Verizon Landline Not Working (list Of Potential Fixes + Faqs)

When your landline is not working, there are several things you can do to return your service as soon as possible so that you can receive calls again.

I’ve been researching a great deal on this topic, and have found several possible solutions that I wanted to share with you, so read on to learn what I’ve discovered!

Why Isn’t My Verizon Landline Working In 2022?

If you’re wondering why you’re seeing so many tech support calls from Verizon landline users in January 2022, it’s because our tech support line is closed and most people will be using the other phone. If you have a second phone, try plugging it in to see if that phone is having the same problem. Make sure the cords are plugged in securely.

You may be able to find a great price for an used landline at an authorized dealer. The following web site has a list of Verizon landline service dealers, which includes locations that sell used phones:

You can also look to see where your service is offered, including nearby retailers, and research those options to find the best deals.

1. Remove your phone from the charging station and plug it back in.

The easy fix for a Verizon landline not working would be to unplug your phone and plug it back in a few minutes later to see if that fixes the issue by listening for a dial tone. The easier fix is to just call your provider and have them fix it if you don’t find it or can’t find it.
Other than this one, I’ve not had an issue and I’ve been having issues with my phone dying on me while on vacation.

The phone needs to be turned off before you test the connection to verify that it is an issue with the phone.

I don’t want to suggest that the problem is with the landline connection, but I am still going to suggest that you try to plug in your other phone.

The extra phone is with your phone even if you don’t hear the dial tone because your phone is dialing out to the extra phone.

Make sure that cables are in good working order and have enough power.

A landline cord can be damaged and not working, have no connection to the phone, or the phone cord is plugged in securely but there are missing plugs or broken cords.

It has been noticed that a frayed wire or cable may cause your landline to be not work properly. So, it is recommended that you check all of the wires and cables for damage and repair the damaged ones, if possible.

Verizon is experiencing service outages, especially around the Twin Cities and other parts of the Midwest. I’ve seen a lot of people mention that they can’t get phone service, but that’s not true. I can’t get it here, but I also don’t see any reports on the ground. It may just be a problem at the source.

I am going to use Down Detector to check if there are internet outages or if there are other issues.

You can also try to switch your browser to another, but it’s not that different from the first one as the websites are actually all hosted on the same servers anyway.

Make sure your power outlet works and if needed reset it using this handy reset button.

A power outage can cause a problem regarding your phone calls and Verizon landlines. So, make sure you’re plugged into a working outlet.

If the issues persists, you might need to reset your outlet to fix the issue. So just press the “Reset” button and then try your phone.

Replace the splitter in your computer with a splitter instead, and then replace the splitter on the receiver.

You could try to replace the phone splitter to see if that fixes the issue or if there is something wrong with the phone jack.

If you have a phone with a built in ODT or NID, plug it into the computer with a USB cable.

Yes, you should see a dial tone if the issue is with the equipment. You can also try plugging the phone into an equipment you don’t normally use to test, like your computer, or a modem. Just make sure to use the right equipment. You cannot plug one of these phones into a serial port on your computer because the serial port requires a specific protocol.

If you hear the dialtone, that proves that there is no issue within your house or the wiring.

– If your phone is missing its battery, you must use the “Reset” phone function.
– Otherwise, charge the battery and use the “Reset” phone function.

The phone will turn on and you’ll be able to do some troubleshooting. It could be the SIM card, but the paper clip trick should help you determine whether that’s the case.

To do that, you want to hold the reset button on your phone until you see the words “Resetting back to factory defaults” and then you want to release the button.

You may try to do it, but I was told that it will probably not work because of the time that you will be locked out of your account.

How can we contact Verizon?
Verizon has a contact us page at

A customer service agent might tell you that you have to go to a Verizon retail store in your area to make the change. The store will be closed during the holiday, however, so you have to wait until the stores open again on January 3rd.
The Verizon web site also has a page that can help you with this, but you have to navigate through a lot of menus.

It’s possible that you may have a damaged cord outside of your house that’s causing the issue, which would take a Verizon technician to come to fix it for you.

How Do I Report a Verizon Landline Not Working?

You should call Verizon to report your Verizon landline not working by using the numbers printed on the side of your phone.

Additionally, calling Verizon or using the Verizon Troubleshooter option can also be ways to report an issue with your landline.

How can I report a complaint about the quality of my service?

If you’re having service issues with your landline, please report it with the help of your cable provider. Landline customers have to use the phone company that your service has a relationship with.

Why Is There No Dial Tone on My Landline?

If you want to make sure your landline phone is working, you want to plug it into a power outlet and make sure the connection and the cord is securely in place.

If the problem continues, verify that there is sufficient power in the phone by using another phone to make a test call.

If you experience any of these problems, you can also read our posts on problems with the Verizon phone network, problems connecting to the network, and problems connecting to the internet.


If you’re having trouble with your landline phone then try the next step, or if that didn’t work then check to see if you have the right equipment.

And you can also try to plug your phone directly into the NID or ODT and reset your phone, check Verizon for outages, and make sure the connection is secure, the power is on, and the phone isn’t being used as a charging station.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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