When you’re waiting for an online order you might spend some time wondering if the order will ever arrive. But then, all of a sudden, there’s a notification that the package has arrived. But there’s no package at your house!
In the previous article, I discussed a few reasons for the missing packages, but after reading a few complaints, I realized there were other factors that may also be contributing to missing packages. So, this is another article discussing how to correctly understand a USPS tracking number, as well as why different packages have different tracking numbers. I’m going to start by discussing how to understand a tracking number.
Why Does USPS Say Delivered But There’s No Package?
If the USPS scan-tracking info says a package is delivered and your doorbell rings or a package is delivered but the mail carrier did not leave a card, you are probably getting a package delivery notification (PDN) because the USPS has delivered your package to your home.
Keep reading this article and you’ll learn why the Postal Service has not delivered your package and what you can do if your package has not been delivered.
Why Is My Package Not Here But It Says Delivered?
If your tracking number says “Delivered” but there’s nothing there, that means either that the package was lost by the time you received the delivery confirmation email, or that the package was delivered to the wrong address.
This means that your package will likely arrive the next day, so be patient and keep an eye out for it.
If your package was delivered by a substitute mail carrier, your package may not be at the delivery spot you choose, so we’re asking that you please try again.
It’s OK if the package isn’t at the delivery place you selected. It will show up in a few days.
If you find your package, you’ll see that its sender put some money in your mailbox.
You may want to ask your neighbors if they received a package with your name on it. Because, if the mail carrier got the wrong apartment and delivered it to the wrong address, the package may end up with the wrong apartment number.
What Should I Do If My Package Isn’t Here But It Says Delivered?
The package can be located by the GPS antenna on the delivery vehicle. It is only when the delivery vehicle pulls into the curbside box that the “Delivered” mark is applied.
Most of the time, all you need to do is to wait another business day for your package to arrive.
 It’s never a good idea to use the post office as your primary way of sending packages but if you don’t know who else to contact, you’re probably out of luck.
If you are unable to contact the carrier, you may be able to request a copy of your mail delivery history from Customer Service.
If you don’t receive your package after 7 days, you can file a Missing Mail claim with USPS at your local post office, online or by calling USPS Customer Care at 1-800-275-8777.
When a package is missing, the post office sends a detailed search of every step your package went through between drop-off and intended delivery.
In the last several years, the Postal Service has been trying to cut costs, and now one of its cost-cutting measures is to put a temporary hold on mail that is not scanned properly or is otherwise missing.
And, therefore starting a Missing Mail request resolves these issues and brings the package where it needs to be.
Does USPS Mark Packages As Delivered Before Delivering?
In most cases, the U.S. Postal Service doesn’t mark packages as delivered before delivering them.
But audits have also found various “scan errors” that cause undelivered packages to be marked as delivered.
When a package is delivered, the USPS employee must make sure the package is put in the mail. If the employee scans their package with the “Delivered” setting, the package is considered as “accepted” by USPS. The problem is that when the USPS employee scans the package as “Delivered” the package will be considered as delivered.
A third type of scan error is when a mail carrier scans a package as “Delivered” at a location other than a designated delivery location.
However, when a package is scanned as “Delivered” at a location other than the delivery point–even after delivery is attempted–it does not appear in the carrier’s system until a customer has checked the package for receipt.
If you think that you are going to get a good scan, you won’t. We have some good news, though.
One audit revealed that just under 200 packages were scanned as delivered but the person was not home. This meant that USPS is taking the time to drive around the neighborhood to drop the package off.
Why Does USPS Show My Package As Delivered If I Just Shipped It?
If the package has been lost or stolen, it can no longer be delivered because the destination is no longer there.
Because this mail is already using a tracking number, you may see this message.
The package you’ve just received is a replacement for a package you ordered from us just over a month ago.
If you have any further questions about your new package, please contact our customer service team at 800-345-6735.
To archive a label, a label manager must first ensure that the label is not on a media or in a shipping container. Once that is done, the label must be archived.
You can actually track the progress of a package online through USPS – www.usps.com. You can also search for missing mail, which may give you a clue as to where your package went.
For instance, if you think you’re dealing with a pre-existing order, wait until the order is shipped.
Once the label has been scanned by the post office, the tracking information will be updated to reflect the correct information.
I have not and will not scan my packages incorrectly. I have had many people tell me their packages were delivered to them and when they would open them, they would find that the contents were damaged. I have been sending and receiving packages for many years and have not had a single one that was damaged (or not delivered at all).
If USPS’ scanner was set to “Delivered” instead of “Accepted” during the scan, the tracking information may show your package was delivered. For example, if USPS’ scanner was set to ‘Delivered’ or ‘Picked up’, your package may show as ‘Unclaimed’.
Unfortunately, this means you can’t use the barcode scanner to update the item and quantity to the POS terminal.
However, a US Postal Services customer service representative should be able to provide you with updates by checking their internal tracking database.
The following image contains an image of a tracking number.
You can either call the USPS customer service at 1-800-877-8339 or go to the local post office to have them look into your tracking information.
This video was made to show you how quick and easy it is to get a second chance with USPS. If you want to see other videos, go to the Videos section on the right.
Conclusion
It is common for USPS packages to be delivered at a residential address and no one is home. Some packages are delivered to a business address and the person’s name is given as the delivery address. If the person is not there when the package is delivered, the delivery driver places the package on a service stand or leave the package with a neighbor or with a key-locked mailbox. This is called dead-on delivery.
When a package is not delivered to the correct address it may be placed in a different location. It may be in the mail system too long, or it can be sent to a neighbor or even lost in the mail entirely. Once that is checked, you may decide to file a Missing Mail claim and have that package returned.
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