People are trying to call you, but they cannot connect with you. But why does your phone not ring when they call you? It might be possible that your phone forwards a call to voicemail when there is no network service or when you have turned on the do not disturb (DND) mode.
There could be several other possible causes for this, and most of them are easy to troubleshoot. There are so many setting options that you can change to fix this issue.
This article will clarify the possible reasons why your calls go straight to voicemail when someone makes a call. Also, you will learn the best methods to fix this problem.
2 Reasons Why Your Call Goes Straight to Voicemail
- No Service / Airplane Mode
If the phone is too far to connect to the cellular tower or blocked from the external world via airplane mode, the call will be sent to voicemail. To change this, open the settings and check whether airplane mode is on or off. If the airplane mode turns out to be on, then turn it off.
- Do Not Disturb (DND)
If your phone is on the DND mode, you will not receive any call or notification until you turn it off. In contrast to silent mode, DND mode forwards incoming calls to voicemail. For disabling the DND mode, you have to tap the Halfmoon icon, which is right next to focus on the control center.
Solutions to Prevent Calls From Going Straight to Voicemail
- Do Not Disturb
DND feature is best when you want to keep yourself away from calls and messages. When you turn the DND mode on, the phone calls go straight to voicemail without ringing for even a second.
You have to be cautious while using the DND mode because, in iOS 11, DND while driving is a relevant function. When your phone detects that you are driving, it will automatically activate the DND mode. Thus, it is necessary to ensure that this function is off. Otherwise, you will not receive calls, and they will directly go to voicemail.
- Adjust Focus
In iOS 15 call settings, you can adjust the Focus settings not to route calls to voicemail when Focus is on. Open Settings and tap Focus, then go to phone Calls. You will find some options here.
First, if you don’t want to mute a call from the same person for 3 minutes, click on the switch at the top of the screen. Then, choose whether to receive calls from Everyone, Nobody, or Favorites when the focus is active.
- Announce Call
A new solution came up in the new version of iOS: Change Announce Call to Always. By this, users can set how often and when the phone should announce the calls.
For this, go to the Settings, select Phone Features, and click on Announce Calls. Under Announce Calls, choose the option Always. After changing the settings, reboot the device and check whether it gets back to normal or not.
- Increase the Ringtone Volume
At times, the phone ringtone may be on mute. The call is likely to get forwarded to voicemail because you cannot hear it when you receive the call. Try maximizing the ring volume to see if that’s the problem. Open Settings and hit Sounds and Haptics. Under Ringtones and Notifications, toggle the slider to the right.
When the slider adjustment is complete, you will hear the phone ring. After attempting this, ask someone to call you and determine if the issue is still present. If the call goes immediately to voicemail, look out for the following step.
- Check for Carrier Settings Updates
If your call goes straight to voicemail, you may need to update your iPhone’s carrier settings. You can connect your iPhone to your carrier’s wireless network by setting your page.
If the iPhone’s carrier settings are not new, you may have a connectivity issue with your carrier’s network.
The network may result in incoming calls getting sent to voicemail. Open the Settings app, press General, and go to ‘About’ to check for carrier settings updates.
When a carrier setting update is available, your iPhone will display the message “carrier settings update.”
- Mute Unknown Callers
You can mute calls from unfamiliar numbers to prevent the incoming call from going into voicemail. Such calls get moved to express mail but appear on the ‘Recent’ tab under Phone.
To mute the unknown callers, you have to open your Settings and go to the option Phone. Make sure that you turn off the option next to Mute unknown callers.
- Updating iPhone
When Apple releases a new iOS version, it sometimes makes your calls go straight to voicemail because of software bugs.
Updating your iPhone may stabilize software bugs if the iOS update includes a modem update.
Open Settings and hit General. Then, go to Software Updates. If iOS updates are available, tap Download and Install or Install Now.
- Contact Your Wireless Service Provider
In case none of the above problems arise and still your calls go straight into your voicemail, it’s time to call your wireless service provider. It might be possible that the issue is not from your end but theirs. They might need to update their tower settings for your device.
But if you encounter such issues continuously, you can consider changing your carrier provider. This might help solve the issue faster.
You are now aware of the common reasons why your calls go straight to voicemail. Be sure to apply our solutions to try and fix the issue at hand.
Alternatively, you can always reach out to your friends, colleagues, or family members using the same phone and discuss if they faced similar issues.
If the issue still persists, you can connect with the support team of your respective carrier provider and seek their assistance in resolving the problem.