Amazon Canada Complaints (how To Make One, Common Types Of Complaints + Contact Information)

Amazon Canada has gained large amounts of customer loyalty from offering an extensive range of products and services.

The company has been in the news for all the wrong reasons this week, when a customer filed a complaint in the Ontario Superior Court of Justice.

How Does Amazon Canada Receive And Handle Complaints In 2022?

There are no other options than contacting Amazon Canada’s Support
Center.

A quick Google search brings up several links to their site, such as, How to Contact Amazon Canada, Amazon Canada’s Support Center, How to contact Amazon Canada, How to Open a Complaint, and others.

How Do I Make A Complaint To Amazon Canada?

When you decide to order some products or services online, you can contact Amazon directly by phone calls, online chats or social media.

You should explain the problem to a customer service representative at Amazon Canada. You can call them at 877-586-3230.

The customer care representative will review your issue and give you information on how to solve it or what the company can do to help.

If you are unable to get through to a live agent, you can request callback through the company’s official website.

But, it’s important to note that will need to sign in to your Amazon Canada account to access the callback features.

As per the support page, to know the process of submitting a support ticket from your mobile device, go to “Help & Support” section from the Account Settings page, and click on “Submit a Case” tab.

In other cases, you might want to provide more information about your question or problem.

If you still can’t find what you’re looking for, click the “Browse Help Topics” button in the upper-right of the Help window to find help topics similar to the one you were viewing.

This section is for those of you who want to contact us through other ways. Below the “Contact Us” section, you will find a link to fill out a form, so that you can submit any request for information through other venues.

After selecting a category, the Amazon Canada section will ask you for more information. It will provide information and ask you to provide details about how you’re having issues with your purchase.

When you are in one of these two options, you will find a call/chat icon below or “or, chat with someone.” If you want to chat, click on it, the chat window will pop up.

If you choose the phone option, Amazon Canada will prompt you to input more details, including your phone number, so that a customer care representative may call you back.
– Want more help? Amazon Canada’s customer service phone number is 1-877-521-6285.

If you choose the chat option, you will initiate a live chat with a bot. Any request to talk to humans will result in you talking to a human.

After making complaints or receiving unsatisfactory service, customers can follow the brand on social media platforms.

That being said, please consider that you are the one who should be taking care of the sensitive information, not the other way around.
I am curious, if you have a problem regarding the comments section.

What Are The Common Types of Complaints Made To Amazon Canada?

There’s no guarantee that your package will arrive on time.
You don’t have a tracking number.
You didn’t pay for priority shipping, so your order may not arrive in the next day or two.

How Do I Contact Amazon Canada To File A Complaint?

Website: https://www.amazon.ca/contact-customer-service/
Email: [email protected]
Telephone: 1 (888) 487-6181
Mail: One Amazon Drive, 12-1501 W. Hastings, Vancouver, BC V5Z 6AA Canada

Please note that any complaints or concerns regarding
a customer’s Amazon.ca order, are the responsibility of the customer, not
Amazon.ca.

Can You Email Amazon Canada In Case Of A Complaint?

You cannot email Amazon Canada in case of a dispute, since the company does not provide an email address as part of the communication channel.
This is likely the only option for dealing with an Amazon Canada customer service complaint, unless the customer is willing to file a paper complaint online.

However, if you are planning to complain to Amazon Canada’s customer service team it is better that you follow the steps mentioned to file a complaint about the product.

If there are any issues with the data you have on file, you can let us know using our contact form, or by calling our customer service team.

How Does Amazon Canada Handle Complaints?

You can submit a complaint via the Amazon Canada website or by calling Amazon customer service phone number for prompt resolutions.

Here is a summary of the dispute policy:
First, an Amazon dispute form can be obtained by submitting your feedback.
You can submit the form up to 30 days from when you’ve received a shipment.

If the customer is not satisfied with the provided shipping time, an Amazon dispute form can be submitted for any additional delivery requests.

It is important to note that Amazon Canada does not have a dispute policy in Quebec.

This policy is a binding contract and all disputes and claims resulting from the products and services provided by the company must be resolved through binding arbitration.

The court would hear the case and decide the amount of damages to be awarded to the customer.

If the customer has any disputes with the company, they should send it to their registered agent at the address listed at the top right corner of their contract.

The letter should clearly describe the claim and include the key details about the complaint.
For example:

A claim should describe how the problem started, so that the recipient can quickly identify the relevant circumstances.

A claim should describe the problem by using a problem statement.

A claim should describe the problem in enough detail that a reasonable person could understand the problem and know how to evaluate the claim.

This means that the arbitration will be conducted by the AAA, which is different than arbitration conducted by a federal court or another governmental entity.

How Effective Is Amazon Canada At Handling Complaints?

The services provided by Amazon are not good, but it is not possible to conclude that Amazon does not solve complaints.

Some complaints received by the company have not be resolved. So, it is not possible to know how many complaints remain unsolved, but the figure of 1,373 complaints received by the company is considered very low.

People that ordered from Pissed Consumer have complained they only ever received 18 out of the 2,227 reviews.

What Are The Service Hours For Amazon Canada?

Amazon.ca will be closed for customer service from 5:00am to 10:00pm PT. Their Chat option will read “Currently closed.” Outside of that time-frame, their phone service will be open.

If you want to learn more, you can also read our post on how to avoid Amazon Australia complaints.

Conclusion

Since we have all these tools, we can analyze the reasons of these complains.

We have not found any specific cause for the complaints in the above two cases.

The company can resolve the issues or request for change on the resolution and provides a directive on how the issue will be solved in the future.

The user can make a complaint and the dispute will be resolved according to the law and Amazon’s policies.