Amazon Seller Refusing Refund (is It Allowed + What To Do)

As a seller, you will likely not be happy when a customer decides to not purchase the item(s) that you have shipped. How you proceed will depend on the situation. If the customer does not respond to your refund emails, the easiest thing to do is to just decline the order. This is what’s known as the Amazon “Fulfillment and Returns” policy.

Because of this, if you’d like to find out more about refused refunds on Amazon, keep reading!

Can an Amazon Seller Refuse a Refund In 2022?

The new Amazon Global Seller Protection program aims to provide assistance to sellers in refunding payments to customers, especially in cases of non-delivery or late delivery of items sold on Amazon, the company said. The program will help refund payments as well as provide other forms of help to Amazon sellers who require help to refund payments.

My buyer had sent me the A-Z Guarantee and we settled on a purchase price. I made it clear to him that I would accept the A-Z Guarantee and pay a little more than we agreed on the phone.

In What Circumstances Can an Amazon Seller Refuse to Issue a Refund?

When a customer places an order with Amazon, they deal with many different businesses and their individual policies.

Customers who try to request a refund that they receive an automated response that leads them to a phone number or email address.

Due to the nature of the internet, there isn’t the same policies for customer service across the different platforms.

Amazon was able to respond quickly to address issues, while many times they will turn you away and ask you to contact the seller directly. I’ve even had sellers ask me to contact their customer service line to get a refund.

Because of this, customers that don’t make a big deal out of getting their refunds do in fact take a very long time to process refunds.

In some cases, the seller may refuse to process a refund. The seller may do this in the situation where the buyer has already made payment and the seller has already started shipping the product.
However a refund is a form of compensation for the seller and if the seller cannot be bothered, it is not a bad idea to just make the refund go to a neutral third party.

How Do You Deal With an Amazon Marketplace Seller Who Won’t Process a Refund?

In order to request a refund, customers need to contact the seller first. This can be done through the Amazon website or the Amazon pay app.

For any returns that need to be authorized, the seller has 14 days to complete the authorization before Amazon can begin the claim.

How Do I Contact the Seller on Amazon If I’m Not Happy With Their Product?

Customers have multiple ways to contact sellers if they’re unhappy with their purchases.

There’s no need to correct it, unless the sentence that you want to correct sounds unnatural.

Users can log in to their Amazon account and click on “Your Orders” to find information about their previous orders, which can be accessed under the “Your Orders” section on the Amazon website.

Click the link to be sent to the seller’s account and then contact them to make sure they are willing to provide a refund.
3. If they aren’t willing to cover the refund, you will have received a confirmation from the seller that they have been contacted.

Thanks to @jasonwryan for pointing out the missing steps and @Dhruv for the missing Paraphrase. The missing Paraphrase can be found below the Paragraph.

I also purchased this product on my phone via Amazon’s app and it had the same issue.
The seller has a contact form you can use to contact them.

If you are not satisfied with your order, you can contact the seller who will then work with you to resolve the issue.

If you haven’t gotten a response, it’s probably safe to assume
that you’ll never hear from your seller again.

How Does Amazon Protect Customers From Third Party Sellers Refusing to Give Refunds?

Sellers should be able to be a part of this community without being forced to act against their own beliefs.

Having so many policies and requirements is enough to stop anybody from doing business on Amazon, which should be a good thing.

The seller then has the option to appeal the delisting, and even if the seller wins this one particular case, Amazon can continue to delist listings of that seller, even if the seller has a perfect record.

What is the Amazon A-to-Z Guarantee?

The guarantee states that if you make a purchase, Amazon will replace or refund your purchase. For the guarantee to apply, the product must be eligible to return under Amazon’s return policy.

If the purchase is made on the Amazon website. It will refund the purchase price. Amazon Pay will refund the full amount.

How Do I File a Claim If an Amazon Seller Is Refusing My Refund?

You must be a registered Amazon customer. (You can sign in to your Amazon account from your Amazon Connect dashboard.)

You must order from a third-party seller that is not Amazon.

You must order any item that is in eligible for return.

If your order meets all of the above requirements, you can file a refund claim on Amazon’s site.

If you have any problems with the order, it can be returned for exchange or refund within 15 days (15 days from receipt). However, if you file a claim with Amazon, your credit card may be charged 15 to 30 days after you request a refund.

In order to file an A-to-Z claim, log in to your Amazon account and go to the “Overview” page. Next, find an order and click on the “Details” link.

To make a claim, click the “View/File claim” link in the lower right-hand corner of your order summary page.

If you have questions, please visit our [help]( page.

You can also [sign up for PayPal email]( to have PayPal notifications sent to your inbox.

They will always send updates. They have a process where they will send updates. They may not send them every day, but they will send them.

This can help you to know how long do Amazon take to refund your order for free and cancel orders for free.
Also, with a few tricks mentioned in this post, you can save as much as $50 on your Amazon orders.


If you find a seller who won’t process or refund a customer, contact them on the Amazon website or Amazon Pay app and follow the steps for getting in touch.

If a legitimate seller refuses to refund your money or is unresponsive, you can file a complaint with Amazon’s Customer Service. Once you file the complaint, allow Amazon to handle the situation. Amazon will investigate the issue with the seller, refund the money directly to you, and take appropriate action, including suspending or terminating the seller’s account.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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