How To Cancel Verizon Fios? (10 Steps To Try + Other Faqs)

We hear you, and we want to let you know that the best way to cancel Verizon Fios is to call us.

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How To Cancel Verizon Fios In 2022?

You have to contact Verizon with a phone call when the business day is over. But, you can cancel it through the website when you are in business hours. If you are trying to get it done through the website, it might be worth the frustration to get an agent to help you do it.

Do you want to know additional details about how to cancel Verizon Fios, such as if it’ll cost you anything? If so, continue reading to discover what I’ve learned through my research!

When you go to Verizon’s cancellation page, you’ll select your TV plan. After you do that, you’ll see your Verizon Fios service.

1. Find Your Most Recent Fios Statement

– Go to “Account Information”, then click on “View Statements”.
– Once you are in the statement, look for the number that begins with “CAT” which will be your Fios account number.

If you are wondering about the equipment, that is what you will get during your phone call.

2. Call Verizon Fios

You’re only able to cancel Verizon Fios service if you contact Verizon through the normal communication methods.

You’ll need to enter your account number when you call as well because the customer service representative can easily pull up your account information, however some representatives might ask for a code first so that they can easily identify what your account is.

3. Tell Customer Service You Want To Cancel Fios

If you get Verizon Fios customer service on the phone, you want to tell the CSR you’d like to cancel your service. And if you’d like to do that, you’ll want to do that ASAP.

If you feel the need, you may also be able to call the toll free number at (877) 834-9517 and have a representative of the company call you back.

4. Ask About Early Termination Fees

Be sure you ask about early termination fees, whether they will occur, and whether they will occur if you go under contract.

5. Ask About How To Return Equipment & When

If you cancel your Verizon Fios, you will have to bring your equipment back, and it will be replaced.

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I immediately opened the package and, indeed, there was a video game in there. As you say, however, this was not mailed to me.

Finally, you want to know your return policy and how to return the equipment. If you can’t return it, you don’t want to pay for shipping.

Finally, you have 30 days from the day you receive the equipment to return the equipment.

However, if you want to verify this information, you can use the phone to confirm or ask any questions you may have.

6. Find Out Outstanding Balance

Once you’ve asked about fees for canceling Fios, you want to make sure you find out what your existing balance is and what the outstanding balance on your account is.

7. Confirm Cancelation & Go Through Legal Agreement

Verizon will have you confirm that you are canceling your service and get the proper notification to do so.

8. Get A Reference Number

End your call and ask for a cancellation reference number. It will tell you when the cancellation will be finalized.

9. Return Equipment

The 30-day window is for you to return your Fios equipment. For example: The 30-day window starts on the day you receive the equipment.

10. Check Your Account Online

You can check your account for possible services by visiting your online account directly and double check the service you have been canceled.

Is It Possible To Cancel Fios Online?

No you cannot cancel online through your bill, you must call customer service and speak to a live agent.

However, you can suspend your Fios services online if you’re going to be away or not be around for a long period of time while getting their home address and phone number.

Does Verizon Fios Charge Cancellation Fees?

You can be charged an early termination fee if you are out of contract, which could be $350 or lower depending on how far into your contract you were.

If you’re renting an HDTV you can be held responsible for any damage done to the TV, so make sure you carefully inspect it before you hand it back.

If the device is connected to a Verizon Fios internet connection and the modem/router is on the same network, you may be able to connect your device to your router (or another device) and have it work. You’ll need to get help from the Verizon Fios staff.


If you’re wondering how to cancel Verizon Fios TV, you should know that you can only cancel by calling the Verizon Fios TV Customer Service team, Monday through Saturday at 1-888-837-2262.

If your service is being canceled, you’ll need to contact your service representative so she can see your account information and then she can process the request to cancel your service.

But as long as you know about the return policies for any equipment you buy, you should be able to avoid any nasty surprises when you leave the store without it.

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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