How To Cancel Verizon Order? (5 Steps To Try + Other Faqs)

 When Verizon was first founded in 1900, the company offered service to the entire U.S. and a lot of other countries. Fast-forward to 2019, and Verizon customers are still offering service to parts of the U.S. and other countries. But, if you don’t live in a certain state or country, you may not be covered.

I researched how to cancel Verizon, and, I’ve found a step-by-step process on how to cancel your Verizon services. If you’re confused, read further to find out.

How To Cancel Verizon Order In 2022?

if you want to know how to cancel a phone order at Verizon, I would suggest if you receive it, to just make sure you read the terms and conditions carefully and if there are any problems with it, or a faulty product, just call them up and they will give you a refund or exchange.

In case you’re wondering what the difference is between different types of orders that you have on Verizon, continue reading to learn about it.

1. Call Verizon

If you are canceling an order on your phone, you can do so by going to Account > Orders and Cancellation then calling 1-800-927-8388.

– The confirmation number will be located on your order confirmation email.
– If you do not have the confirmation number, then you can enter your phone number on the order page and the order is sent to that phone number.

2. Use The “Chat With Us” Option Online Within Ten Minutes

But, if you’re on an Android device, and haven’t tried any of the chats yet; you can also use your Android device to chat. Just make sure that you’re connected to the Internet as it would take only a few seconds to get a connection.

This guide also explains the steps for setting up a PayPal account if you haven’t already.

Additionally, you’ll be able to chat with a Verizon agent, who will be able to cancel the order from their end.

**Important** Once you have submitted your order, you will receive an email confirmation from Verizon. Please verify you entered your information correctly, as there will be no refund of the purchase price once your order is processed.

*Terms: Subject to credit checks, terms and conditions apply.

You can either call Verizon to cancel the order or you can change the order in case you did not order the phone you had in your hand for the past hour.

3. Use The “Cancel” Button For Backorders & Pre-Orders

If you are able to cancel through the app, you can do it at any time. If you cancel through the website, you need to do it immediately, as the order is considered to have shipped out.

To cancel your order, log in to your Verizon account if you have one and go to “My Orders.” Then, click the link to cancel the order which will take you to a page where you can select what you want to do with your pre-order package once it’s cancelled.

If you select the “Cancel” button, you are returning to the screen where you were when you originally started the process. You can then select a new country, and then start the process all over again.

So I bought the phone and it didn’t arrive at the store, you can’t do anything about it, and you’ll just wait to find out when it happens.

[Verizon]: We ship to the address that was provided on the order. If we cannot ship to the address provided, we will automatically ship to a secondary address, or issue a store credit if the product is returned.

4. Don’t Pick It Up If You Ordered In-Store Pick-Up

When you pick up the order, don’t go to the store and say that you don’t want it. Just don’t show up. If you keep your mouth shut and don’t make a fuss, they will cancel the order or order for you.

If you choose to have your order returned to you, we will refund the value of the order minus the shipping cost. However, to ensure your purchase doesn’t get stuck in customs without you, we recommend you use a different shipping method.

5. Refuse The Order Delivery

If the order was a same-day delivery order, you’ll receive an email telling you that it has been refused. You’ll be refunded once it has been processed as a refusal.

Depends on your bank. If using a credit card, you should be receiving it back within a week, but some credit card transactions are verified and may take a bit longer.

Also, if your order was a same-day delivery and setup order, you can refuse delivery if you don’t want your order. A lot of people have trouble figuring that out but if you just say you are refusing it, your next shipment will be canceled and you can call the sales rep to help pick another size.

How Long Does It Take For Verizon To Cancel An Order?

Sometimes it takes quite a while for them to cancel your order. Some orders are cancelled as soon as they’re received, while others are cancelled when the product arrives in the mail.

Can I Cancel A Verizon Fios Order?

If you have a Fios TV and Internet package, you can cancel the service. Contact Verizon Fios at 1-844-837-2262.

There are also multiple payment options for you to choose from so that you can select the most convenient one for your purchase.

If you want to read about how to check your data plan usage, learn about the Verizon prepaid plan, and read about tips on how to buy Verizon phones, we have you covered.


You can cancel your order before it ships, so you will need to return or exchange any items you ordered, as well as get a refund.

To cancel a phone order, you will have to go through the “Cancel My Order” button on the app or in the online feature. You will also be able to use the chat feature to cancel an order if the issue goes on for more than one minute, although the chat feature doesn’t have the full functionality of the “Cancel My Order” button.

You can log in to the Shipping Service page on the backside of the website and see which items are in your shipping queue. After you pick a shipping method and enter your shipping address, you will see a line of “Ready For Dispatch” items on the list–be patient and allow your items to be shipped out!

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About the author

I have always been a shopaholic. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. - Caitlyn Johnson

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