s label shows the shipping charge, the customs office must give you a receipt that shows the amount of the shipping charge.
When I bought this, I was told that I could buy a certificate of postage.

The AutoZone Fulfillment Center should be contacted with a carrier with package tracking services to confirm that the products are returned.

You must first drain all the fluids before packing. Clean the parts if needed. Be sure that the parts are completely dry before you pack them.

What Are The Exceptions To AutoZone’s Return Policy?

Some items simply can’t be returned. For example, these items aren’t eligible for returns even with a receipt.

I don’t think that you want to give gift cards to people who might not even be in your industry. It seems much more important to ask about their hobbies and interests.

While they are final sales, AutoZone will not accept gift cards when ordering online.

This should be the case in every industry. You need to have some backup options and you will always have to make sure that these options are reliable.

If you do purchase from us, we will refund your purchase or change your order to standard shipping.

AutoZone has a very strange final sale policy. You can’t ask for a refund if you buy a product labeled as a “final sale” item. The company has a very strange way of selling products.

The only way to find out if you’re a candidate is to try to use this product before it sells out.

Customized products are products that are designed
and sold to each individual purchaser.
They might be custom-made jewellery or,
in the case of software, it might be custom
built software.

If you have any concerns or questions relating to the products you are viewing and considering, you can find answers on the website. Please note that AutoZone does not offer support for any other brands and therefore, we are unable to answer any questions related to their products.

Can You Return Core To Any AutoZone Store?

You might also need to remove and return cores that are the old or failed components that may have been replaced when the vehicle is repaired.

If this core fails inspection during testing or assembly, you will receive a replacement and a full refund.

To learn more about AutoZone’s warranty, visit our Warranty page. If you have any questions about your warranty, contact a regional customer service representative.


If you take your car to AutoZone for repairs, you must bring the car back within 90 days.

However, if you have shipped with a self-service return service such as UPS or FedEx, and the package is returned as DOA or otherwise damaged, you should ask for a replacement.

AutoZone might reject the purchase if you’ve installed the part in your vehicle.

In addition, not all items are eligible for returns or exchanges, and AutoZone will not refund gift cards, final sale items, or customized products.

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I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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